My Computer Freezes at Shutdown Loading Screen But Not in Safe Mode.

[coreysbrodylan]

My computer always freezes at the shutdown loading screen (When i restart and shutdown). But when im in safe mode it shuts down normally. It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened. I want to know if anyone knows how to fix this problem. Sorry im new i dont know where to post this topic.


Machine Specs-
OS
Windows 7 Ultimate x64

CPU
Intel Core i5-2500 CPu 3.30GHz

Motherboard
PH61A-P35 (B3)

Memory
8 GB

Graphics Card(s)
NVIDIA GeForce 7950 GT

Sound Card
Dynex

Monitor(s) Displays
AOC 20in

Screen Resolution
1366x768

Hard Drives
500 gb

PSU
650w

 

[mgp1964]

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

 

[coreysbrodylan]

It Freezes for about 15 min each time then it goes back to my desktop and says an unexpected shutdown happened

 

[scrooge]

i got this from another site maybe it will help you,

it might tend to indicate a driver problem. Another thought is that there is a sound played during the "Exit Windows". I have read that if that WAV file is corrupted or damaged, then Windows freezes.In "Sound Schemes", you might set "Exit Windows"
sound to None.

scrooge

 

[JMH]

Welcome...

What follows are some generic steps that MAY be of help.

* Should you get a BSOD we need the DMP files to analyse & thus better help you.

* There are many reasons why a PC " behaves" this way.
These annoying " gliches" may be caused by an overloaded hard drive, overworked CPU, Malware, running 2 AV 's, unnecessary data, Browser addons or you may have unnecessary programs running in the background etc....etc...

* Make sure all intake/exhausts vents are clean along with all fans. Then get some temp monitoring software for cpu, gpu.

* If you are overclocking STOP!

* Try clean-boot troubleshooting to see if something running in the background is the culprit.

How to perform a clean boot in Windows Vista or Windows 7 - How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* Repair Windows 7 System Files with System File Checker
It may need to be run up to three times before successful.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

*Also run CheckDisk so we can rule out corruption as much as possible.
How to Run Disk Check in Windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

* Event viewer.
Type eventvwr in search and go to the windows log > application tab.
Look for errors that say app hang, or app crash, or anything related to the CURRENT problem.
When you find them take a screenshot and upload them to us.

FYI
Use Advanced Tools to Troubleshoot Performance Problems in Windows 7 - How-To Geek

 

[carwiz]

Is Windows up to date?

 

[coreysbrodylan]

Is Windows up to date?

yes

 

[coreysbrodylan]

http://www.howtogeek.com/howto/6152...oubleshoot-performance-problems-in-windows-7/please disregard

 

[coreysbrodylan]

View attachment 196745

welcome...

What follows are some generic steps that may be of help.

* should you get a bsod we need the dmp files to analyse & thus better help you.

* there are many reasons why a pc " behaves" this way.
these annoying " gliches" may be caused by an overloaded hard drive, overworked cpu, malware, running 2 av 's, unnecessary data, browser addons or you may have unnecessary programs running in the background etc....etc...

* make sure all intake/exhausts vents are clean along with all fans. Then get some temp monitoring software for cpu, gpu.

* if you are overclocking stop!

* try clean-boot troubleshooting to see if something running in the background is the culprit.

how to perform a clean boot in windows vista or windows 7 - how to troubleshoot a problem by performing a clean boot in windows vista or in windows 7

* repair windows 7 system files with system file checker
it may need to be run up to three times before successful.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

*also run checkdisk so we can rule out corruption as much as possible.
how to run disk check in windows 7
http://www.sevenforums.com/tutorials/433-disk-check.html

* event viewer.
type eventvwr in search and go to the windows log > application tab.
Look for errors that say app hang, or app crash, or anything related to the current problem.
When you find them take a screenshot and upload them to us.

Fyi
use advanced tools to troubleshoot performance problems in windows 7 - how-to geek

 

[coreysbrodylan]

How long does it freeze for?
How long do you wait?
Shutting done can sometimes take a few minutes depending on what programs are running and may not shut down for a longer period if installing updates.

Now i get the BSOD every time i shut down my computer.

 

[writhziden]

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [F:\Kingston\BSODDmpFiles\coreysbrodylan\Windows_NT6_BSOD_jcgriff2\020412-20623-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03009000 PsLoadedModuleList = 0xfffff800`0324e670
Debug session time: Sat Feb  4 14:16:58.555 2012 (GMT-7)
System Uptime: 0 days 0:19:26.382
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8008899050, fffff80000b9c3d8, fffffa800a084c60}

Probably caused by : usbehci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008899050, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800a084c60, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800a084c60

DEVICE_OBJECT: fffffa8008899050

DRIVER_OBJECT: fffffa80087e18b0

IMAGE_NAME:  usbehci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c00

MODULE_NAME: usbehci

FAULTING_MODULE: fffff880045bb000 usbehci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800030f3cd2 to fffff80003085c40

STACK_TEXT:  
fffff800`00b9c388 fffff800`030f3cd2 : 00000000`0000009f 00000000`00000003 fffffa80`08899050 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`030915fc : fffff800`00b9c610 fffff800`00b9c610 00000000`00000000 00000000`0000000a : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c430 fffff800`03091496 : fffff880`017985b0 00000000`000123e3 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`0309137e : 00000002`b6cf24c4 fffff800`00b9cb18 00000000`000123e3 fffff800`031ffee8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`03091167 : fffff800`031fbed8 fffffa80`000123e3 fffffa80`08829a30 00000000`000000e3 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`0307d96a : fffff800`031fbe80 fffff800`03209cc0 00000000`00000000 fffff880`04402db0 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_usbehci.sys

BUCKET_ID:  X64_0x9F_IMAGE_usbehci.sys

Followup: MachineOwner
---------

It is likely due to your NETGEAR WG111v3 Wireless-G USB Adapter; Wireless USB is a very finicky method to get wireless internet. If you are having trouble shutting down with it plugged in, try removing it before shutting down and see if it resolves the problem.

 

[20phileagles]

It is likely due to your NETGEAR WG111v3 Wireless-G USB Adapter; Wireless USB is a very finicky method to get wireless internet. If you are having trouble shutting down with it plugged in, try removing it before shutting down and see if it resolves the problem.

Just tried it with the adapter unplygged and it still froze up. restarted without it plugged in and tried a restart and still froze.

 

[writhziden]

Try the steps outlined in http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html since you have a USB related crash.

 

[coreysbrodylan]

Try the steps outlined in http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html since you have a USB related crash.

I get to step 9 and this is what i come up with
View attachment 196902

 

[writhziden]

Your problem may very well be related to the USB Controller that is having problems. First, make sure all your drivers are properly installed from your motherboard site. If you have a USB card that you are using that fits into your motherboard, make sure its drivers are installed. If those steps do not resolve the yellow exclamation mark, use the Hardware devices are not working or are not detected in Windows Fix It tool to remedy hardware problems.

Also, I have seen these problems crop up when using third party software to find driver updates. Such software often finds updated drivers that belong to different devices then those actually on the user's computer. If you are using any software for finding driver updates, let us know.



How are your usb ports currently working?

 

[20phileagles]

Sorry, I forgot this thread was still open. The problem, I found was an old dynex sound card that was installed. After troubleshooting thru process of elimination. Everything works great now, Thanks guys

 

[writhziden]

No problem. Glad you got it sorted.