Blue Screen: The computer has rebooted from a bugcheck

[ArtChick]

I'm new to the forum but hopefully can follow all the directions to give you the info you need. Last night I got a blue screen error:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa80069ff060, 0xfffff800050043d8, 0xfffffa80074245c0). A dump was saved in: C:\Windows\Minidump\121811-15834-01.dmp. Report Id: 121811-15834-01.

This is the 3rd or 4th time I've gotten this in the last month or two, and it's always happened while the computer was in a Sleep state. When it's occurred I have used the power button on the CPU to shut down. Then I wait awhile and turn it back on and it's fine again. This computer is 4 months old, an HP purchased direct from HP.

My System Info:
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8172 Mb
Graphics Card: NVIDIA GeForce GT 530, -2048 Mb
Hard Drives: C: Total - 1419105 MB, Free - 1346316 MB; D: Total - 11590 MB, Free - 1416 MB;
Motherboard: PEGATRON CORPORATION, 2AB5
Antivirus: Webroot SecureAnywhere, Updated and Enabled

Note also that I had Norton installed up until a few weeks ago. I have been having Outlook email problems that I thought might be related to Norton, and since I hate Norton anyway I uninstalled it (using their Removal Tool) and installed Webroot SecureAnywhere instead. It is active and updated.

I'm attaching the files indicated in the posting instructions. I hope I'm not leaving anything out.

 

[panais]

Hi.

The folder you uploaded has no minidumps,is empty.

Read again carefully the instructions and follow these steps.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[ArtChick]

Where is the "minidumps" info supposed to be coming from? I did all the steps in order and zipped both files. So I'm not clear on how I missed something??

 

[ArtChick]

OK nevermind. I see that I just zipped the wrong file. I'm attaching the correct files here. Sorry about that.

 

[panais]

Again no minidumps.

Go to C:\Windows,find the folder with the name Minidump,in this folder find the most recent minidumps and copy paste them in desktop.Then in desktop zip this minidumps and upload them here using the attachment clip.

If the minidump folder is empty,you may need to enable minidumps by following these steps http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[ArtChick]

My minidump folder is empty. I went to your instructions via the link in your reply for enabling the minidumps, but they were already enabled. Everything was set exactly as per those instructions already. So what do I do now? I may have to wait for help until the next time I get that blue screen so I can check that minidump folder then and see if it's still empty.

 

[panais]

Use option 2 http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Dont use any disk cleaners or the disk clean because with this action you clean\delete also the minidumps.

In meantime run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html you may need to run it 2-3 times to "fix" everything.

 

[ArtChick]

I have used ccleaner since the last blue screen so that was it. I will use the System File Checker you noted. Then if/when I get that blue screen again, I will get that minidump info first thing so I can update here. Thank you for your help.

 

[panais]

Use option 2 http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

Dont use any disk cleaners or the disk clean because with this action you clean\delete also the minidumps.

In meantime run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html you may need to run it 2-3 times to "fix" everything.

I have used ccleaner since the last blue screen so that was it. I will use the System File Checker you noted. Then if/when I get that blue screen again, I will get that minidump info first thing so I can update here. Thank you for your help.

Ok,we found the first conflict

 

[ArtChick]

Finally had another BSOD last night. So I followed the instructions again here to collect all the minidump info and the perfmon report. Hopefully I have it right this time! Attaching that zip file for you. System info is in original post.

Thanks!

 

[writhziden]

Loading Dump File [C:\Users\Mike\Downloads\BSODDmpFiles\ArtChick\Windows_NT6_BSOD_jcgriff2\011412-18127-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\users\mike\documents\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`02c0d000 PsLoadedModuleList = 0xfffff800`02e52670
Debug session time: Fri Jan 13 23:31:31.486 2012 (UTC - 7:00)
System Uptime: 1 days 0:04:55.329
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007427a10, fffff80000b9c3d8, fffffa800bfcb8b0}

*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
Probably caused by : netr28x.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007427a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800bfcb8b0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800bfcb8b0

DEVICE_OBJECT: fffffa800a4d5050

DRIVER_OBJECT: fffffa800a4d8970

IMAGE_NAME:  netr28x.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d743a94

MODULE_NAME: netr28x

FAULTING_MODULE: fffff88004a5d000 netr28x

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`02cf7cd2 : 00000000`0000009f 00000000`00000003 fffffa80`07427a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02c955fc : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c430 fffff800`02c95496 : fffffa80`069b54c0 00000000`0054cc6d 00000000`00000000 fffff880`00fae630 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02c9537e : 000000c9`da717f3c fffff800`00b9cb18 00000000`0054cc6d fffff800`02e03028 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02c95167 : 00000042`ddd897c2 00000042`0054cc6d 00000042`ddd897da 00000000`0000006d : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02c8196a : fffff800`02dffe80 fffff800`02e0dcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_netr28x.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_netr28x.sys

Followup: MachineOwner
---------

Probably caused by netr28x.sys, which is the wireless card driver. Check for an update. If the driver is already at the latest, try older drivers. To re-install drivers, follow the subsequent steps.

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand network adapters
6. Right click the device
7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
9. Restart your computer
10. Install the latest driver for the device once Windows starts.

Alternatively:

1. Login as an adminstrative user.
2. Click Start Menu
3. Click Control Panel
4. Click Hardware and Sound
5. Click Device Manager (the last link under Devices and Printers)
6. Expand network adapters
7. Right click the device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
10. Restart your computer
11. Install the latest driver for the device once Windows starts.

Let us know if you need further help after (or during) proceeding with the above steps.

 

[ArtChick]

I have 2 things under my Network Adapters...do I check for updates on both? I don't know which one is the issue.

Dual Stream 802.11. Wireless LAN Card
or
Realtek PCIe GBE Family Controller

(And thank you so much for your help thus far!)

 

[writhziden]

I have 2 things under my Network Adapters...do I check for updates on both? I don't know which one is the issue.

Dual Stream 802.11. Wireless LAN Card
or
Realtek PCIe GBE Family Controller

(And thank you so much for your help thus far!)

The issue is the Dual Stream 802.11 Wireless LAN Card. Check for updates for it. You can use the link provided in my previous post to find the update.

 

[ArtChick]

I have 2 things under my Network Adapters...do I check for updates on both? I don't know which one is the issue.

Dual Stream 802.11. Wireless LAN Card
or
Realtek PCIe GBE Family Controller

(And thank you so much for your help thus far!)

The issue is the Dual Stream 802.11 Wireless LAN Card. Check for updates for it. You can use the link provided in my previous post to find the update.

Thank you. I have it updated now so I'll see how that works for me. If not I will try your instructions for uninstalling and using and older version. Thank you again.

 

[writhziden]

I have 2 things under my Network Adapters...do I check for updates on both? I don't know which one is the issue.

Dual Stream 802.11. Wireless LAN Card
or
Realtek PCIe GBE Family Controller

(And thank you so much for your help thus far!)

The issue is the Dual Stream 802.11 Wireless LAN Card. Check for updates for it. You can use the link provided in my previous post to find the update.

Thank you. I have it updated now so I'll see how that works for me. If not I will try your instructions for uninstalling and using and older version. Thank you again.

No problem. Post back if you have any questions, comments, or concerns. Best wishes.

 

[writhziden]

Did the update to your wireless driver resolve the crashes?

 

[affinity]

So I came upon this thread having the same issue. Ive tracked mine down to the program NetBalancer. Netbalancer installs itself over the drivers to monitor bandwidth, limit programs, etc. My crashes started every night I put my PC on sleep after installing. Just a heads up.

 

[tweeds]

Same issue

Not sure if this thread is still being monitored or not? This week I came across the same thing, but I've checked the drivers in Device manager and there are no errors. There is no theme to when it occurs. I was really hoping somebody could look at the mini dump for me - this is my daughters laptop who I don't get to see too often, so getting it fixed for her would be a real bonus for me.

I've attached a zipped file from the Minidump folder as the tool ran but didn't put a file on my desktop?
Thank you in advance.