Freeze After Idle, Not a Sleeping Issue

DonMegel

New member
Local time
2:26 PM
Messages
24
Hello and thank you in advance.

I had WHS2011 installed on a rig and everything was fine. I decided to turn it into a HTPC and installed Windows 7. It then started freezing on idle. As long as I used it it was fine but when I left it alone it froze up. I tried a few things but finally just wiped the HD and started anew. Immediately the same problem.

I turned off every sleep/hibernation setting to no avail. There are no warning flags in Device Manager. My video card has the latest drivers.

The strange thing is it runs fine in Safe Mode and for about six hours or so under Diagnostic Boot but then freezes.

I am at a loss

The system is a i3 CPU with 8 gigs of RAM, GeForce 460GT GPU and a couple of SATA hard drives (350gig and 1.5tb)

Thoughts?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Wow this place is hopping. Already bumped off first page.

Update: It ran for 6 hours on idle before freezing up using standard boot. Any ideas?
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Howdy,

Have you tried turning on Driver Verifier? Instructions are present in this thread. Note that in addition to not turning on Low Resource Simulation, also do not turn on IRP Logging and Force pending I/O requests. The former is useless when dealing with crashdumps and only causes slowdown, and the latter can cause false positives like Low Resource Simulation.

Hopefully if things go well, instead of freezing permanently, after a couple minutes of it being frozen it will BSOD, in which case you can then follow the instructions in this thread to post some necessary information.

In addition to this information, I must ask just to clarify, are you saying that it runs perfectly fine in Safe Mode, but in Diagnostic Boot it will only last until around 6 hours? Also, what kind of freeze are you experiencing? Can you still move the mouse cursor?
 

My Computer My Computer

At a glance

Windows 7 64-bit
OS
Windows 7 64-bit
My apologies for not being more clear. I have no issues running in Safe Mode but when I set it to Diagnostic Boot it freezes after about 6 hours. With normal boot it freezes up after anywhere from 20mins to 6 hours.

When the computer is running in normal mode and it freezes everything stops. The mouse will not move and the clock stops (that is how I can tell how long the system was working before the freeze). Its not going to sleep (I have that turned off) and the lights and fans all remain just as active. Programs such as Teamviewer and Windows Live Mesh log out and connection can not be reestablished.

The only solution is a hard reboot.

I will try the Driver Verifyer when I get home from work today.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Hmm, it just froze, no BSOD
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Can be a problem with your RAM chip/chips.

If you have more than 1 RAM chip try to take one out and let it run and see if it still crash and if it dosnt crash swap the other one and see what happens.

sorry for bad grammar.
 

My Computer My Computer

At a glance

Windows 7 Home x64Intel Core i5-3570K ProcessorCorsair XMS3 DDR3 1600MHz 8GB CL9HIS Radeon HD 7970 GHz X 3GB GDDR5
OS
Windows 7 Home x64
CPU
Intel Core i5-3570K Processor
Motherboard
MSI Z77A-G43 Gaming, Socket-1155
Memory
Corsair XMS3 DDR3 1600MHz 8GB CL9
Graphics Card(s)
HIS Radeon HD 7970 GHz X 3GB GDDR5
Monitor(s) Displays
LG FLATRON W2453V
Hard Drives
Crusial M4 128GB
Western Digital Caviar® Black 500GB
PSU
Chieftec Nitro Series BPS-950C 950W PSU
Case
Cooler Master HAF XM Midi Tower Black
Cooling
Corsair H60 Hydro Series CPU cooler
Keyboard
Razer some thing
Mouse
Logitech G400
Internet Speed
25mb
Antivirus
MSE
Browser
Firefox
Other Info
I like turtles!
These are usually hardware related:
  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.​


  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

  • Use HD Diagnostic to determine your hard disk manufacturer and run more intensive tests using the manufacturer diagnostics also found within that link. If you have a Samsung hard disk, use the Seagate SeaTools to test the drive. Run all possible tests in the diagnostics to make sure the disk is not faulty.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Wow. I took out one of the 4 gig RAM sticks and its been running fine for nearly 24 hours. I guess problem is solved :-)

Thank you everyone
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Spoke too soon. Froze at 23hrs and change
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Alright, proceed through the steps in my post and let us know the results of the diagnostics/tests.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
After 15 passes I decided the RAM is good. Now starting Prime95 tests
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Alright, good to see the RAM passed. Let us know how the rest go.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Prime95 ran for 4 hours, no errors, no warnings
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
Did you run all three tests?

Also, have you run the graphics card tests?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Oops, I only did the first one. I set up a chdsk last night, I'll post the results when I get home.

However, I am thinking we might be going about this the wrong way. The system worked fine when I was running WHS2011 and only started freezing when I switched to Windows 7. I then formatted the drive and performed a clean install with the same results. Unless a hardware component recently failed I think it unlikely to be a hardware issue. Also, it runs indefinitely under safe mode. What ever is causing the problem is something that is loaded in a normal boot but not during a safe boot. It also must be a Microsoft issue or one of my drivers because nothing else has been installed.

How can I track down the offending software/driver? I think I am going to try and run Validate without excluding Microsoft items and see if I get anything. Aside from that, what do you propose?
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
I was reading this due to very similar symptoms - my Windows 7 Home Premium x64 would hang after idle - the mouse could still move, but the 'waiting' circle would display, and never go away. After that point I couldn't do anything, open files, folders, shutdown, ctl-alt-del, nothing. The only way out of it was the reset button.

After digging through my drivers, etc, I noticed that windows had automatically updated around the time this problem started happening. Anyway, the Silverlight update was listed as having failed. I uninstalled Silverlight, rebooted, and it's been working fine since. It was such a headache. Thought this might help.

Check to see if you've got any failed windows updates from the past.

Thanks for all the info everyone!
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel i7 2600k Sandy Bridge 3.4GHz LGA 1155 9...2x4G DDR SDRAM 1600 Ripjaw SeriesRadeon HD 6850
OS
Windows 7 Home Premium x64
CPU
Intel i7 2600k Sandy Bridge 3.4GHz LGA 1155 95W Quad Core
Motherboard
GIGABYTE GA-Z68X-UD3P-B3 LGA 1155 Intel Z68 SATA 6Gb/s USB 3
Memory
2x4G DDR SDRAM 1600 Ripjaw Series
Graphics Card(s)
Radeon HD 6850
Hard Drives
2x Western Digital Caviar Black WD5002AALX 500GB 7200 RPM SATA 6.0Gb/s 3.5" setup RAID 0
PSU
Thermaltake TR2 RX 750W Bronze W0382RU ATX 12V v2.3 / EPS 12
Case
COOLER MASTER RC-692-KKN2 CM690 II Black Steel ATX Mid Tower
Cooling
Cooler Master Hyper 212 Plus
Keyboard
Microsoft SIDEWINDER X4
Mouse
Logitech G500
Other Info
Hauppauge WinTV HVR-1250 Hybrid TV Tuner /Video Recorder 1196 PCI-Express x1 Interface
Oops, I only did the first one. I set up a chdsk last night, I'll post the results when I get home.

However, I am thinking we might be going about this the wrong way. The system worked fine when I was running WHS2011 and only started freezing when I switched to Windows 7. I then formatted the drive and performed a clean install with the same results. Unless a hardware component recently failed I think it unlikely to be a hardware issue. Also, it runs indefinitely under safe mode. What ever is causing the problem is something that is loaded in a normal boot but not during a safe boot. It also must be a Microsoft issue or one of my drivers because nothing else has been installed.

How can I track down the offending software/driver? I think I am going to try and run Validate without excluding Microsoft items and see if I get anything. Aside from that, what do you propose?


I'm not sure why you would think it isn't hardware if you said that formatting and reinstalling an OS didn't resolve the issue (unless I'm reading it incorrectly). The fact that it runs fine in safe mode doesn't really negate the possibility of it being hardware. Safe mode will limit the amount of hardware being used, and there may be hardware safe mode is not using that would trigger the freezes, or safe mode may not present conditions that would cause your hardware to bug out.

As for Driver Verifier, you want to make sure not to select Microsoft drivers. I personally have done so to test it out and it will either slow down your PC to a crawl or lock it up or cause other unusual behavior. Unless you're sure the drivers selected are from Microsoft and are not part of Windows (like they're part of Microsoft Security Essentials) then you'll want to keep away from selecting them.

The problem with freezes is that it's very difficult to ascertain cause because there's no data generated on the situation. If Driver Verifier is not triggering, then often one is reduced to brute force tactics like process of elimination to try and isolate cause. The only other exception is live kernel debugging, but I highly doubt you have the resources to perform that.

The only other data I can see that can help is a Process Monitor log. Though this log can get big, fast, so you'll want to start it up and then try to perform some action you know will cause the freeze. The more logs the merrier (to determine patterns). Note in order for this to work during freezing, you'll have to go to File then Backing Files and change the backing file from virtual memory (paging file) to a static file that you define. That way all the data will be stored on that file and will not be lost at restart. Do that for a number of crashes, then zip them up and upload to a 3rd-party filesharing site.

Now, as for process of elimination, if you still believe this to be software, you can use Autoruns and start turning off services, startup junk, drivers, etc., until you manage to narrow it down to a specific one. Your best method for this is to uncheck (never delete!) groups of related drivers/services/etc. (like everything pertaining to a specific application, or anything related to your network card). Unless you can find a pattern in the freezes and what you suspect may be causing them, your best bet is to start from the bottom (uncheck a LOT of items aside from necessary ones) and work up by turning on some, then testing, then turning on more, then testing, etc. If you want a quick way to do this, go to start menu then type msconfig and then select either Diagnostic startup or Selective startup, then restart the PC. Then you can open Autoruns and see that much of the stuff has already been unchecked.

As you can kinda realize, this all probably won't work because diagnostic startup reduces startup to the most barebones startup possible, a little above safe mode. If you said diagnostic startup freezes up, then no amount of selecting items in Autoruns is going to fix this, unless you happen to go in after turning on diagnostic startup and use Auturuns to uncheck any drivers that have not been unchecked.

One thing I'm curious about, you said safe mode works. Does safe mode with networking also work? Does the networking in safe mode actually function properly (There may be problems with wifi in safe mode)?

Anyways, as for brute force tactics for hardware, it means performing a battery of hardware tests and removing hardware or swapping with replacements you know are reliable and seeing if that's the trick. I'll include a copypasta of a bunch of hardware tests you can use (I know you already ran like 2 of em) as well as how to generate a temp/voltage log for us to check. Basically they're additional (or the same) as what writhzeden already mentioned previously. It's best to do anything you haven't already done that's been stated below or from writhzeden.

RAM: Memtest86+ - 7+ passes
CPU: Prime95 - Torture Test; Large FFTs; overnight (9+ hours)
GPU: MemtestG80/CL - Run twice (if any of the tests work on your GPU; ATI cards will need to install the ATI APP SDK as it requires OpenCL)
Drives: Seatools - All basic tests aside from the Fix all or the advanced ones.

All of these (excluding MemtestG80/CL) are included in the UBCD if you prefer a Live CD environment (which is the best environment to test hardware on). Note that Prime95 currently does not work on the UBCD. Also, please provide us temps/voltages using HWInfo with Sensors only option checked. Log two 30-minute instances: one for idle, and one for high load.
 

My Computer My Computer

At a glance

Windows 7 64-bit
OS
Windows 7 64-bit
I think it is a software problem because I did not have any freezes while running WHS2011, only when I installed W7. I think it is a driver issue because I have the problem with a fresh install without anything else on the system.

Nothing, not even the mouse, works when it freezes but when I do a hard reset the event log gives an error about not propperly shutting down.

Already did memtest, after 7 passes I think the RAM is ok.

Safemode with networking works to get on the internet, yes. Don't have a wifi card so I don't think that is the problem.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
If a fresh install of Windows - without any additional drivers or software installed - is locking up, then I can't see this as being anything other than hardware malfunctioning. I'd recommend continuing with the hardware testing regiment. If nothing pops up, then I'd still assume this would be power supply or motherboard failure, as those problems don't usually show themselves up in hardware tests. There's also slim chance this could be hard drive. The only exception, is perhaps you have a bad disk for Windows 7 that's corrupt, or you are using an illegitimate copy that has a virus or has protection bypass code installed in it that's bugging out (I can't tell the legitimacy of your copy of Windows without running the WGA client on it).

I said pretty much all that I can about this in my previous post. I've given several options that you can use to provide us info or figure out the cause here. If you need any assistance on any of them or clarification, I'd be happy to oblige. Until then, I can't say more without more info to chew on.
 

My Computer My Computer

At a glance

Windows 7 64-bit
OS
Windows 7 64-bit
Back
Top