BSOD at very random times. Never at startup, always different conds.

[Azai]

System:
Hp Pavilion dv4 Notebook

Processor: AMD Turion II Dual-Core Mobile M520 2.30 Gz
RAM: 4.00 GB

System Time: Windows 7 64 Bit.

The computer is only about a year and a half old. Has always worked great and now I get random BSODs. Even after restoring it to factory systems three times, I still get random BSODs. And I can never recreate how it happens. Sometimes it won't happen for a whole day, sometimes it will happen every other minute. Downloaded BlueScreen viewer and it gives me a bunch of information. Will upload that.

 

[JMH]

No DMP's included above.


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Azai]

Sorry!

Here is the information. Also sometimes if I just leave the computer idle it will restart itself and/or Blue Screen.

 

[Azai]

Some more information.

One thing windows says is "hardware changes my not be detected" and I have no idea what that makes.(Beyond the obvious statement).

Also I got this HP and it didn't come with any restoration discs. At is all "built in" as far as I know. Where when you recovery to factory settings you never use a disc.

I may not have the option to restore from a CD. And finally I was wondering if this could be some faulty hardware I might actually have to replace.

 

[JMH]

Your analysis indicates you need SP1.

Please run the System Update Readiness Tool (SURT) and then update to SP-1

32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

 

[zigzag3143]

Sorry!

Here is the information. Also sometimes if I just leave the computer idle it will restart itself and/or Blue Screen.

Several issues


1- a raid driver from 2005
Related to iirsp.sys Intel/ICP Raid Storport Driver from Intel Corp./ICP vortex GmbH.

2- Other really old drivers

iirsp.sys    12/13/2005 5:47:54 PM           
nfrd960.sys    6/6/2006 5:11:48 PM            
adpu320.sys    2/27/2007 8:04:15 PM       
adpahci.sys    5/1/2007 1:30:09 PM          
arc.sys    5/24/2007 5:27:55 PM              
SiSRaid2.sys    9/24/2008 2:28:20 PM       
sisraid4.sys    10/1/2008 5:56:04 PM        
adp94xx.sys    12/5/2008 7:54:42 PM        
lsi_fc.sys    12/9/2008 6:46:09 PM            
arcsas.sys    1/14/2009 3:27:37 PM            
ql2300.sys    1/22/2009 7:05:06 PM            
vsmraid.sys    1/30/2009 9:18:57 PM          
elxstor.sys    2/3/2009 6:52:11 PM            
stexstor.sys    2/17/2009 7:03:36 PM          
amdsbs.sys    3/20/2009 2:36:03 PM           
usbfilter.sys    4/3/2009 7:39:51 AM            
iaStorV.sys    4/8/2009 12:57:17 PM            
lsi_scsi.sys    4/16/2009 6:13:50 PM            
HpqKbFiltr.sys    4/29/2009 9:48:30 AM                               
AtiPcie.sys    5/5/2009 11:00:22 AM                        
Apfiltr.sys    5/12/2009 5:38:59 AM          
HpSAMD.sys    5/18/2009 7:43:49 PM        
lsi_sas.sys    5/18/2009 8:20:23 PM            
lsi_sas2.sys    5/18/2009 8:31:48 PM        
megasas.sys    5/18/2009 9:09:46 PM         
ql40xx.sys    5/18/2009 9:18:11 PM            
MegaSR.sys    5/18/2009 9:25:54 PM          
amdsata.sys    5/19/2009 1:53:21 PM        
amdxata.sys    5/19/2009 1:56:59 PM        
enecir.sys    5/20/2009 2:08:57 AM            
nvraid.sys    5/20/2009 2:39:40 AM             
nvstor.sys    5/20/2009 2:45:37 AM           
Rt64win7.sys    5/22/2009 10:52:30 AM                                                     
hpdskflt.sys    7/8/2009 2:41:38 PM

How To Find Drivers:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

3-Norton/Symantec

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

 

[Azai]

So I should search google for every driver you quoted?

 

[Azai]

I've tried to do the updating or the Windows service pack 1 and I keep getting BSOD.

I am too the point of just wiping my hands clean.

I don't need anything on the computer at this point I just need the computer to work.(Online schooling. Work is all saved on an USB.)

I want to do a very clean install of Windows 7. Everywhere I go to look I have to boot from the CDs. Then when I go to look for these CDs to buy/order they never seem like the safest sites to give your information to.

In the end I want to completely wipe this entire computer and just start fresh and not be afraid of the ever looming "BSOD." So I just need help on how exactly to do this? Where do I get the Cds? What do I do when I get them? And all and anything else.

 

[zigzag3143]

So I should search google for every driver you quoted?

You obviously upgraded. If this were me I would do a clean install. If you dont want to then yes every driver prior to win 7's release needs to be updated, or if there is no newer one installed in "compatibility" mode

 

[Azai]

That's exactly what I want to do, a clean install. I just need help on how to go about doing that.

The HP didn't come with a windows seven disc. So I need to know how to get one and from where, and then what to do after that.

 

[writhziden]

What version of Windows 7 are you running? Home Premium, Pro, Ultimate? Your system specs leave a lot to be desired: Use http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html as a guide to fill in the specs.

 

[Azai]

64 bit. I was able to get the recovery discs from HP. There are three discs, two for Windows 7 and one for Application and Driver Recovery.

Do I just pop them in and then run them? Or...?

 

[writhziden]

Backup any important data first.

Those discs will reset the system to the condition it was in when you bought it, so all user data and program files that have been added since will be wiped clean.

Then you have to put the first disc in and restart your computer. It should run on boot.

If it does not, use F10 to change the boot order within the BIOS, or use the Esc key to change the boot order through the boot menu. Tap F10 or Esc a few times when the computer first turns on so the system recognizes the key has been tapped.

 

[Azai]

I am having problems here with the recovery. It keeps say this version of recovery is not compatible with my version of windows. But it is. They are both 64-bit. I went and checked my order from hp and it was exactly what was needed for my computer.

I heard sometimes with windows service pack it can cause this error? Or other faulty drives?

 

[writhziden]

Are you running recovery at boot to restore your factory system image, or are you trying to do a repair install?

I am confused...

 

[Azai]

I've tried both.

I tried doing it at boot but the only options I can get for recovery options is restoring it to factory settings from within the computer not from the disc itself. The disc doesn't automatically run or boot itself during start up.

Then in safe mood or even in normal settings I try to launch the disc and the error message comes up that the disk isn't compatible for this software of windows. Even though I have a 64 bit and the CD says right on it for 64 bit computers.(Just doubled checked this a thousand times )

EDIT: On a side note I was on the phone with HP support and basically get sent around in circles. They didn't know if they sent me the wrong discs or not(They clearly say 64 bit on the disks) and since it has been over a year since I purchased the laptop they were unwilling to talk to me further unless I agreed to give them money.

 

[writhziden]

Why not recover from the factory image on the recovery partition using F11?

It would be nice to know the discs, work though. If you tap Esc 2-5 times when the computer first comes on, can you get a boot menu to select the CD/DVD drive?

 

[Azai]

Yes, I can for the boot menu.

The reason I don't want to go with the partition recovery is despite doing that I still get BSODs. Even after restoring to factory settings so I figured something in the files must be corrupted.

 

[writhziden]

What happens if you select the CD/DVD drive using Esc? Does it just boot to Windows?

 

[Azai]

I may not know what to pick but the options I have are this.
F1 System Information
F2 System Diagnostics
F9 Boot Device Options
F10 Bios Setup
F11 System Recovery.