Problem with IE, MSE, Chrome & Windows Update: 0x80244019

[darestium]

OK, I can't even start windows update on safe mode with networking (I am posting this on safe mode)

 

[Kaktussoft]

OK, I can't even start windows update on safe mode with networking (I am posting this on safe mode)

You're right... sorry

 

[Kaktussoft]

Try http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Does a clean boot solve the problem?

 

[darestium]

Nope, it didn't still the same error.

 

[Kaktussoft]

Any idea when it exactly started? See your windows update history when last updates did install succesfully (except the ones you did manually). Is that a long time ago? And what did you install or do prior to failure?

 

[darestium]

Oh, wait, actually, I just remebered, I re-installed windows because it was getting slow, and since I re-installed I haven't been able to update. So I can't have SP1 in that case, that was on a different instance of windows. So I don't think I have ever been able to access it on this instance.

 

[Kaktussoft]

Oh, wait, actually, I just remebered, I re-installed windows because it was getting slow, and since I re-installed I haven't been able to update. So I can't have SP1 in that case, that was on a different instance of windows. So I don't think I have ever been able to access it on this instance.

view windows update history to be very sure it never did install updates automatically.

Also take a look at your system properties. Does it say Service Pack 1?

 

[Kaktussoft]

windows6.1-KB976932-X86.exe for 32bits win7
windows6.1-KB976932-X64.exe for 64 bits windows7
Download: Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) - Microsoft Download Center - Download Details

Does it (service pack) install successfully?

 

[darestium]

OK, the installation returned with the following error: sp1error.png picture by darestium - Photobucket the error at the bottom of the window may be helpful?

 

[Golden]

Hi,

Please run this tool, then copy & paste the contents into your next reply (ignore any error messages if they pop-up):

http://go.microsoft.com/fwlink/?linkid=52012

Regards,
Golden

 

[darestium]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-WDV6M-PYQX4-MP393
Windows Product Key Hash: KtcTdpjtmQ8yMpJQAhpVoHhrw0E=
Windows Product ID: 00426-065-4399721-86902
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {65DAF821-AD1C-49D0-971C-7AE9C0D68CDE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7600.win7_gdr.110622-1503
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{65DAF821-AD1C-49D0-971C-7AE9C0D68CDE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-MP393</PKey><PID>00426-065-4399721-86902</PID><PIDType>5</PIDType><SID>S-1-5-21-848866064-143703162-3452679813</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP43-DS3L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F5</Version><SMBIOSVersion major="2" minor="4"/><Date>20080708000000.000000+000</Date></BIOS><HWID>B7BB3607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00172-065-439972-00-3081-7600.0000-3332011
Installation ID: 005614747621285965114493539375030834483804141346304915
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: MP393
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 31/03/2012 4:31:28 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072F78
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:24:2012 14:44
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAIABgABAAEAAgADAAAAAgABAAEA6GFgyk40nE5GvAw1hDTkv+JfmLLYpVJk3oj+rGI9ZPNtuvfGyIpGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
SSDT PmRef CpuPm

 

[Kaktussoft]

OK, the installation returned with the following error: sp1error.png picture by darestium - Photobucket the error at the bottom of the window may be helpful?

Serveice Pack 1 didn't install because some other patches need to be installed first (don't know which). This is normal!

I'll google for the error error_sxs_component_store_corrupt 0x80073712

Please post C:\Windows\Logs\CBS\CBS.LOG
do it as admin otherwise you get "access denied". So in http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html

copy c:\windows\logs\cbs\cbs.log c:\

Now post c:\cbs.log (you can delete c:\cbs.log afterwards)

perform SFC/SCANNOW as well in elevated command prompt. Any errors (post them)? Run it 3 times and post if errors were fixable

 

[darestium]

OK, here is the log 2012-03-31 11:48:38, Info CBS Starting TrustedInstaller init - Pastebin.com I'll post my reponse to your last statement when it is done...

 

[Kaktussoft]

OK, here is the log 2012-03-31 11:48:38, Info CBS Starting TrustedInstaller init - Pastebin.com I'll post my reponse to your last statement when it is done...

I don't know how to red it. It's all abracadabra for me.
But I'm almost sure there's some corruption. Google yourself please for:
error_sxs_component_store_corrupt 0x80073712

but first thing to do is SFC /SCANNOW

 

[darestium]

OK, that is done, here is it's output. (looks good to me)

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

 

[Kaktussoft]

OK, that is done, here is it's output. (looks good to me)

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>

so far so good indeed

 

[Kaktussoft]

try this
Fix the problem with Microsoft Windows Update that is not working
Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

 

[darestium]

OK, well that first thing does not work, (it comes up with the same error as Windows update) and I found this thing: How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2 I have yet to try it put it might just work as a last resort.

 

[Kaktussoft]

win7 ultimate 64bits english? Do you have install dvd?

I was thinking of the same fix.
Do this http://www.sevenforums.com/tutorials/3413-repair-install.html
read carefully.

 

[darestium]

Yup, I'll take a shot at it tommorow.