BSOD (IRQL Not less or Equal) - Playing games, browsing internet

[vi3tboitim]

Hello I just recently purchased a used rig from a gaming cafe that was going out of business.

The specs are:
-AMD Phenom 9850 2.5ghz
-1TB Harddrive
-Biostar MCP6PB v6.7
-4gb Ram
-EVGA GTS250 1gb

I just did a clean install of windows 7, Installed the videocard driver as well as the mb drivers.

After installing league of legends I get BSOD IRQL not less or equal. I am not familiar with this and was wondering if anyone could help me locate the problem.


Thank You,
Tim Nguyen

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[vi3tboitim]

There we go. I have included the info you have requested.

as far as the drivers that it says that is outdated.
- Nvidia nforce pci system management
-nvidia nforce serial ata controller
- Nvidia nfoce networking controller
- Trendnet wireless n pc card/pc adapter

 

[zigzag3143]

There we go. I have included the info you have requested.

as far as the drivers that it says that is outdated.
- Nvidia nforce pci system management
-nvidia nforce serial ata controller
- Nvidia nfoce networking controller
- Trendnet wireless n pc card/pc adapter

Virtually all of these crashes were related to your video driver/directX. Please re-install newest version of the video driver using these instructions

When upgrading your graphic driver you MUST remove all traces of the current driver.

In order to do that we recommend using
Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

 

[vi3tboitim]

Thank you so much for the quick reply. Let me go ahead and do that. Are there any type of tests i can run to see if everything is in order after i finish?

 

[zigzag3143]

Thank you so much for the quick reply. Let me go ahead and do that. Are there any type of tests i can run to see if everything is in order after i finish?

FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 105ºC, quit the test - the video card is overheating.
- Click "Quit" to exit

CPU Stress Tests:
- http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19182&lang=eng
- 7Byte : Hot CPU Tester Pro
- 7Byte : BurnIn64
- CPU Stress test - Overclock.net - Overclocking.net
- Fossil Free Online CPU Load or Stress Test.
- CPU Stability Test description, System Resources Tune-Up. Downloads List By All Time Popularity | PCWorld | PCWorld
- CPU Stress test - Overclock.net - Overclocking.net
- |MG| CPU Stability Test 6.0 Download
- LinX - A simple Linpack interface

 

[vi3tboitim]

Ok lets see. My comp was doing fine during the 1st fullmark burn test after the reinstall of my drivers. But now its 2hrs later and I just got 2 more BSOD in a row while just surfing the internet. Same IRQL message. Let me go ahead and post the logs.

Btw every time i try to get windows to rate my computer it never finishes it. The rating system always crashes.

I just ran fulmark again and it seems to run fine with no crashes at all. I turned it off at 90c.

 

[zigzag3143]

Ok lets see. My comp was doing fine during the 1st fullmark burn test after the reinstall of my drivers. But now its 2hrs later and I just got 2 more BSOD in a row while just surfing the internet. Same IRQL message. Let me go ahead and post the logs.

Btw every time i try to get windows to rate my computer it never finishes it. The rating system always crashes.

I just ran fulmark again and it seems to run fine with no crashes at all. I turned it off at 90c.

Still being caused by a driver time to run driver verifier



These crashes were caused by memory corruption/exception (Cx05) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.



Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Special Pool", "Force Pending I/O Requests" and "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

 

[vi3tboitim]

my mem test went fine after 8 passes.
No errors or anything.

I am getting on BSOD becauese of magicdisk when i try to unmount and another because of usbport.sys

This only seems to happen when i play video games.

 

[zigzag3143]

my mem test went fine after 8 passes.
No errors or anything.

I am getting on BSOD becauese of magicdisk when i try to unmount and another because of usbport.sys

This only seems to happen when i play video games.

Still nondescript.. Verifier?

Might want to install sp-1

Please run the System Update Readiness Tool (SURT) and then update to SP-1


32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details


Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

 

[vi3tboitim]

lets see I reinstalled windows 7 with sp1 this time around. I might have had a corrupt install.

Im now using windows 7 ultimate sp1.

So far so good no more BSOD but all of my games crash to the desktop now. I think its a driver problem still. Let me see what i can do.

 

[zigzag3143]

lets see I reinstalled windows 7 with sp1 this time around. I might have had a corrupt install.

Im now using windows 7 ultimate sp1.

So far so good no more BSOD but all of my games crash to the desktop now. I think its a driver problem still. Let me see what i can do.

did you do a clean install (with drive format)?

 

[vi3tboitim]

Yeah i did a clean install with driver format

I just downgraded to a 2011 driver. Played Total War: Shogun 2 for maybe an hour and a half before i experienced a crash. (Before it would crash while loading a battle).

Civ 5 still crashes a lot. but i think its because its a terribly coded game.

League of legends still crashes.

 

[zigzag3143]

Yeah i did a clean install with driver format

I just downgraded to a 2011 driver. Played Total War: Shogun 2 for maybe an hour and a half before i experienced a crash. (Before it would crash while loading a battle).

Civ 5 still crashes a lot. but i think its because its a terribly coded game.

League of legends still crashes.

Does the whole computer crash giving a BSOD, or does just the game crash?

 

[vi3tboitim]

Its just the games that crash now. I dont get BSOD any more.

 

[writhziden]

Please provide us with your Event Viewer administrative logs by following these steps:

1. Click Start Menu
2. Type eventvwr into Search programs and files (do not hit enter)
3. Right click eventvwr.exe and click Run as administrator
4. Expand Custom Views
5. Click Administrative Events
6. Right click Administrative Events
7. Save all Events in Custom View As...
8. Save them in a folder where you will remember which folder and save as Errors.evtx
9. When asked, save the display information in English.
10. Go to where you saved Errors.evtx
11. Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
12. Name the new folder Errors.
13. Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
14. Right click the Errors folder -> send to -> compressed (zipped) folder
15. Upload the .zip file here.

 

[vi3tboitim]

Alright i went ahead and uploaded the Errors folder. Thank you so much for all the help so far.

Sorry for the late reply I was out of town.

 

[writhziden]

Problem Devices:

NVIDIA nForce Networking Controller	PCI\VEN_10DE&DEV_03EF&SUBSYS_25051565&REV_A2\3&2411E6FE&1&38	Failure using the VxD loader.

Recommend re-installing your NVIDIA nForce Networking Controller. See if you can uninstall it through Start Menu -> Control Panel -> Uninstall a program

If not, use the following method.

1. Click Start Menu
2. Right Click My Computer/Computer
3. Click Manage
4. Click Device Manager from the list on the left
5. Expand Network adapters
6. Right click the nForce network controller device
7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
8. Put a tick in Delete driver software for this device and hit OK
9. Restart your computer only if asked to do so by Windows.
10. Install the downloaded driver for the nForce network controller device.

Alternatively:

1. Login as an adminstrative user.
2. Click Start Menu
3. Click Control Panel
4. Click Hardware and Sound
5. Click Device Manager (the last link under Devices and Printers)
6. Expand Network adapters
7. Right click the nForce network controller device
8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
9. Put a tick in Delete driver software for this device and hit OK
10. Restart your computer only if asked to do so by Windows.
11. Install the downloaded driver for the nForce network controller device.

Also, your error logs indicate some hard disk problems:

Log Name:      System
Source:        Ntfs
Date:          4/8/2012 4:20:43 PM
Event ID:      55
Task Category: (2)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Tim-PC
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html.
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run both short and long tests on the hard disk using SeaTools.

You should also proceed with:

• Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2
  
  
• Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server

 

[vi3tboitim]

ok so I finnaly had a chance to chkdsk and such but my games still crash. I get BSOD every now and then while playing as well. not as often as before (bsod) but its almost always that my games crash after a bit.

-i uploaded my recent event log as well

 

[writhziden]

Alright, the other errors were cleaned up. What were the results of the short and long tests with SeaTools?

Your crashes and freezes are still indicating hard disk problems.

•    Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  Check the connectors for the hard disk and motherboard. Make sure everything is connected solidly. To be sure, disconnect all cables and then reconnect.
  
  As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
  Once these steps have been followed, it is safe to remove and replace components within your computer.