Strange issue with explorer.exe, failing to open from other programs

[BobEvans43]

On my laptop, I recently started having the peculiar issue that when I tried to attach files to my e-mails, the "Browse" button that should have opened an explorer window did not open one at all. I tried it with various e-mail accounts and all of them did not work.

Then, I tried using a "save image as" to see if that part of the explorer was also not responding, and it was not. Lastly, I checked another program I had that would need to browse through explorer.exe and it also failed to run. If I just try to browse files regularly by clicking on the folder and looking through them, it works just fine. It's just other programs are not getting through to be able to access the files.

I am at a loss as for what to do about it. The last thing I changed about my computer was updating video drivers, and there's no reason as to why that would have any influence (not to mention the update I did was about 2 weeks before the explorer started acting up). Also, I do want to make it clear that it is not the "browser" at fault, but the "browse" function that connects to my computer. Any and all help would be appreciated.

 

[James7679]

First, have you used any programs lately, like Advanced System Care, etc. Anything new that was done before this started happening.
Second, download Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computerthe free one. Run a full scan on all accounts and post results.
Third, http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
http://www.malwarebytes.org/products/malwarebytes_free

 

[BobEvans43]

No, I'm afraid not. I'll go do that real quick.

 

[James7679]

No, I'm afraid not.

No, to what?

I'll go do that real quick.

Go do what real quick?

Please respond to questions by answering them with complete sentences.

Preferably, something like this; No, I have not installed or ran any new programs recently, or before this started happening.

 

[BobEvans43]

Sorry about that, I tend to think in association by order. The "No" was in reference to any System Cleaning Software, and the "that" was referring to running Malware Bytes and scannow.

 

[James7679]

Sorry about that, I tend to think in association by order. The "No" was in reference to any System Cleaning Software, and the "that" was referring to running Malware Bytes and scannow.

Great! Thank you for that superb response. Communication is key here.

 

[BobEvans43]

Sorry for the wait, Malware's been running for 20 minutes and scannow is at 50%.

 

[BobEvans43]

Windows Resource Protection did not find any integrity violations.

Malware still goin, but as of yet, 0 issues.

EDIT: No malicious items detected. So, both scans said nothing seems to be out of the ordinary.

 

[James7679]

Okay, well, that's good news. I could recommend doing a http://www.sevenforums.com/tutorials/700-system-restore.html?ltr=S ,but, it would be nice to try and firgure out how this happened and if it can be fixed. I don't have a lot of knowledge of these types of things, let me see if we can find some help.

EDIT: After taking advisement, you should go ahead with the System Restore. Choose a point that you know is prior to the problem you are encountering. IF the problem still persists, then, we will have to pursue other avenues.

Regards,

James

 

[James7679]

Were you able to get this settled?