BSOD when playing HD videos, BCCode:116

[KevMac94]

Seemingly, when I play an HD video (like seriously high quality, 1080i) my laptop, that is totally brand new bought Christmas of 2011, has a tendency to go to the BSOD. However, it doesnt happen all the time -- but half the time it does

I read the posting instructions thread but windows 7 does a great job giving you all the info you need about the issue:

Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80094E8010
BCP2: FFFFF8800440780C
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\050612-33165-01.dmp
C:\Users\Kevin\AppData\Local\Temp\WER-130760-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I've "checked for solutions" multiple but to no avail

If you want some info about my laptop which is totally brand new so I highly doubt it has something to do with non-updated drivers (could be wrong):

Its an HP Pavilion g6 Notebook PC with Windows 7 Home Premium 64 bit. Please be patient with me as well, I'm fairly very young and not totally in knowledge of computer terminology. Hopefully you guys can help me and keep it simplistic

I'd also add, it may have something to do with my Display driver. I used to get that error message (as my monitor would go blank and come back, but at times will just come back and then crash again when its trying to re-load the HD playback) but did not get that error message this time because the latter happened

My display driver is: AMD Radeon(TM) HD 6520G (and Windows determined the driver is up to date both online/comp)

 

[JMH]

Re stop-0x116
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[KevMac94]

"If playing with video driver versions hasn't helped"

How do I do this? I'm not even sure if the video driver is even the issue. It says everything is up to date when I checked and I don't want to screw things up

"If so, it might be as simple as dust buildup and subsequently inadequate cooling."

If an inadequate cooling is a result of a dust buildup, then that is NOT the issue due to the fact that my display driver has been crashing when playing HD videos since the first week I got this laptop! Obviously "dust buildup" isnt an issue here

If the problem is that the computer is overheating, then the simple solution to this issue is just to stop playing HD videos? Or not very often? So what if my computer keeps getting BSOD if I mistankely don't always follow that rule? Will it eventually be permanently damaged?

 

[JMH]

Make sure you read through this information carefully { plus any associated links there}
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

You say

... my laptop, that is totally brand new bought Christmas of 2011,....
and
...my laptop which is totally brand new...

If you have any doubts / concerns I suggest you seek Warranty advice.
A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU,the consumer has under that warranty...
Be aware that attempting any subsequent hardware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.

 

[KevMac94]

My warranty only covers problems that are supposedly "out of my control" such as issues with the harddrive or the laptop externally. I'm not sure if issues with my display driver is covered by the warranty

And just recently, although I have not received the BSOD I just received this message "Display Driver AMD has stopped working and has successfully recovered". This was the FIRST time I EVER got that message when not playing a video. I always receive that message when I play HD video playback but now I was simply browsing facebook. That is a major concern how my display driver crashes (my screen turned blank and restored). Sometimes it restores then crashes again in short time

I am deeply troubled. It just happened recently and my laptop isnt overheated or anything like that

 

[zigzag3143]

My warranty only covers problems that are supposedly "out of my control" such as issues with the harddrive or the laptop externally. I'm not sure if issues with my display driver is covered by the warranty

And just recently, although I have not received the BSOD I just received this message "Display Driver AMD has stopped working and has successfully recovered". This was the FIRST time I EVER got that message when not playing a video. I always receive that message when I play HD video playback but now I was simply browsing facebook. That is a major concern how my display driver crashes (my screen turned blank and restored). Sometimes it restores then crashes again in short time

I am deeply troubled. It just happened recently and my laptop isnt overheated or anything like that

The BCC116 is what you have been having since the beginning. It has not "changed", it may be getting slightly worse.

It could be something as simple as a flash update that is crashing your plugins.

The same things to try still apply.

What browser are you using?

 

[KevMac94]

Internet Explorer 9

I came back here because it just happened as I was browsing profotballtalk.com. That site has no HD images or videos nor is (or was) my computer overheated. Its a site with some gifs and ads but no real 1080i quality thats given my display driver some issues. This is the second time in the last 24 hours this has happened when NOT playing HD videos. All other times I get the BSOD as a result of HD video playback. This is troubling

I'm not sure if I follow about the flash update, if you mean Adobe flash. I believe I am up to date with that

 

[zigzag3143]

Internet Explorer 9

I came back here because it just happened as I was browsing profotballtalk.com. That site has no HD images or videos nor is (or was) my computer overheated. Its a site with some gifs and ads but no real 1080i quality thats given my display driver some issues. This is the second time in the last 24 hours this has happened when NOT playing HD videos. All other times I get the BSOD as a result of HD video playback. This is troubling

I'm not sure if I follow about the flash update, if you mean Adobe flash. I believe I am up to date with that

Please post the new DMP

 

[KevMac94]

I'm sorry, I don't know what DMP is or what it stands for

Like I said, I'm kind of young and am not fully aware of all the terminology people use here

 

[JMH]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[KevMac94]

Here it is, I followed the directions on the first quote box:

View attachment 210926

 

[KevMac94]

Help is always appreciated

 

[zigzag3143]

Here it is, I followed the directions on the first quote box:

View attachment 210926

As before this continues to be a video TDR reset. It means your computer timed out waiting for the video system to reply.

Have you done ALL the suggestions in the first link? Plus the link that was supplied for further reading.

We are more than happy to help you find the problem but it is you that has to. We can offer assistance from afar.

 

[KevMac94]

Yes, most of the time I get those resets because of HD video playback. However that specific zip file (as stated) was not a result of HD video playback (which before, was always the result of BSOD 99% of the time)... I was just browsing through a site with some ads and pictures (but not High definition pictures at all)

did the FurMark Set up, but I don't really understand the results

I didn't do any of the harddrive testing because I know for a fact these issues occur because of my AMD display driver crashing (Then recovering), then crashing again with the BSOD. Its been happening since I first got this laptop last winter, so I don't think its a dust buildup/overheating issue

But anyway, doing the furmark setup this is what I got:

SCORE:499 points (8 FPS, 60000 ms)
[Compare your source]
Max GPU Temp: 61°C
Resolution: 800x600 (W) - AA:0 samples
FPS: min:8, max:10, avg:8 - OPTIONS: DynBkg


The rest was just "system info", but if necessary I'll post it now:
Renderer: AMD Radeon(TM) HD 6520G (1002-9647)
Driver: Catalyst - 8.90.7-110915a-125724C-HP (9-15-2011)
Clocks: core:400MHz, mem:667MHz
CPU: AMD A6-3400M APU with Radeon(tm) HD Graphics
CPU Speed: 1397 MHz System Memory: 5610 MB
OS: Windows 7 64-bit build 7601 [Service Pack 1]

 

[KevMac94]

Help is always appreciated

 

[zigzag3143]

Help is always appreciated

OK what would you like us to do?

As suggested earlier you should check to see if this issue is under warranty.

My warranty only covers problems that are supposedly "out of my control" such as issues with the harddrive or the laptop externally. I'm not sure if issues with my display driver is covered by the warranty

If you are deeply troubled perhaps you should run all the tests, report the results and we will be happy to help you figure out what is wrong. If it isnt the HD, heat, etc, it is something.


I am deeply troubled. It just happened recently and my laptop isnt overheated or anything like that

Have you re-installed the video driver using this method?
When upgrading your graphic driver you MUST remove all traces of the current driver.

In order to do that we recommend using
http://phyxion.net/item/driver-sweeper.html

When it is removed then download and install the fresh copy.

Bump

 

[KevMac94]

Alright, thank you

I will try to re-install the video driver and I will come back and bump this thread if I get another display driver crash/BSOD

 

[JMH]

You have asked for advice which we have supplied to the best of our ability.
We can but guide you.
Unfortunately we are unable to wave a magic wand to achieve what you so desire.