Windows 7 Ultimate freezes on the 'welcome' screen

[Stefany93]

Dear friends,

I am sorry to bother you but my PC whose OS is Windows 7 Ultimate x86 froze on the 'welcome' screen today! I freaked out and tried everything I could to make it work, but I couldn't. It only runs under Safe Mode which is making me go crazy. Please tell me what to do. I already tried Start Up repair and obviously didn't work!

Thank you
Best Regards
Stefany

 

[Arc]

Hello Stefany

Follow the steps described in the tutorial http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html , and let us know the result.

 

[Stefany93]

Thank you arc, now I am at the 3rd step. Wish me luck, after I try everything in that post I will write here again to tell you what happened.

 

[Arc]

Thank you arc, now I am at the 3rd step. Wish me luck, after I try everything in that post I will write here again to tell you what happened.

I hope it will be solved at the completion of 4th step

 

[Stefany93]

I hope 'cause it has been really freaking me out and I dare to call myself programmer and can't deal with such a simple thing

 

[Arc]

How the situation is , now ? Have you tried startup repair for three different times ?

In my best assumption, it should be fixed now.

 

[Stefany93]

Right now I am scanning with the Malware software and there says it has detected 3 objects. Should I wait until it finishes scanning or make the start up repair 3 times now?

 

[Arc]

Complete the scan.

Most of the times, this hangs take place due to corruptions in MBR. Startup repair fixes it. But if in some case startup repair fails, it is to run for three times, with restarts after every single run.

 

[Stefany93]

Hi arc, I did the three times start up repair thing but unfortunately it didn't work, it still freezes in the welcome screen it is like, the circle is moving and after like 1 min, a dark-purple screen appears and the cursor and that's it. I am going to sleep now, thanks for your help and tomorrow I am gonna do the rest of what that tutorial says I have to do. Good night!

 

[Arc]

in the morning, try step 7 at first .... SFC -SCANNOW Run in Command Prompt at Boot.

If still not working, you may got some moisture in your RAM stick. First, unplug the power supply, open the case , remove the RAM, clean the edges with cotton cloth, put the ram stick back in its slot, connect teh power back, and boot.

And, let us informed

 

[writhziden]

in the morning, try step 7 at first .... SFC -SCANNOW Run in Command Prompt at Boot.

If still not working, you may got some moisture in your RAM stick. First, unplug the power supply, open the case , remove the RAM, clean the edges with cotton cloth, put the ram stick back in its slot, connect teh power back, and boot.

And, let us informed

Also, after unplugging all power supplies (AC Adapter, then battery if it is a laptop), make sure to hold the power button down for 30 seconds to close the circuit and allow any residual power in the capacitors and components to drain. Otherwise, there is enough power remaining in the system to fry components or to fry a programmer such as yourself.

Thought I would add this not only for the safety of the system but for the safety of the user, as well.

 

[Stefany93]

Hey guys,

Sorry for the late reply but I was in the hospital these few days.

I did everything you told and everything worked out OK! Thank you very much!

Regards
Stefany

 

[Arc]

I did everything you told and everything worked out OK! Thank you very much!

Regards
Stefany

You are welcome Nice to know that it is working again !