BSOD error 0x0000001E (0xfffffffffc0000005, 0xffff88008fb4680)

[dylaney2012]

my system did not save any dump files unforunately..

i have windows 7 64bit
OEM
3 months old
radeon hd 7750 most recent driver
600 Watt PSU
Asus MOBO

if someone might explain how to find minidump i maybe able to give you some.
sorry for being a noob

 

[JMH]

No Dmp's were included.
Please try this way...


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. If empty (or non existent) please look in the following folders. C:\windows (the dmp should be called memory.dmp), and C:\windows\LiveKernelReports\Watchdog.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[dylaney2012]

no overclocking. the memory dump files seems to large even if zipped, because i could not find a minidump file.

 

[JMH]

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[zigzag3143]

no overclocking. the memory dump files seems to large even if zipped, because i could not find a minidump file.

Please re-read the directions. BTW you can upload the current one to a file sharing service like rapidshare (or use skydrive) and put a link in your next post.

 

[dylaney2012]

well i updated all my drivers and made sure everything was set. and everything seems to be running fine maybe it was a one time thing

 

[JMH]

OK.
Thanks for letting us know.

IF you get any more BSOD's upload the DMP's here as per the instructions above.

Good luck!

 

[dylaney2012]

ok i think i have come up with a conclusion that it is my audio drivers. i just use the mother "high definition" audio. but i do not know how to update them as they are apart of the motherboard, any tips?

 

[JMH]

Start with Investigating the Manufacturer's website.

 

[dylaney2012]

here you go!

 

[zigzag3143]

i have a minidump but it will not let me zip it and send it

Take minidump, drag to desktop. drop it. Right click it and "send to compressed folders" take zipped folder and attach it using the paperclip shaped icon in the top line of the reply form.

If the file still wont let you compress it you may need to take ownership of it.

How to ask a question.

http://support.microsoft.com/kb/555375

 

[dylaney2012]

above i have attached the minidump. i have no idea why i was having so many problems.

 

[writhziden]

Have you customized any settings with Norton 360? Do you run the registry cleaner with it? If so, please refrain from running the registry cleaner.

• Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.
  
  In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance.

Your crash was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
        
        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
           • Right click the adapter
           • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
           • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
   • Restart your computer after uninstalling drivers for all display cards
   • Install the driver you selected for the display cards once Windows starts

There have been some problems on some systems with the 12.x drivers from AMD. Try 11.9 and then each of the drivers leading up to 12.4 and see if any provide better stability.

 

[dylaney2012]

first run said no integrity violations about to uninstall the drivers for my video card. where will i find the 11.9 drivers?

 

[writhziden]

Previous Catalyst is the best source.


Also, I had to look up your graphics card in your .nfo file to find out what you had. Could you please fill in your system specs in your profile and not in a post in this thread. That will make it easier for us to help you in the future if you have similar questions.

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html will help with filling in your specs.

 

[dylaney2012]

i have filled in my specs. lately i haven't had a BSOD but i have had just random freezes and i have to reboot my computer iorder for it work. i would like to just chunk it at ibuypower right about now.

 

[dylaney2012]

since i have the 7750 i believe i have to have 12.2 or higher drivers.

 

[dylaney2012]

my computer just blue screened attached the minidump

 

[dylaney2012]

I have tried all drivers an none of them have worked.

 

[dylaney2012]

I suspect maybe RAM, MOBO, or processor