WMC7 Video freezing after pause then play.

jbm715

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I am having issues when trying to pause then play most video types including mkv. If I pause and then play a video the audio starts just fine but the video is frozen until I skip forward or backward. It is only an issue if I pause then play the video within ~10 seconds. Not sure what is going on here or how to fix this. I'm using Shark007 codecs. What can I do to fix this? Any help is greatly appreciated. :)
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
how is your audio (physical connection) setup?
 

My Computer My Computer

Computer Manufacturer/Model Number
Selfbuilt
OS
Windows 7 Ultimate 64bit
CPU
i7 2600k
Motherboard
asus P8Z68-V LE
Memory
16GB (4x4) corsair vengeance
Graphics Card(s)
Intel HD3000 iGPU / AMD HD6870 1024MB
Sound Card
bitstreamed to an Onkyo 609
Monitor(s) Displays
Asus VE278 27" LED / Bravia EX7 60" LED
Screen Resolution
native 1080p x2
Hard Drives
4x 2TB int. + 2x 2TB external and a SSD for the boot drive.
PSU
650w Antec
Case
NZXT tempest evo
Cooling
air/stock
Keyboard
Dell
Mouse
logitech m505
Internet Speed
dual: cable/blackberry tether for travel use
Other Info
BD re-writer //
asus notebook G73Jw
how is your audio (physical connection) setup?

I'm using the HDMI connection on my mobo to connect to the tv.

Also, I'm loving your codec pack :). I remember I used to install codec packs and they usually broke more than they fixed. It's honestly not THAT big of a deal to me but this system must pass the girlfriend test.
 
Last edited:

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
check Control Panel | Sound, be sure the speaker config under the Properties is set to 'stereo'
on the Audio Tab of the Settings Application, (anolog) should be selected
 

My Computer My Computer

Computer Manufacturer/Model Number
Selfbuilt
OS
Windows 7 Ultimate 64bit
CPU
i7 2600k
Motherboard
asus P8Z68-V LE
Memory
16GB (4x4) corsair vengeance
Graphics Card(s)
Intel HD3000 iGPU / AMD HD6870 1024MB
Sound Card
bitstreamed to an Onkyo 609
Monitor(s) Displays
Asus VE278 27" LED / Bravia EX7 60" LED
Screen Resolution
native 1080p x2
Hard Drives
4x 2TB int. + 2x 2TB external and a SSD for the boot drive.
PSU
650w Antec
Case
NZXT tempest evo
Cooling
air/stock
Keyboard
Dell
Mouse
logitech m505
Internet Speed
dual: cable/blackberry tether for travel use
Other Info
BD re-writer //
asus notebook G73Jw
Yep, the HDMI Output configuration is set to Stereo Audo channel.

Should I be checking for something related to the video settings? Obviously this is your area of expertise, but I tried using both Haali's and LAV's splitter for mkv files. Am I thinking about this from the wrong side? Strange, WMP seems to handle the situation better than WMC.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
Have you tried using media player classic to play the .mkv files?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self made
OS
windows 7 home premium 64, and Windows 10 64 bit
CPU
I7 940
Motherboard
ASUS P6TX58D Premium- BIOS VERSION 1402
Memory
12 GB Dominator 3 channel 1600
Graphics Card(s)
Radeon R9 Fury Nitro
Sound Card
Z1
Monitor(s) Displays
50 Inch Panasonic TV
Screen Resolution
1920x1080
Hard Drives
Main drive OCZ Revodrive V2 and 8 TB multi drives
PSU
Coolermaster 1000
Case
CoolerMaster 932
Cooling
Coolermaster Dual fan
Keyboard
mx 5500 revolution
Mouse
mx 5500 revolution
Internet Speed
12 mb
Browser
Chrome
Other Info
set up for 3D Blue Ray applications with a surround room of 12 speaker Definitive Technology and multi amps, main is driven by yamaha M-65
I mean they work just fine in vlc, but I haven't tried mpc on this computer. Would installing mpc make a difference? Windows Media Center is what I want to use though since this is a htpc.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
On the Config TAB of the 64bit app, set the subtitle control to 'No Subtitles'
see if that helps
 

My Computer My Computer

Computer Manufacturer/Model Number
Selfbuilt
OS
Windows 7 Ultimate 64bit
CPU
i7 2600k
Motherboard
asus P8Z68-V LE
Memory
16GB (4x4) corsair vengeance
Graphics Card(s)
Intel HD3000 iGPU / AMD HD6870 1024MB
Sound Card
bitstreamed to an Onkyo 609
Monitor(s) Displays
Asus VE278 27" LED / Bravia EX7 60" LED
Screen Resolution
native 1080p x2
Hard Drives
4x 2TB int. + 2x 2TB external and a SSD for the boot drive.
PSU
650w Antec
Case
NZXT tempest evo
Cooling
air/stock
Keyboard
Dell
Mouse
logitech m505
Internet Speed
dual: cable/blackberry tether for travel use
Other Info
BD re-writer //
asus notebook G73Jw
On the Config TAB of the 64bit app, set the subtitle control to 'No Subtitles'
see if that helps

I tried that and it still is happening. I noticed if this issue happens and I let it continue to play long enough, the video will FLY through and catchup to the audio. Kinda funny to watch.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
you could try enabling 'hardware acceleration'
to do so, go to the H264 TAB of the 64bit app and click the [config] button next to the LAV selection, in the upper right, you can select what type of hardware acceleratrion to use.
 

My Computer My Computer

Computer Manufacturer/Model Number
Selfbuilt
OS
Windows 7 Ultimate 64bit
CPU
i7 2600k
Motherboard
asus P8Z68-V LE
Memory
16GB (4x4) corsair vengeance
Graphics Card(s)
Intel HD3000 iGPU / AMD HD6870 1024MB
Sound Card
bitstreamed to an Onkyo 609
Monitor(s) Displays
Asus VE278 27" LED / Bravia EX7 60" LED
Screen Resolution
native 1080p x2
Hard Drives
4x 2TB int. + 2x 2TB external and a SSD for the boot drive.
PSU
650w Antec
Case
NZXT tempest evo
Cooling
air/stock
Keyboard
Dell
Mouse
logitech m505
Internet Speed
dual: cable/blackberry tether for travel use
Other Info
BD re-writer //
asus notebook G73Jw
I tried doing that for all the available options and still no help. So I have also been having issues with live tv skipping. Nothing major but just enough to notice it. I looked it up and someone said to set windows to optimize for background services. That actually worked. This got me thinking. What if I give a higher priority to the Haali splitter or one of the processes used to playing hd content to see if that would help? Thought?
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
Are these media files stored locally or are they accessed from another computer on your LAN?
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
Has this always been a problem, or did it just recently start happening?
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
I just built this computer so it has always been an issue.
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
Is this the system listed in your system specs?
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
Yes
 

My Computer My Computer

Computer Manufacturer/Model Number
Custom build
OS
Windows 7 Enterprise x64
CPU
AMD A6 3500 APU
Motherboard
ASUS F1A75-M PRO
Memory
2x4GB G.Skill Ripjaws
Graphics Card(s)
AMD Radeon HD 6530D APU
Sound Card
n/a
Monitor(s) Displays
Sony Bravia 40in
Screen Resolution
1920x1080 1080p
Hard Drives
OCZ Agility 3 180GB
Western Digital 2TB x2
PSU
Antec EarthWatts 380W
Case
nMediaPC 1000B
Cooling
90mm x1, 60mm x2
Keyboard
Logitech k400
Mouse
Logitech k400
I've seen this kind of behavior before, and it was related to the hard drive controller. I would put media on all three of your drives and see if any of them stop having this problem. I would also check the motherboard manufacturer for updated drivers and also Intel if you have Intel Rapid Storage (update the RST software).
 

My Computer My Computer

Computer Manufacturer/Model Number
Dell XPS 15 L502x
OS
Windows 7 Ultimate x64 SP1
CPU
Core i7-2670QM
Memory
8GB DDR3 PC3-10600
Graphics Card(s)
Intel HD Graphics 3000 + GeForce GT 540M
Screen Resolution
1920x1080
Hard Drives
1TB 5400RPM Seagate
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