Internet Connection Suddenly Stops When I Download Files

xaralamposgr

New member
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Messages
7
Sorry for my bad english...
Before a week i upgrade my hdd from 300Gb to a newer at 500Gb and i add a 4 GB RAM , now totally i have 6GB Ram
I install Windows 7 Ultimate x64bit
I install all drivers properly but i have a problem , when i download files after some minutes the internet connection stop , windows responds slowly , and when i press the restart button from windows start menu takes much time to logout from logon page
 

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
Sorry for my bad english...
Before a week i upgrade my hdd from 300Gb to a newer at 500Gb and i add a 4 GB RAM , now totally i have 6GB Ram
I install Windows 7 Ultimate x64bit
I install all drivers properly but i have a problem , when i download files after some minutes the internet connection stop , windows responds slowly , and when i press the restart button from windows start menu takes much time to logout from logon page

What browser? What version? What programs are in your startup menu? In your system specs you list 2 different types of memory, Samsung & Kingston, is that correct or is there only one brand?

Please post back with the above information.
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i5 quad processor16 GBRadeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Professional x64
CPU
Intel i5 quad processor
Motherboard
DP67BG
Memory
16 GB
Graphics Card(s)
Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster
Screen Resolution
1920X1080
Hard Drives
WD 2TB (SATA Internal)
WD 1TB (USB External)
PSU
Corsair GS800
Case
Tower (Generic)
Cooling
3 Internal Fans
Keyboard
MS Wireless
Mouse
MS Optical Wired
Internet Speed
54 mbps
Antivirus
Emsisoft
Browser
IE-Version 9, Palemoon-Version 24.2.0
The problem is not only when i use broswer, for example when i use DvdVideo Soft : Free Studio to download mp3's internet conection stops...
The programs for startup menu are :
Bitdefender 2012
BitTorrent
JDownloader
Mozilla Firefox
Program Folders are :
Bitdefender 2012
Catalyst Control Center
Dell Support Center
DVDVideoSoft
K-Lite Codec Pack
Lineage II
WinRAR
Your Uninstaller! 7

and the defaults windows programs and folders

The Samsung memory is the memory which my laptop have when i buy it and the kingston is the memory which i add when i make the upgrade at my laptop one week ago...The details which i have in my system specs i copy it from Lavalys Everest

The Total Ram Is 6 GB
Samsung M471B5773CHS-CH9 is 2GB and Kingston 99U5428-046.A00LF 4GB
 
Last edited by a moderator:

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
Can Anyone Help Me??
 

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
The problem is not only when i use broswer, for example when i use DvdVideo Soft : Free Studio to download mp3's internet conection stops...
The programs for startup menu are :
Bitdefender 2012
BitTorrent
JDownloader
Mozilla Firefox
Program Folders are :
Bitdefender 2012
Catalyst Control Center
Dell Support Center
DVDVideoSoft
K-Lite Codec Pack
Lineage II
WinRAR
Your Uninstaller! 7

and the defaults windows programs and folders

The Samsung memory is the memory which my laptop have when i buy it and the kingston is the memory which i add when i make the upgrade at my laptop one week ago...The details which i have in my system specs i copy it from Lavalys Everest

The Total Ram Is 6 GB
Samsung M471B5773CHS-CH9 is 2GB and Kingston 99U5428-046.A00LF 4GB

Try the following steps in the order listed;

(Prior to doing any of the following Click "Start" type "System Information" in the caption box and under "System Summary" in the right hand column, what is the number displayed for "Installed Physical Memory" and "Total Physical Memory". Does "Installed Physical Memory" match the number you have installed?)

1. JDownloader could be the cause. I have not fould a need to use any additional software for downloading files with Windows 7, so I would suggest you try uninstalling the software as a starting point and test the results.

2. Bitdefender is not on my list of recommended software. I prefer using Avira, they have a free version which provides most of the benefits of the paid version. You can visit their site at, http://www.avira.com/en/avira-free-antivirus, to download the software and see a side by side comparison of the free and paid version. It is advised to uninstall Bitdefender prior to installing Avira.

3. Your problem may be with the new ram. Many times mismatched ram will not functionally propertly and the system will display performance problems. If you can afford it, I would suggest replacing the ram with matching types.

Please post results.
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i5 quad processor16 GBRadeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Professional x64
CPU
Intel i5 quad processor
Motherboard
DP67BG
Memory
16 GB
Graphics Card(s)
Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster
Screen Resolution
1920X1080
Hard Drives
WD 2TB (SATA Internal)
WD 1TB (USB External)
PSU
Corsair GS800
Case
Tower (Generic)
Cooling
3 Internal Fans
Keyboard
MS Wireless
Mouse
MS Optical Wired
Internet Speed
54 mbps
Antivirus
Emsisoft
Browser
IE-Version 9, Palemoon-Version 24.2.0
I doesn't changed by my self the ram, it changed by my technician...When he do the upgrade he just change the HDD and add the 4GB Ram and After i do the format...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
I doesn't changed by my self the ram, it changed by my technician...When he do the upgrade he just change the HDD and add the 4GB Ram and After i do the format...

After reformatting have you been to Windows update to download all the required updates for your system?
 

My Computer My Computer

At a glance

Windows 7 Ult, Windows 8.1 Pro,Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHzG.Skill PC2 9600 1200Mhz 5 5 5 15 2TGTX480
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
Yes the last updates i do it today
 

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
The problem is not only when i use broswer, for example when i use DvdVideo Soft : Free Studio to download mp3's internet conection stops...
The programs for startup menu are :
Bitdefender 2012
BitTorrent
JDownloader
Mozilla Firefox
Program Folders are :
Bitdefender 2012
Catalyst Control Center
Dell Support Center
DVDVideoSoft
K-Lite Codec Pack
Lineage II
WinRAR
Your Uninstaller! 7

and the defaults windows programs and folders

The Samsung memory is the memory which my laptop have when i buy it and the kingston is the memory which i add when i make the upgrade at my laptop one week ago...The details which i have in my system specs i copy it from Lavalys Everest

The Total Ram Is 6 GB
Samsung M471B5773CHS-CH9 is 2GB and Kingston 99U5428-046.A00LF 4GB

Try the following steps in the order listed;

(Prior to doing any of the following Click "Start" type "System Information" in the caption box and under "System Summary" in the right hand column, what is the number displayed for "Installed Physical Memory" and "Total Physical Memory". Does "Installed Physical Memory" match the number you have installed?)

1. JDownloader could be the cause. I have not fould a need to use any additional software for downloading files with Windows 7, so I would suggest you try uninstalling the software as a starting point and test the results.

2. Bitdefender is not on my list of recommended software. I prefer using Avira, they have a free version which provides most of the benefits of the paid version. You can visit their site at, http://www.avira.com/en/avira-free-antivirus, to download the software and see a side by side comparison of the free and paid version. It is advised to uninstall Bitdefender prior to installing Avira.

3. Your problem may be with the new ram. Many times mismatched ram will not functionally propertly and the system will display performance problems. If you can afford it, I would suggest replacing the ram with matching types.

Please post results.
I remove the 2GB ram and i do a test if the internet stop suddenly...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
I complete the test and the internet stops again
 

My Computer My Computer

At a glance

Windows 7 Ultimate x642x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GH...6GBATI Mobility Radeon HD 5650 (Madison)
Computer Manufacturer/Model Number
Dell Inspiron 15 Intel N5010
OS
Windows 7 Ultimate x64
CPU
2x CPU Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, 1995 MHz
Motherboard
554HH01101, DG15 MB
Memory
6GB
Graphics Card(s)
ATI Mobility Radeon HD 5650 (Madison)
Sound Card
IDT 92HD81B1X @ Intel Ibex Peak PCH - High Definition Audio
Hard Drives
ST500LM011 HM501II ATA Device 500GB
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