Solved New Built PC BSOD´s at seemingly random times (ntoskrnl.exe)

[thespeedmaster]

New Built PC BSOD´s at seemingly random times (ntoskrnl.exe)

Hey everyone, this is my first time here so i hope i did this correct.

I built this computer about a week ago and ive gotten 3 BSOD´s at seemingly random times

BSOD 1 and 3 happend when the system was under some load, (1) playing League of legends and (3) Playing Minecraft.

The 2 one happend while the system was "IDLEing" i wasn't doing anything intensive, but i had Firefox, Chrome, Skype and probably some other program open in the background.

I noticed that ntoskrnl.exe was part of all the BSOD´s.

I haven't done any done any memory tests yet.
Ive done some tests on the SSD, chkdsk and a SFC scan no errors reported

Ive had some problem getting all the Asus chipset drivers installed and are instead using the ones from windows/windows update.

Hope this is enuff information for now.

EDIT - I ran Memtest86 for about 10hrs and it passed with no errors.

//Andreas

 

[Capt.Jack Sparrow]

Hey everyone, this is my first time here so i hope i did this correct.

I built this computer about a week ago and ive gotten 3 BSOD´s at seemingly random times

BSOD 1 and 3 happend when the system was under some load, (1) playing League of legends and (3) Playing Minecraft.

The 2 one happend while the system was "IDLEing" i wasn't doing anything intensive, but i had Firefox, Chrome, Skype and probably some other program open in the background.

I noticed that ntoskrnl.exe was part of all the BSOD´s.

I haven't done any done any memory tests yet.
Ive done some tests on the SSD, chkdsk and a SFC scan no errors reported

Ive had some problem getting all the Asus chipset drivers installed and are instead using the ones from windows/windows update.

Hope this is enuff information for now.

EDIT - I ran Memtest86 for about 10hrs and it passed with no errors.

//Andreas

Hello Andreas,

Seems like the crashes might be caused by AsIO.sys i.e. ASUS Probe. You need to uninstall them from Programs and Features. Infact uninstall all the Asus Utilities except the drivers. Also other issue with VirtuWDDM.sys i.e. Virtu MVP so I would recommend to reinstall it.

Updated your SSD Firmware lot of occasion an out dated firmware could cause BSOD.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080512-34835-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Aug  5 03:38:20.367 2012 (GMT+5)
System Uptime: 0 days 9:59:58.163
BugCheck 19, {20, fffffa80111d8e30, fffffa80111d9250, 4420045}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!FsRtlUninitializeOplock+309 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_nt!FsRtlUninitializeOplock+309
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`111d8e30 fffffa80`111d9250 00000000`04420045
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080312-20217-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Fri Aug  3 22:20:50.096 2012 (GMT+6)
System Uptime: 0 days 4:04:08.892
BugCheck 1E, {ffffffffc0000005, fffff80002e66954, ffffffffffffffff, 0}
*** WARNING: Unable to verify timestamp for AsIO.sys
*** ERROR: Module load completed but symbols could not be loaded for AsIO.sys
Probably caused by : AsIO.sys ( AsIO+1868 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME:  atkexComSvc.ex
FAILURE_BUCKET_ID:  X64_0x1E_AsIO+1868
Bugcheck code 0000001E
Arguments ffffffff`c0000005 fffff800`02e66954 ffffffff`ffffffff 00000000`00000000
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080112-22042-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Aug  1 23:31:24.784 2012 (GMT+5)
System Uptime: 0 days 1:10:05.581
BugCheck 3B, {c0000005, fffff8800437b758, fffff88009a8c790, 0}
Probably caused by : VirtuWDDM.sys ( VirtuWDDM+4758 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  arma2oa.exe
FAILURE_BUCKET_ID:  X64_0x3B_VirtuWDDM+4758
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`0437b758 fffff880`09a8c790 00000000`00000000
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

 

[thespeedmaster]

Hi jack and thank you for your answer

Now i have uninstalled the whole ASUS AI suite and only reinstalled the ones that i "need"/want from that package.
Ive uninstalled Virtu MVP and im not installing it again.

While i was uninstalling ASUS WIFI-GO my computer froze but it didnt go BSOD on me, so i did a restart and i could uninstall it.

I also changed my antivirus from comodo to security essentials (i noised that it was often recommended to try)

My SSD got the most resent firmware, so cant update that.

Thank you for your time, ill check back in a few days if i dont get more BSOD´s sooner than that,
unless you know some more things i need/should do?

//Andreas

 

[Capt.Jack Sparrow]

Hi jack and thank you for your answer

Now i have uninstalled the whole ASUS AI suite and only reinstalled the ones that i "need"/want from that package.
Ive uninstalled Virtu MVP and im not installing it again.

While i was uninstalling ASUS WIFI-GO my computer froze but it didnt go BSOD on me, so i did a restart and i could uninstall it.

I also changed my antivirus from comodo to security essentials (i noised that it was often recommended to try)

My SSD got the most resent firmware, so cant update that.

Thank you for your time, ill check back in a few days if i dont get more BSOD´s sooner than that,
unless you know some more things i need/should do?

//Andreas

No Andreas you should be fine. Let us know how it goes.

 

[thespeedmaster]

Hi again
Almost 3days without a BSOD, but no, it happend again while i was playing League of Legends

I dont know what you need from me now so i did the things with SF Diagnostic tool again and im attaching it to this post.

Thinking about doing a Repair/reinstalling on League of legends, could League of legends be a part of the problem?

Any idéas?

//Andreas

 

[Capt.Jack Sparrow]

Hi again
Almost 3days without a BSOD, but no, it happend again while i was playing League of Legends

I dont know what you need from me now so i did the things with SF Diagnostic tool again and im attaching it to this post.

Thinking about doing a Repair/reinstalling on League of legends, could League of legends be a part of the problem?

Any idéas?

//Andreas

Hi Andreas,

Seems like the each dump file is pointing to different things. Does the crash only happen with League of legends? If so it could the game itself. Yes so reinstall it may fix the problem. If not then it likely to be a Hardware specific problem.

Run Hardware Diagnostic (RAM and hard Drive) Hardware Diagnostic | Captain Debugger

Seems like Asus Utilities still there on your PC please remove them.

AsUpIO.sys Tue Aug 03 08:17:59 2010 (4C57835F)

http://sysnative.com/drivers/driver.php?id=AsUpIO.sys

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080912-19063-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Aug  9 23:27:33.466 2012 (GMT+6)
System Uptime: 0 days 2:44:42.263
BugCheck 3B, {c0000005, fffff88004932a11, fffff8800acc5680, 0}
Probably caused by : atikmdag.sys ( atikmdag+caa11 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  League of Lege
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+caa11
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`04932a11 fffff880`0acc5680 00000000`00000000
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\080512-34835-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Aug  5 03:38:20.367 2012 (GMT+5)
System Uptime: 0 days 9:59:58.163
BugCheck 19, {20, fffffa80111d8e30, fffffa80111d9250, 4420045}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!FsRtlUninitializeOplock+309 )
BUGCHECK_STR:  0x19_20
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x19_20_nt!FsRtlUninitializeOplock+309
Bugcheck code 00000019
Arguments 00000000`00000020 fffffa80`111d8e30 fffffa80`111d9250 00000000`04420045
BiosVersion = 1205
BiosReleaseDate = 06/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3417
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

 

[thespeedmaster]

Hi

2 of the BSODs have happened when i was playing League of legends, 1 when League of legends launcher was in the bakground and 1 when League of legends wasnt running at all.
Ive reinstalled League of legends now.

I ran memtest86+ for 10hours a few days ago with no errors.

I ran a CHKDSK /R with no errors reported.

Now i have removed all the ASUS things (except drivers) (misunderstood you last time, sorry)

i havent OC´d anything,and my temps are nice and cool on the whole system.

thnx for you answer

//Andreas

 

[Capt.Jack Sparrow]

Hi

2 of the BSODs have happened when i was playing League of legends, 1 when League of legends launcher was in the bakground and 1 when League of legends wasnt running at all.
Ive reinstalled League of legends now.

I ran memtest86+ for 10hours a few days ago with no errors.

I ran a CHKDSK /R with no errors reported.

Now i have removed all the ASUS things (except drivers) (misunderstood you last time, sorry)

i havent OC´d anything,and my temps are nice and cool on the whole system.

thnx for you answer

//Andreas

Please upload the new Minidumps.

 

[thespeedmaster]

I havent gotten any more BSODs than the ones that i have already uploaded the minidumps of

I haven't gotten a new BSOD since my last post tho, im hopping that they are gone now

//Andreas

 

[Capt.Jack Sparrow]

I havent gotten any more BSODs than the ones that i have already uploaded the minidumps of

I haven't gotten a new BSOD since my last post tho, im hopping that they are gone now

//Andreas

That's good. So if everything is fixed we can mark this thread solved.

 

[thespeedmaster]

Hello im back again, i went about 2weeks with out a BSOD but today it happend again

I was browsing the web with firefox and i had TeamSpeak3 up on the second monitor nothing intensive running, and just when i closed TeamSpeak3 my screen went black and the computer restarted, when i got back in to windows i got a message telling me that windows had shut down unexpectedly and the reason was BSOD

So i guess that there is still something wrong here.

//Andreas

 

[Capt.Jack Sparrow]

Hello im back again, i went about 2weeks with out a BSOD but today it happend again

I was browsing the web with firefox and i had TeamSpeak3 up on the second monitor nothing intensive running, and just when i closed TeamSpeak3 my screen went black and the computer restarted, when i got back in to windows i got a message telling me that windows had shut down unexpectedly and the reason was BSOD

So i guess that there is still something wrong here.

//Andreas

Hello Andreas,

The latest dump is pointing to RTKVHD64.sys i.e. Realtek sound driver I would recommend to reinstall them.

BSOD BUGCHECK SUMMARY

[font=lucida console]
Loading Dump File [C:\Documents and Settings\Shyam\_jcgriff2_\dbug\__Kernel__\082712-10186-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Tue Aug 28 01:38:12.627 2012 (GMT+5)
System Uptime: 1 days 4:51:19.439
BugCheck 19, {21, fffffa8014360000, 1e10, ffc6ffedffc61dfe}
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+1d8778 )
BUGCHECK_STR:  0x19_21
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID:  X64_0x19_21_RTKVHD64+1d8778
Bugcheck code 00000019
Arguments 00000000`00000021 fffffa80`14360000 00000000`00001e10 ffc6ffed`ffc61dfe
BiosVersion = 1504
BiosReleaseDate = 08/01/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3400
CurrentSpeed: 3400
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]

 

[thespeedmaster]

Now i have reinstalled the Audio driver, fingers crossed hope this works

EDIT:
Im thinking about reinstalling my Windows 7 if it BSOD´s again.
Is that a good idéa?

 

[Capt.Jack Sparrow]

Now i have reinstalled the Audio driver, fingers crossed hope this works

EDIT:
Im thinking about reinstalling my Windows 7 if it BSOD´s again.
Is that a good idéa?

Only if you really want to. If it's a software bug it will be resolved by reinstall of Windows but you need to run it vanilla (Nothing installed even drivers let it be default windows) for a week or so.