Hi Guys, Multiple Problems Due to Rootkit!

[ellisuk]

Hi... I recently scanned my PC with AVG to find several Rootkits so had them all removed and Rebooted the PC, when the PC comes back on, My theme is stuck on Windows classic and i am unable to change it, Also, my task bar says my my sound is disabled.. but it works? :S

I was trying to solve the problem of my moniter randomly turning its self off, now i think that is resolved, and this is now my new problem

Any help very Appreciated.

 

[microbillgates]

Press the windows key + r you should see a run box
in run type in services.msc and press OK
Once services is open find "Themes"
Once you find themes right click themes and click properties
You should see startup type Change it to automatic
Also where it says Service status press start

Let me know if that works

 

[ellisuk]

Themes isn't on there mate.

 

[microbillgates]

That's weird because it should be
As you might of guessed themes runs the windows theme

Have you tried changing the theme?

 

[ellisuk]

yeah, none of the other themes are clickable

 

[microbillgates]

What operating system are you running?

 

[bassfisher6522]

Sounds like to me you still have an active rootkit, malware, spyware running on your system. Reboot and get into safemode with networking, while in safemode with netwroking run malwarebytes and Tdsskiller making sure to run full scans. In safemode with networking this will allow you to access the internet and download software you don't have and update definitions on those that you do have.

 

[microbillgates]

Are you sure you can't see themes? I toke a picture for you of where it would be

Ignore Tuneup + Teamviewer services

 

[ellisuk]

Windows 7 ultimate, yeah positive themes isn't there.

 

[microbillgates]

As bassfisher said It's more than likely another rootkit do what he said and let us know if it works

 

[ellisuk]

will AVG and Tdsskiller do the job?

 

[bassfisher6522]

AVG is just an AntiVirus software....and it just looks for virus's. For malware, spyware and adware you need software like Malwarebytes, SuperAnti Spyware, Spybot S&D and MSE offline - it's bootable cd/dvd or flash drive. And run them in safemode doing full scans.

 

[bassfisher6522]

Personally, I would dump AVG and go with MSE....but that's just me.

 

[microbillgates]

Bass I would switch to avast free

 

[ellisuk]

I have MSE aswell do I'll run all 3

 

[Layback Bear]

Don't fool yourself. Your first post stated you had several rootkits. The odds of getting rid of every part of all of them is slim to none. I recommend a Wipe and Clean Install.
Take a read here.
http://www.sevenforums.com/tutorials/197255-windows-7-installation-prepare-pc-sold.html

http://www.sevenforums.com/tutorials/52129-disk-clean-clean-all-diskpart-command.html

 

[marsmimar]

It's possible that you still have malware left on your computer. No anti-malware product will be 100% effective 100% of the time (if there was such a product we'd all be using it.) You might consider using a few more free on-demand scanners to check your system. Some of the recommended products are:

Malwarebytes

Hitman Pro

TDSSKiller

SuperAntiSpyware

Comodo Cleaning Essentials

Windows Defender Offline

Once a computer becomes infected the only sure method to get rid of the malware is a clean install of the operating system and all other programs. Even if every additional scan comes back clean there's always the possibility the malware is so deeply embedded none of the available products can detect it. Follow the manufacturers' instructions for downloading and running the above tools. Don't forget to update each product so it has the latest signatures. And it might not hurt to run the scans in Safe Mode.

 

[DavidE]

I have MSE aswell do I'll run all 3

Are you running more than one real-time Anti-Virus program such as MSE and AVG at the same time?
If you are, that can cause problems.

I agree with Layback Bear and marsmimar that re-install would be best and safest.

 

[ellisuk]

Yeah I ran MSE in safe mode and no luck... I'll reinstall, cheers all

 

[ellisuk]

hi again guys, i cannt clean the disk using the command prompt, it says clean can not be used on the disk containing the curtrent boot ect, how am i suppose to do it?