BSOD when running mpc and/or winamp

[yuganz]

hi guys i got bsod when running mpc and/or winamp, it happened randomly about 1 to 2 hours after i'm running the programs.

my laptop specs are
acer aspire v3-471g i7
Windows 7 Home Premium x64
4 gb ram
nvidia gt 640m

here is my dump files
092312-17581-01.rar

this is my first time ever posting a forum. Any help is greatly appreciated and thank you for you time.

 

[koolkat77]

Welcome

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[koolkat77]

BSOD Analyze:

0: kd> !irp fffffa800540fc60
Irp is active with 4 stacks 3 is current (= 0xfffffa800540fdc0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 ffffffffc000000e
 [COLOR=Red][ 16, 0]   0  2 fffffa800530ca10 00000000 fffff8800f565fac-fffffa8009551bf0    
          Unable to load image \SystemRoot\System32\Drivers\sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR=SeaGreen]sptd.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for [COLOR=SeaGreen]sptd.sys[/COLOR]
 \Driver\pci    nvlddmkm
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8007a81040 00000000 fffff80003086ce0-fffffa800448c160 Success Error Cancel pending
           \Driver\nvlddmkm    nt!IopUnloadSafeCompletion
            Args: 00000000 00000001 00000001 00000000[/COLOR]
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009dd0940    

            Args: 00000000 00000000 00000000 00000000

Uninstall Daemon Tools and the problem should be gone.
Driver Reference Table

Let us know if you have more crashes.

 

[yuganz]

here is my msifo32.nfo

msinfo32.nfo

@koolkat77 thanks for the reply, but i already uninstall daemon tools before the bsod happens.

 

[koolkat77]

So you got the BSoD after uninstalling or before uninstalling?
Okay, check if the driver is still present:
:ar: How to remove sptd.sys from system

 

[yuganz]

So you got the BSoD after uninstalling or before uninstalling?
Okay, check if the driver is still present:
:ar: How to remove sptd.sys from system

i don't remember when the bsod starts, is it before or after i install daemon, but it still happens after i uninstall it.

 

[koolkat77]

Okay
Go to the link from that post and remove sptd.sys from system

 

[yuganz]

i already remove sptd.sys, i hope this works.
thanks for the help i will update if the bsod happen again.

 

[koolkat77]

Sure, let us know.

 

[yuganz]

i got another bsod,
here is my last 3 dump files.
Minidump.zip

and i just notice that before the bsod, the 8th thread of my processor got freezes on 100%.
and it makes everything crashed but i can still open task manager.

do you guys know what can cause this freezes.
thanks.

 

[koolkat77]

0: kd> !irp fffffa800444a600
Irp is active with 4 stacks 3 is current (= 0xfffffa800444a760)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 ffffffffc000000e
[COLOR="Red"] [ 16, 0]   0  2 fffffa80052f3a10 00000000 fffff8800f626f8c-fffffa80095ce150    
	       \Driver\pci	nvlddmkm
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8007c13480 00000000 fffff80003071ce0-fffffa800a475690 Success Error Cancel pending
	       \Driver\nvlddmkm	nt!IopUnloadSafeCompletion[/COLOR]
			Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a014010    

			Args: 00000000 00000000 00000000 00000000

Update your NVIDIA Drivers if you haven't already.

1. Download and install Driver Sweeper:
   :ar: |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Select option 2 for NVIDIA.
   :ar: Drivers - Download NVIDIA Drivers
3. Boot into Safe Mode from Advanced Boot Options:
   :ar: http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all components of your NVIDIA drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.
   (Requires Java)

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80052f3a10, fffff80000b9c3d8, fffffa800444a600}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[COLOR="red"] pci.sys[/COLOR]

Followup: MachineOwner
---------

 

[yuganz]

thanks for the reply,
i already installed new driver with driver fusion.
and now just wait for the good news.

do you know what might caused the core freezes, just like in my earlier post?

 

[koolkat77]

That dump pointed towards the nvidia driver. So update it and let me know if problems persist.
Whats the age of your computer and is it under its warranty?

 

[yuganz]

i bought it about 3 months ago, it is under warranty for 2 years.

 

[koolkat77]

Good.

Let us know if the BSoD problems persist.

 

[yuganz]

@koolkat 77 i'm sorry for posting on another thread about my problem. cause they seem have the same problem with me, i'm just not patient enough to solve my problem.
and thanks a lot for your effort to solve my BSoD problem, i've just take my laptop to the acer service center to repair it.

and once again i'm sorry.