BSOD lots of time, Fixed my laptop twice already.

[zzero000]

Hi, I dont know why it always happened. I just received my fixed laptop early today.
My System is Win7 Ultimate x64.
They said they have changed two new harddrives for my laptop.
But BSOD still pops out for three time, while I am playing game or watching videos.
Also i canot even install Starcraft properly.
Here are the pictures. Wish someone could help, thanks a lot
View attachment 233478

View attachment 233479

View attachment 233480

 

[koolkat77]

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[zzero000]

View attachment 233554
sorry i am first time here

 

[koolkat77]

Can you tell me if your laptop is under its warranty? I need to know that before I post my suggestions.

Software concerns:

Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public

Please uninstall the norton pc checkup tool.

Start Menu\Programs\搜狗拼音输入法    Public:Start Menu\Programs\搜狗拼音输入法    Public
Start Menu\Programs\360安全中心\360驱动大师    Public:Start Menu\Programs\360安全中心\360驱动大师    Public

What does this program do? Is it a game? I'm not familiar with it..so just asking.

• I see no antivirus installed. What antivirus program are you using?

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

 

[zzero000]

Can you tell me if your laptop is under its warranty? I need to know that before I post my suggestions.

Software concerns:

Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public

Please uninstall the norton pc checkup tool.

Start Menu\Programs\搜狗拼音输入法    Public:Start Menu\Programs\搜狗拼音输入法    Public
Start Menu\Programs\360安全中心\360驱动大师    Public:Start Menu\Programs\360安全中心\360驱动大师    Public

What does this program do? Is it a game? I'm not familiar with it..so just asking.

• I see no antivirus installed. What antivirus program are you using?

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

Ok, will do that, and yes it still under warranty
the two below one is chinese input system, another is some sort of system moniter and firewall.
i didnt install any anti virus software yet.

 

[koolkat77]

Okay, can you uninstall them for the time being?
You can put them back if we know they aren't contributing in the BSoDs.

 

[zzero000]

Ok, will do so. thanks for the help
I will let you know if there is any more Bluescreems

 

[koolkat77]

Thanks.

Let me know if you're having any BSoDs after uninstalling them.

Run the system file checker to repair any damaged files within windows:
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Then run disk check:
:ar: http://www.sevenforums.com/tutorials/433-disk-check.html

Upload the dumps if you get any in my absence. I will take a look at them when I'm here next.

 

[koolkat77]

Hi.. did you get BSoDs after your last post?

 

[zzero000]

Yes,I still have BSoDs, dell has changed a new motherboard, videocard, and harddisk. But still it doesnot work.
Here is pictures and log when i use my cmd scannow.
View attachment 244153

View attachment 244154

I have try to upload the CBS log file, but it is too big that exceed post requirment.

 

[zzero000]

Hi.. did you get BSoDs after your last post?

yes, it still happen. Even with the factories programs.

 

[koolkat77]

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
​

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
​

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
​

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

:info: Errors are sometimes found after 8 passes.
:tip: Do this test overnight, before going to bed.