Solved Windows Update - Could not search for new updates 0x800B0100

[pvoveris]

I have read lots of threads by people with the same problems, and sadly I need the same sort of fix. I have run the fix-it tool and the System Readiness fix to no avail. Examining the files listed in the checksur.log reveals they are empty, with binary zeros.

I have attached my checksur.log file for your viewing pleasure.

Many thanks in advance for any help rendered.

Peter

 

[Kaktussoft]

did you run this fixit?
Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

 

[Kaktussoft]

In the Services management console window, ensure that the status of the following services is Started.

• Automatic Updates
• Background Intelligent Transfer Service
• Cryptographic Services
• Remote Procedure Call
• System Restore Service

 

[NoelDP]

You have some major errors in the CheckSUR log.... I have a feeling I know what the root of the problem is, and an MGADiag report will confirm it...

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

 

[pvoveris]

did you run this fixit?
Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

Yes, these were run multiple times.

 

[pvoveris]

In the Services management console window, ensure that the status of the following services is Started.

• Automatic Updates
• Background Intelligent Transfer Service
• Cryptographic Services
• Remote Procedure Call
• System Restore Service

Most report they are started, except for Windows Backup, and that is set to Manual.

 

[pvoveris]

You have some major errors in the CheckSUR log.... I have a feeling I know what the root of the problem is, and an MGADiag report will confirm it...

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please
Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell

Here is the info from the tool.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-CGPW8-D3JVB-H3PPW
Windows Product Key Hash: R8R12Npgj8B8GZlDfxyr3kkx+SY=
Windows Product ID: 00426-074-1197296-85618
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {93A4C759-6F08-4D33-BAF1-424CDECFB7CD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120330-1504
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{93A4C759-6F08-4D33-BAF1-424CDECFB7CD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-H3PPW</PKey><PID>00426-074-1197296-85618</PID><PIDType>5</PIDType><SID>S-1-5-21-283008568-3834745037-2458800263</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0902</Version><SMBIOSVersion major="2" minor="6"/><Date>20110919000000.000000+000</Date></BIOS><HWID>57BF3C07018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>537FA6F57E3570C</Val><Hash>J8tappXsRtxL628FCq5Mpwq/kMg=</Hash><Pid>81605-902-9058875-65592</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-074-119729-01-2057-7601.0000-1982011
Installation ID: 008851145252970436655846332741986506823862946991105112
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: H3PPW
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 08/10/2012 06:18:51

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:6:2012 00:02
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAIAAQABAAIAAQACAAAABAABAAEAln06WHcWis0aXYCskAVEQWoYNOTLenii7BFcv/RYLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
SSDT AMICPU PROC

System was built by myself, and has a full retail edition of Windows 7 Ultimate. Just for a bit more background, I moved from the UK to the US, this PC was shutdown on May 28th, and shipped to the US, finally arrived here on Oct 5th. When I shut it down, it was working fine, when I started it back up here, got this update error.

 

[NoelDP]

Hmmm - what I was expecting to see isn't there.
Many the errors in your report are for localised far-east language files (I was expecting to see that perhaps Vistalizator had been installed, despite Ultimate not needing it)
There are
CSI Manifest All Zeros Total count: 14
CBS MUM Corrupt Total count: 24
CBS Catalog Corrupt Total count: 24
This shouldn't be too difficult to fix, with luck and a following wind - and a version of Ultimate handy

I'll ping our resident expert and see if he can help out - I don't have an Ultimate to hand - and certainly not with far-east languages installed!

 

[tom982]

Hello pvoveris and welcome to the forums

I'll ping our resident expert and see if he can help out - I don't have an Ultimate to hand - and certainly not with far-east languages installed!

Me... expert!? I wish This was a right pain to source as the Windows Update Agent 7.6.7600.256 (the version you're missing files from) doesn't have a full installer, but I've got them now.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
   
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please let me know

Tom

 

[NoelDP]

Hey, you're the expert by right of being the only one who actually knows what they're doing! - I just fumble along
(...and I think there's only the two of us who dare to go where angels fear to tread....)

 

[tom982]

You're almost there, I'm the only one who gives the illusion of knowing what I'm doing! We need a WU Team badge For the terrible two.

 

[NoelDP]

Speak to The Man about it
(now - what colour badge?....)

 

[tom982]

Speak to The Man about it
(now - what colour badge?....)

Reckon there's enough of us to make it worthwhile? Most of the colours are already taken Take your pick:

kColors - Random Color Generator

The main ones I've seen that are still free are burgundy (might be too similar to admin), dark green, brown and black.

 

[pvoveris]

Hello pvoveris and welcome to the forums

I'll ping our resident expert and see if he can help out - I don't have an Ultimate to hand - and certainly not with far-east languages installed!

Me... expert!? I wish This was a right pain to source as the Windows Update Agent 7.6.7600.256 (the version you're missing files from) doesn't have a full installer, but I've got them now.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please let me know

Tom

Mucho thanks for this, it resolved all the errors in the checksur.log! I was able to run windows update and it detected a new version of windows update and said that it was going to close and restart, but it did not restart on its own. I had to leave for work at that point so will see what is next when I get home. But at least it didn't give me that blasted 800B0100 error.

I still can't understand how this happened. These files have a date of 6/2/2012, so that means they were downloaded as soon as I turned my PC on here, so how on earth did they get corrupted like that?

Also, I wonder why none of the fix programs just simply go out and retrieve new copies of these corrupted files instead of just putting in the log "repair files unavailable"?

I need to remove those additional languages, as I don't need them anymore. Only had them so I could run localized versions of some MMO's.

Once again, many many thanks for this, will let you know if anything else goes wrong. I also have another PC that I moved as well, but haven't set it up as yet, so wonder if it will have the same issue. Was there something odd about this update to Windows Update that could have caused it by the machines being offline for so long?

Peter

 

[tom982]

Hi Peter,

No worries, I'm glad that the problem has been resolved - well, most of it anyway. Let me know how the restart goes.

I'm not sure what caused this corruption, but it could be a sign of a faulty hard disk. It might be worth running a chkdsk command:

http://www.sevenforums.com/tutorials/433-disk-check.html

I guess it isn't a large enough problem for MS to spend the resources developing something like that, and I'd have nothing to do!

Your other PC should be fine, problems like these aren't specific to certain updates. They can happen at any time and to any file. There are far too many 800B0100 (and 800B090) errors out there for it to be coincidence though, there has to be something wrong in the updating process. As I said, there shouldn't be any errors, but you know where to find me and Noel if there are

Tom

 

[NoelDP]

Each update for Windows 7 SP1 currently (probably) contains at least 4 versions of each file, to be able to cope with variations in the OS.
To create a universal fixit would take a 12GB download

You can uninstall all excess laguages from the Installed Updates interface.

 

[pvoveris]

Hi Noel and Tom,

Well, no joy still. Now I am unable to start the Windows Update Service, I get an error 193:0xc1, the event log states that Windows Update is not a valid win32 application.

How much worse can a simple installation of the windows update agent be?

Looking at the Windows update log, it looks like part of the update failed after I was finally able to clear up the errors in the checksur.log.

This is what happened after running windows update after loading the files you gave me and running the SUR tool.

2012-10-08 07:58:01:951 123796 17368 Setup Installing setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2012-10-08 07:58:03:346 123796 17368 Setup Install of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" succeeded
2012-10-08 07:58:03:346 123796 17368 Setup Installing setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256"
2012-10-08 07:58:03:566 123796 17368 Setup Install of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.256" succeeded
2012-10-08 07:58:03:566 123796 17368 Setup Installing setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256"
2012-10-08 07:58:04:946 123796 17368 Setup WARNING: CBS installation failed, error = 0x800F0806
2012-10-08 07:58:04:946 123796 17368 Setup WARNING: Install of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256" failed, error = 0x8024D00E
2012-10-08 07:58:04:946 123796 17368 Setup FATAL: Failed to install package, error = 0x8024D00E
2012-10-08 07:58:04:946 123796 17368 Setup WARNING: Installing applicable setup packages failed, error = 0x8024D00E
2012-10-08 07:58:05:036 123796 17368 Setup Reboot is required. Diagnostic: <0|0>
2012-10-08 07:58:35:086 123796 17368 Setup FATAL: Failed to restart the WU service, err = 0x8007041D
2012-10-08 07:58:35:086 123796 17368 Setup WuSetup has finished. Exit code is 0x0000041D

That seems to have hosed windows update and I cannot start it anymore. I did run the sfc /scannow and it found a bunch of files that it said failed to hash. Oddly enough it seems to be all the files that were part of the original problem.

for example, there are more.
2012-10-08 19:47:31, Info CSI 00000226 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.256_en-us_3cc1888413d899be\wucltux.dll.mui do not match actual file [l:30{15}]"wucltux.dll.mui" :
2012-10-08 19:47:31, Info CSI 00000228 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.256_th-th_c6e7ac604d4b5d01\wucltux.dll.mui do not match actual file [l:30{15}]"wucltux.dll.mui" :
2012-10-08 19:47:31, Info CSI 0000022a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.256_zh-cn_9c47f2f1fafa73d0\wucltux.dll.mui do not match actual file [l:30{15}]"wucltux.dll.mui" :
2012-10-08 19:47:31, Info CSI 0000022c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.256_zh-tw_a0443047f86b5040\wucltux.dll.mui do not match actual file [l:30{15}]"wucltux.dll.mui" :
2012-10-08 19:47:33, Info CSI 0000022e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-w..client-ui.resources_31bf3856ad364e35_7.6.7600.256_zh-tw_a0443047f86b5040\wucltux.dll.mui do not match actual file [l:30{15}]"wucltux.dll.mui" :

Also, I can no longer run the SUR program, it fails with a server execution failure.
Windows update could not be installed because of error 2148007941 "Server execution failed" (Command line: ""C:\Windows\SysWOW64\wusa.exe" "D:\User Documents\Peter Voveris\Downloads\Windows6.1-KB947821-v24-x64.msu" ")

 

[pvoveris]

My goodness, I hope I haven't scared you both off with my current situation?

I had an idea that may work to resolve these issues. It seems to be related to the update programs and the languages I have installed, I have a laptop with Ultimate x64 as well, could I install the other languages on it, then copy all the necessary windows update files from the laptop to the pc, or will that cause more problems?

Cheers,
Peter

 

[NoelDP]

It's been 'one of those days' today!

How many languages do your have installed on this machine?/
I do know that it does tend to complain if there's more than (I think) 10 MUI languages installed - how many do you have?

 

[pvoveris]

only 3, chinese simplified, chinese traditional and thai.