Random crashes during normal 2D operation, dumps included, help please

[j4ck100]

Hi All,

Basically I am getting this super annoying problem that only started to occur recently , possibly related to updates but I'm not sure.

What happens is that say I'm playing music or watching a video (not necessary , just example) the PC will sort of stutter / freeze and loop the sound into a glitch kind of noise for a few seconds, this might happen a couple times over a 5 second period , and then stop, It might happen again 20 minutes later or whatever. There's loads on the net about it from other people but no definitive answer. I have re-installed graphics drivers and tried a few different versions etc. The other day the PC actually crashed, no BSOD just rebooted with no warning at all and I think I got some crash dumps if anyone can analyse them.

Any help majorly appreciated .

Thanks

Dumps here :

https://dl.dropbox.com/u/897274/WER4...21021-0411.dmp
https://dl.dropbox.com/u/897274/WER8...21021-1641.dmp
https://dl.dropbox.com/u/897274/WER9...21021-0332.dmp
https://dl.dropbox.com/u/897274/WER3...21021-0359.dmp
https://dl.dropbox.com/u/897274/WER6...21021-1641.dmp
https://dl.dropbox.com/u/897274/WER7...21021-1639.dmp
https://dl.dropbox.com/u/897274/WERD...21021-0359.dmp

 

[Arc]

Welcome aboard.

We need something more than dump files only. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Upload it here: http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[j4ck100]

It never bsod's though

Just this intermittent freezing and a reboot . I've run prime 95 for a good few hours with no problems indicating its not processor / ram problem.

Thanks again

 

[Arc]

Then what about the .dmp files you uploaded in dropbox? Those are showing 404 for me

 

[j4ck100]

Then what about the .dmp files you uploaded in dropbox? Those are showing 404 for me

Oh maybe I missed the blue screen bit ! Will the files you need still be on the system or I need to wait for the next one ?

Thanks

Jack

 

[x BlueRobot]

The dump files will be found within these directories:

Mini-Dump - %SystemRoot%\Minidump

Kernel Dump - %SystemRoot%\MEMORY.DMP

You need to substitute the %SystemRoot% for the partition in which Windows is installed upon; for example, usually the file location is C:\Windows\Minidump or C:\Windows\MEMORY.DMP

If you use the SF Diagnostic Tool in the link provided by Arc then it should automatically get all the needed files, if you use the "Grab All" button.

 

[j4ck100]

Hasn't crashed in a few days but still getting the glitching / freezing thing. Hate intermittent problems !

 

[x BlueRobot]

Upload your .NFO file:

Start rb: > Type: msinfo32 > File, Save

Then attach the file in your next post, using this tutorial to help you:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[j4ck100]

dump

dump

dump

dump

dump

dump

dump

sysdata.xml

metadata

Right those links should work now, let me know The dump files are all from the same night, not sure why there are so many...

Zip file from the seven tool uploaded as well

thanks

Jack

 

[x BlueRobot]

[COLOR="red"]BugCheck 117[/COLOR], {88633008, 959226d2, 0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR="Red"]nvlddmkm.sys[/COLOR] ( nvlddmkm+1086d2 )

Usual causes:  Video driver/sub-system

Uninstall DAEMON Tools Lite:

Start Menu\Programs\DAEMON Tools Lite

This program is well-known to cause BSODs in Windows 7, and therefore should be removed.

Having many programs at startup can cause conflicts between drivers, and will also give you a slower boot time, usually only your real-time protection anti-virus program is needed to be enabled at startup:

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

NVIDIA GeForce GTX 480:

c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.1033, 8.92 MB (9,356,136 bytes), [COLOR="red"]31/10/2012 22:59[/COLOR])

Install the latest Beta Nvidia drivers and post back your results of the driver update.

• Nvidia Driver Download

Change the parameters which match your graphics card and operating system

 

[j4ck100]

Uninstalled daemon tools lite and cleared up startup programs to essentials.

Just doing clean install for the nVidia latest drivers (beta) , what did you want me to post after they are done ?

Thanks for your help - much appreciated

 

[x BlueRobot]

Just leave the thread open and just wait to see what happens; upload any other BSODs if they occur, hopefully they won't

 

[j4ck100]

[COLOR="red"]BugCheck 117[/COLOR], {88633008, 959226d2, 0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR="Red"]nvlddmkm.sys[/COLOR] ( nvlddmkm+1086d2 )

Usual causes:  Video driver/sub-system

WhoCrashed says that it's dxgkrnl.sys causing the problem ?

On Sun 21/10/2012 02:59:15 GMT your computer crashed
crash dump file: C:\Windows\Minidump\WD-20121021-0359.dmp
uptime: 00:12:53
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x81A5E)
Bugcheck code: 0x117 (0xFFFFFFFF867C6008, 0xFFFFFFFF99F0F6D2, 0x0, 0x0)
Error: VIDEO_TDR_TIMEOUT_DETECTED
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that the display driver failed to respond in a timely fashion.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

 

[x BlueRobot]

DirectX rarely is the true cause of BSODs with Windows 7, the key thing to remember is that, dumps do not always tend to point to the true cause of the crash. A common example is with the Windows Kernel being blamed.

If a third-party driver is blamed then it is usually always correct

 

[j4ck100]

thanks for your continued help through this , really appreciated

 

[j4ck100]

Thought it was all good but it's still looping/ buzzing sound and mouse freezing for a second or so Hasn't crashed yet...

 

[x BlueRobot]

Run a full scan with avast and also use Malwarebytes:

• Malwarebytes : Free anti-malware download

:info: Remember to install the free version of Malwarebytes not the free trail; untick the free trail box during installation.

Hard Drive:

• http://www.sevenforums.com/tutorials/433-disk-check.html
• CrystalDiskInfo - Software - Crystal Dew World
• SeaTools for Windows | Seagate

Post a screenshot of the Crystal Disk Info summary:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Scan for corrupted or missing Windows files with:

• http://www.sevenforums.com/tutorials/139810-sfc-scannow-run-command-prompt-boot.html

Good to know, that at least a BSOD hasn't occurred

 

[j4ck100]

Well I don't know what did it but one of those suggestions seems to have done the trick *touch wood*

 

[x BlueRobot]

Which one was it? It's good to know everything seems to be running stable

 

[j4ck100]

Just when you think it's all gone......


Think I will do a clean install when I have the chance, this is getting tiresome!