Solved 3b win32k BSOD from hardware upgrades

[Britton30]

They won't send a new one, the warranty says it will be rebuilt. I got my same board back from them 3 times.

Yeah 38C is fine for a light load. Good idea to add a fan too, and I would recommend you install it as an intake, pump more cool air in.

 

[Tezzick]

Ah makes sense.

Intake from the top? Don't think it will matter with the whole "heat rises" thing? I can't really install a front fan, maybe a side fan, actually. Side would probably be better for intake I think. Only thing is I'd have to put it somewhere else, because right now that side of the case is right against the side of my couch. (I have it in between two couches, but the other couch is pulled out so I have room to put it on its side.)

 

[Britton30]

My theory is to blow cool air in and push hot air out rather than hoping the case has enough holes so exhaust fans will pull in cool air. I have mine set up with a top intake which blows directly on the CPU cooler and the rear exhaust is pulling hot air right out.

I was going to suggest a side fan too, say, a large 200MM or so. It would bring cooler air right into the GPU and CPU and create positive pressure to help keep dust out better. You should keep at least a 4", 100MM clearance all around the case.

 

[Tezzick]

Alrighty I can see the usefullness to that.
I was actually just looking at a Newegg TV video on 200mm fan, and looks to be the most useful fan (and easiest) to put onto my case.
I could, theoretically, just take off the side cover, drill a bunch of holes in some kind of "grill" fashion, then install a 200mm. I think I'll have to check this out...
Thanks for the tips man!

 

[Tezzick]

Alright, over 24 hours, and then right as I'm watching an episode, right before bed, I get another system_service_exception 3b. Minidump provided. If its the video card drivers, could you tell me how exactly I should install them? It seems no matter what way I install them, they always get messed up...
Thanks
View attachment 244893

 

[koolkat77]

Nothing specific. Bcc 3B again.
It just crashed on object dock,

PROCESS_NAME:  ObjectDock.exe

 

[Britton30]

Have you used Driver Sweeper to first remove all the old drivers? Get the newest one and save to your desktop first, unzip it to its own folder.

Run Driver Sweeper, then go to Device manager, Display adapter, it should have a yellow triangle on it. Right click, choose Update or Install driver, Browse My Computer. Point to the folder where you have the driver and OK.

This should install only the driver without the CCC which causes problems.

Link in my sig is a direct Driver Sweeper download form SF.

MS offers a Hotfix which may help.
http://support.microsoft.com/kb/2584454

 

[Tezzick]

Alright, I haven't used Driver Sweeper, but I used the program that replaced it once. It didn't delete everything as you had to pay to get all the features so I didn't bother using again. I'll try that after I install the hotfix. I see it lists a few of the sys files that were listed before with these crashes.

Also just got a memory_management BCCode 1a:
View attachment 244957

 

[koolkat77]

Were the RAM adjustments/issues sorted?
The dump files are useless until RAM gets fixed. Damaged RAM causes crashes everywhere.

 

[Tezzick]

Were the RAM adjustments/issues sorted?
The dump files are useless until RAM gets fixed. Damaged RAM causes crashes everywhere.

I thought they were, had no crashes for over 24 hours, but just got that 3b crash late last night and one more just now. I've tried contacting Gigabyte, but they apparently don't have customer support on weekends, so I have to wait until tomorrow.

Right now I'm installing the hotfix and some other windows updates.

Actually, I'll see if G.Skill can help me. Maybe they have customer support on weekends.

EDIT: Well, as usual, I have spoke too soon. What was that? 5 minutes? Another 3b. Would it be useful looking at its minidump now that I've changed a bunch of things for the memory and it might be fixed?
Whoops I'll put this in my newest post..

 

[Tezzick]

Alright, so it looks like the G.Skill forums are very helpful, and I changed a bunch of BIOS settings according to this thread: AMD CPU + G.Skill DDR3-1600 - GSKILL TECH FORUM
I had to change the CPU-NB frequency from 2000mhz to 2400mhz, HT Link Frequency from 2000mhz to 2400mhz, and gave the CPU-NB a voltage boost of .10V (1.10V to 1.20V). The system has booted up just fine, and hopefully it will stay that way, and I'll have no more issues.

EDIT: Well, as usual, I have spoke too soon. What was that? 5 minutes? Another 3b. Would it be useful looking at its minidump now that I've changed a bunch of things for the memory and it might be fixed?

 

[Tezzick]

Can someone help me?
Still getting crashes.
BCCode 7e: View attachment 245130

 

[koolkat77]

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

What makes it look like we're not trying to help?

Borrow RAM for a while, from a friend or neighbour and see how it works with your computer.

 

[Tezzick]

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

What makes it look like we're not trying to help?

Borrow RAM for a while, from a friend or neighbour and see how it works with your computer.

Okay thanks I'll see if I can find some other RAM.
I had assumed that you guys thought the problem was solved, hence no reply for awhile. My mistake for assuming, and thanks for the continued help.

I am running Driver Verifier right now, have been for the last 9 hours and no crashes so far. Going to keep it on for the next 15 and see if there are any crashes.

Thanks again Koolkat, apologies for the assumptions.

 

[Tezzick]

No crashes in 4 days. I think I have solved the problem. For anyone with Phenom II CPU and ram greater than 1333mhz, read on. You will need to set everything up as listed in the thread I linked in the first post on this page. Be sure to set both memory banks as 160ns (mine was defaulted to 60 and 160ns, that's why my second slots wouldn't boot). You will then need to switch from unganged to ganged, only if you're using one bank of memory. If you're using all 4 slots, you will need to have it set as unganged for best performance. Setting it to ganged is the final step I did to get complete stability.
Hope this helps someone.