BSOD after login - all accounts 0x00000051

[stirfryguy]

Hi,

I've tried to find a solution but gave in and created an account. I'm a Mac guy so forgive me.

Back when I was a windows guy, I was the neighborhood cleaner. My neighbor gave me his dell that is BSOD.

The BSOD happens right after logging in; sometimes it will load the desktop but then automatically restart whereas other times it'l just restart and not load the desktop. This happens on all admin accounts; existing, new and super admin.

Safe mode works fine on all accounts without crashing.

Logs attached.

Thanks for the help.

 

[koolkat77]

Hi.

The msinfo file is corrupted:

Please upload your msinfo32.nfo file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Save
-> Save as msinfo32.nfo and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .nfo file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Please upload your msinfo32.txt file.

To get this:

-> Start Menu
-> Type msinfo32 into the Search programs and files box
-> When it opens, go to File, Export
-> Save as msinfo32.txt and save in a place you will remember
-> Let it finish the process of gathering and saving the system info
-> Right click the .txt file, click send to compressed (zipped) folder
-> Upload the .zip file here.

Perform a clean boot:

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Perform a System File Check:

• Click on the start rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

What antivirus is on the computer?

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
​

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes - Free
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Post back results.

 

[stirfryguy]

Thanks for the help. After pulling the msinfo32, everything says can't collect information and SFC /scannow results in

windows resource protection could not start the repair service

 

[koolkat77]

OK. Were the steps above performed?

 

[koolkat77]

Sorry but I think your neighbor should do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Since everything is fine in Safe mode, it should be a software problem.

Can you tell me what antivirus is being used? Any "Registry cleaners" or "Tweaking/Optimizers" are used on the PC?

 

[stirfryguy]

Sorry but I think your neighbor should do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Since everything is fine in Safe mode, it should be a software problem.

Can you tell me what antivirus is being used? Any "Registry cleaners" or "Tweaking/Optimizers" are used on the PC?

I've tried to do a clean install, but since it's a Dell it never came with the W7 recovery discs, and if I build one from the "create system repair disc" option, it doesn't have all the necessary files. winload.exe is always missing.

edit: sorry, if I had checked your link first I would have found what I needed.

He was using both windows security essentials (I gave him from last time) and McAfee. No registry cleaners or tweakers being used.

 

[koolkat77]

McAfee is a very frequent cause of BSOD-s.

Multiple antivirus programs is never a good idea.

Did you check the clean install tutorial?

Go through these threads as well:

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
  • McAfee Removal Tool - McAfee Uninstaller
  • Repair Tool of the Week: McAfee Product Removal Tool - Technibble
    [*]https://community.mcafee.com/message/223385

EDIT:
All I get is "Cant collect information"

 

[stirfryguy]

McAfee is a very frequent cause of BSOD-s.

Multiple antivirus programs is never a good idea.

Did you check the clean install tutorial?

Go through these threads as well:

• How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)
  • McAfee Removal Tool - McAfee Uninstaller
  • Repair Tool of the Week: McAfee Product Removal Tool - Technibble
    [*]https://community.mcafee.com/message/223385

I'm downloading the iso now and will be doing a clean install once I finish the download. I un-installed McAfee when I first got the computer since I thought that was causing a conflict using the tools above. I'll report back once the image is done and I do a clean install.

Thanks for your help koolkat

 

[koolkat77]

You're welcome.

Look forward to a update.