Solved BSOD when left kaspersky scanning the whole computer, error 0x0000000a

DuoMaxim

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As the title above i was scanning my computer using kaspersky. I left it for awhile and came back to check I got this BSOD. What is exactly happen. Is it the kaspersky making it BSOD?. I have attached every file that you guys need as I'm follow the forum instruction on how to post the BSOD thread. I'm totally new in here :) hope you guys can help me thanks. . . Bug check string is IRQL_NOT_LESS_OR_EQUAL
 
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Hello DuoMaxim.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

[COLOR=Red]BugCheck A[/COLOR], {28, 2, 0, fffff80002cd90f0}

Probably caused by : memory_corruption ( nt!MiFindNodeOrParent+0 )

Followup: MachineOwner
---------
According to Carrona.org, STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUALhttp://www.carrona.org/bsodindx.html#top
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

A deeper search in your crash dump reveals it:
Code:
fffff880`0b43f248  fffff880`052170f5[COLOR=Red]Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys[/COLOR]
 klif+0x170f5
fffff880`0b43f250  00000000`00000003
fffff880`0b43f258  00000000`00000000
fffff880`0b43f260  00000000`00000000
fffff880`0b43f268  fffff880`05215eba [COLOR=Red]klif+0x15eba[/COLOR]
Description here: http://www.carrona.org/drivers/driver.php?id=klif.sys

We have seen a lot of BSOD crashes caused by klif.sys. It is a very common BSOD causer.
My suggestion to you is to uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one. If you want to do further and deeper scans, you may use these standalone tools:

Let us know the situation after making those changes.
 

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Hello Duomaxim mate also check your version of Kaspersky > click on Support and the version should ned with (e) se my pic. If not update and reboot it should go straight to it.

See pic for that Arc is the expert here though with the crashes:)
 

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Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
thanks Arc i will uninstall it and try to use Microsoft Esentials. . .I will update you guys. . .

ICit2lol my kaspersky shows the same as in the picture. . .
 

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Hi, I've been using Microsoft Essentials and running full scan on my computer, so far nothing happen. . .I will try a few days more to see if the problem persist. Anyway does my kaspersky can't be use anymore? because i just buy it, feels wasted if not using it. . .thanks for the help again.
 

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Hi, I've been using Microsoft Essentials and running full scan on my computer, so far nothing happen. . .I will try a few days more to see if the problem persist. Anyway does my kaspersky can't be use anymore? because i just buy it, feels wasted if not using it. . .thanks for the help again.
Personally I think if you are not going to persist with the Kaspersky ditch it and in my mind MSE is not in the same league as Kaspersky never has been and never will be.

Running it with Kaspersky on board is pointless but the choice is yours my friend.
 

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One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
As kaspersky is causing crashes in your computer, it is better you keep away of it.

Almost all the antivirus programs cause crashes other than MSE. About security, it gives the topmost security to the user, for sure. Most of us long time SF members depend on it, and never we faced any virus issues.

Final decision is your .......

Without Kaspersky and with MSE, if there is any further crashes, let us know.
 

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I am no expert and I don't pretend to know the whole works and dice but I think that most members in here would agree that it is bad practice at best and foolhardy at worst to run two full on / fully featured security applications at the same time .

As for Kaspersky I have been using the security suite for the last four years and have said it more times than I care to remember that Kaspersky does not like being used with any other AV except the usual on call scanners.
The machine is best cleared of all AV's first Kaspersky installed and then when fully operational one can add in Malwarebytes, SAS, ADWCleaner for casual detection etc etc.

Duomaxim my friend as I said a while ago if you don't do this as I have just explained then you may as well leave the Kaspersky. That is a shame because it is one of the better security applications around and you will have done your dough.

I don't agree with Arc in that it is the Kaspersky causing the crashes more that it is the conflicts with other security softwares that is causing your problems.
Personally I do not think MSE is that good and that any security is far from foolproof in any case - a lot of the responsibility for malware related problems rests with the user and that users habits.

Having said that if you do carry on with Kaspersky I can provide you with a very good configuration set up for it so please PM me if you feel so inclined.


John
 

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Internet Speed
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Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
I don't agree with Arc in that it is the Kaspersky causing the crashes

John, if you look at the analysis, klif.sys (a Kaspersky-related file) is identified as being the possible cause, so in this case I would agree with Arc.

Have a decent search through the BSOD posts, and you will see lots of BSODs related to klif.sys. Other anti-malware software, for example Avast and Norton, have their issues on a regular basis too.

Regards,
Golden
 

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Logitech MK260r
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Logitech MK260r
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PMPL Broadband
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Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I don't agree with Arc in that it is the Kaspersky causing the crashes

John, if you look at the analysis, klif.sys (a Kaspersky-related file) is identified as being the possible cause, so in this case I would agree with Arc.

Have a decent search through the BSOD posts, and you will see lots of BSODs related to klif.sys. Other anti-malware software, for example Avast and Norton, have their issues on a regular basis too.

Regards,
Golden
Ok Colin then I stand corrected and my apologies to Arc if I sounded a little testy I meant no offence I was a tad hasty in posting what I did instead of researching that ref:o
 

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Desk 1& 2NVidia GTX 650 & Laptops on board Intel
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Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
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Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
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1920x1080 D1 & D2 & Laptop 1
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Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
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Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Hi guys first of all i want to say thanks to Arc that found the problem. ICit2lol i did some research about klif.sys it is a kaspersky related file and Arc manage to detect the culprit behind it and i did trust and use kaspersky for 3 years, never doubt it. But now it's the one making my machine crash make me disappoint a bit. I will update you guys if any crash happen. Thanks guys.
 

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Hi guys first of all i want to say thanks to Arc that found the problem. ICit2lol i did some research about klif.sys it is a kaspersky related file and Arc manage to detect the culprit behind it and i did trust and use kaspersky for 3 years, never doubt it. But now it's the one making my machine crash make me disappoint a bit. I will update you guys if any crash happen. Thanks guys.
Hum just as a matter of curiosity what version of KIS are you using? Mine is this.
 

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Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
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Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
mine is kaspersky 2013 same as your picture. . .
 

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John, my respected friend, please dont take me otherwise, but I have to say it. With the issues, our personal bias dont work. I was a great fan of TuneUp Utilities over years. Later I realized some issues are being caused by it, which are beyond repair in normal course. In my system I still have this program installed, coz I also learned how to use it safely. I also learned how to repair the damages made by a program like TuneUp; two of my earliest tutorials are based on that very experience. But when the issues come, my first suggestion goes as to uninstall TuneUp utilities.

Similarly, there are some great antivirus programs. But, all of them contribute to system crashes, now every now and then. Pick up some random threads, every third one is caused by any of those antivirus programs. Irrespective of product version and everything. Even, some of the producers confessed it in their KB articles that their program is causing BSODS, and their public relations reps talked us in the threads. I personally pointed some of their posts out to our forum administrator, too; and he supported my method to remove the problematic antivirus.

You know, people trust on internet based reports, like those published in places like CNET. Based on those they choose their programs. And they are not very ready to accept that the well rated program may cause any crash. Even when I/We are supplying evidences form their crash dumps .... the record that the machine recorded itself. In such a situation if a highly valued, honored and trusted member like yourself also contradict the dump data outcomes, the job becomes even more harder.

Our accountability is to the issue only, not to anything else. Not to any big software or hardware producer. We point out only the facts those are based on evidences, and nothing else. In troubleshooting, if fact contradicts with hypothesis, the fact will take the upper hand, not any hypothesis of faith.

Then what is the difference between those program rating publishers and us? They run on advertisement money, everywhere there are advertisements, even their downloads also sometimes come bundled with adware. Whereas in SevenForums, we the logged on people dont see any advertisement, only issues those we see. It is our administration policy, that made this site the best one in technological support world. Here we people deal with the issues, and post the solutions based on out collective knowledge and experience. As a regular poster of "more help requested" thread, you know where we chat, on what, and where we contradict on opinions. A thread is not the best place to do it.

Anyway, you are a senior person, I respect you sky high. If somehow I sound rude, please forgive me. It's not an intention, and it's a request.
 

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Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
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Gigabyte Technology Co., Ltd. B85M-D3H
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Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
No Arc I thank you for your patience and well as I said it was me having as "hasty" moment and being my vintage should have known better than to jump to conclusions without fully researching what was said.:o
 

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Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
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Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Hi guys, seem's like no crash so far. I think the problem is solve i guest. Anyway thanks for all your help ^_^ really appreciate.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
OK :)
If there are any further problems, let us know :)
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Sorry for late reply Duo well at least we both learnt something eh? glad to hear it going ok:)

Oh and thanks to Arc for the heads up:)
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Yeah ^_^. But i got some question, why this problem occur on my machine but not my sister. As we're using the same kaspersky software and I asked her does she got BSOD and she said no problem on her machine. Is it depend on the type and spec of the machine? or something else?. sorry for this kind of question because I'm totally noob about this ^_^ just want to know why my sister machine doesn't have this kind of problem.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bit
OS
Windows 7 Home Premium 64bit
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