BSOD after using any torrent downloader for more than 10 minutes

[ziojoe]

I have seen similar threads, but I think my issue is different as the solutions haven't worked for me. I ran the SF diagnostic, but it didn't place a folder on my computer to zip and upload. If someone could help me with that step, I can get this started,

edit: Also, I didn't get the blue screen recently, but I did have it set to save the dump file when it happened last, I hope that the SF program can still grab from the last BSOD. If not I will recreate the problem and make it happen again. Also I did set it up to save the mini dump for next time. Should I change it to the kernal option instead?

 

[Britton30]

Welcome to Seven forums.
It is supposed to make a folder on your desktop, try refreshing the desktop by right-clicking it and click refresh. Make sure you had your system set to collect the small kernel dump.

 

[VistaKing]

Take a look at the link below to turn on the dmp files

You might missed that on the tutorial so here it is once again

:ar: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[ziojoe]

Anyone around to check my file? Haven't seen any action in a week

 

[x BlueRobot]

The folder still doesn't contain any crash dumps, have you checked this folder?

C:\Windows\Minidump

 

[ziojoe]

Sorry, no one responded to the file that I sent, I will try to emulate the crash again and see if that works... Thanks for the quick response.

OK, so I got the BSOD to happen again, although it took longer than usual.
Here's the error report from Win7 that came up, plus I am creating a new SF file

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000028
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880019A56FD
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041413-18345-01.dmp
C:\Users\Benforte\AppData\Local\Temp\WER-107640-0.sysdata.xml

 

[Britton30]

It was responded to in post #5, also see post #3 to see the system will create mini dump files, your latest file still has none. See these posts too. http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[carwiz]

The dump file indicates a bad address coming out of a message process. I see a couple of items that can cause this and other problems.

Are you aware that your PC is being remotely accessed via Windows Management Instrumentation? This is normally used by remote IT support departments. Are you working with Lenovo on your problem?

You have two AV real-time monitors running. Un-install the McAfee AV and keep MSE. After the removal, reboot your PC. McAfee is known to cause memory address problems. (And so is running two AVs at once.)

Run SFC /scannow in an elevated command prompt. If you get errors, re-run at least two more times and report the console messages. There are a number of drivers that could not be verified on your system. It could be my connection to Microsoft symbols or you have mistakenly loaded drivers from sources other than Lenovo.*

* It's also possible you have a boat-load of malware. Do the above and report back.

 

[ziojoe]

The dump file indicates a bad address coming out of a message process. I see a couple of items that can cause this and other problems.

Are you aware that your PC is being remotely accessed via Windows Management Instrumentation? This is normally used by remote IT support departments. Are you working with Lenovo on your problem?
I was not aware of the remote access, although I do use Logmein, I do have Lenovo software installed, but no idea what would be accessing my computer remotely. How can I stop the access?

You have two AV real-time monitors running. Un-install the McAfee AV and keep MSE. After the removal, reboot your PC. McAfee is known to cause memory address problems. (And so is running two AVs at once.)
Mcafee came pre-installed, but I thought I uninstalled it, but it definitely shouldn't be running. Moreover I can't find it under programs on PC anywhere. Any suggestions

Run SFC /scannow in an elevated command prompt. If you get errors, re-run at least two more times and report the console messages. There are a number of drivers that could not be verified on your system. It could be my connection to Microsoft symbols or you have mistakenly loaded drivers from sources other than Lenovo.*
I did have a crash and had to use a other software to get my files back, that may be where the wrong drivers came from. Working on all of the fixes, thanks in advance will post back ASAP. also elevated means as administrator right?

No issues found using SCANNOW

* It's also possible you have a boat-load of malware. Do the above and report back.

 

[carwiz]

I'm seeing a lot odd drivers that are normally associated with a server. Are you trying to use your laptop as a server? Some of the drivers come from a Microsoft service toolkit for servers. This may be part of Lenovo's software but I can't see this for a laptop.

Check the setting under Control Panel > Programs and Features > Turn Windows Features on/off (in the left pane). Make sure the highlighted items in the picture below are cleared then restart.

Also, there's no sense trying to debug your PC without the correct drivers installed for your system. It appears your data store is corrupt also--That or the drivers you loaded are not for your system. Could be why you are having a problem with updates too.

Finish the SFC and lets see what we have.

 

[ziojoe]

I'm seeing a lot odd drivers that are normally associated with a server. Are you trying to use your laptop as a server? Some of the drivers come from a Microsoft service toolkit for servers. This may be part of Lenovo's software but I can't see this for a laptop.

Check the setting under Control Panel > Programs and Features > Turn Windows Features on/off (in the left pane). Make sure the highlighted items in the picture below are cleared then restart.

Also, there's no sense trying to debug your PC without the correct drivers installed for your system. It appears your data store is corrupt also--That or the drivers you loaded are not for your system. Could be why you are having a problem with updates too.

Finish the SFC and lets see what we have.

The items you highlighted were already unchecked.
I have been having problems backing up my computer with backup and recovery within win7, I did manage to make one with WD Backup though. If I remember correctly, I used an old Seagate partition program to retrieve all of my files and then I ran the Lenovo Backup and had a fresh install. I don't know why there would be incorrect drivers. Also, I ran the SFC Scan and nothing was found.

If debugging is useless without the correct drivers, should I try to get the right ones? If so, which ones are wrong? Any more suggestions?

 

[carwiz]

You have two AV real-time monitors running. Un-install the McAfee AV and keep MSE. After the removal, reboot your PC. McAfee is known to cause memory address problems. (And so is running two AVs at once.)
Mcafee came pre-installed, but I thought I uninstalled it, but it definitely shouldn't be running. Moreover I can't find it under programs on PC anywhere. Any suggestions.

The dump you provided shows McAfee and MSE running. Does it show up in installed programs?

 

[ziojoe]

You have two AV real-time monitors running. Un-install the McAfee AV and keep MSE. After the removal, reboot your PC. McAfee is known to cause memory address problems. (And so is running two AVs at once.)
Mcafee came pre-installed, but I thought I uninstalled it, but it definitely shouldn't be running. Moreover I can't find it under programs on PC anywhere. Any suggestions.

The dump you provided shows McAfee and MSE running. Does it show up in installed programs?

It does not show up under installed programs. Is there any other way to look for it? I found some of the folders under programs(x86) but no actual program, just some scripts and a temp folder.

 

[ziojoe]

I'm seeing a lot odd drivers that are normally associated with a server. Are you trying to use your laptop as a server? Some of the drivers come from a Microsoft service toolkit for servers. This may be part of Lenovo's software but I can't see this for a laptop.

Check the setting under Control Panel > Programs and Features > Turn Windows Features on/off (in the left pane). Make sure the highlighted items in the picture below are cleared then restart.

Also, there's no sense trying to debug your PC without the correct drivers installed for your system. It appears your data store is corrupt also--That or the drivers you loaded are not for your system. Could be why you are having a problem with updates too.

Finish the SFC and lets see what we have.

The items you highlighted were already unchecked.
I have been having problems backing up my computer with backup and recovery within win7, I did manage to make one with WD Backup though. If I remember correctly, I used an old Seagate partition program to retrieve all of my files and then I ran the Lenovo Backup and had a fresh install. I don't know why there would be incorrect drivers. Also, I ran the SFC Scan and nothing was found.

If debugging is useless without the correct drivers, should I try to get the right ones? If so, which ones are wrong? Any more suggestions?

Also I forgot to mention that I am not using my laptop as a server and although I had a problem with updates, it has since been resolved. Never knew why it suddenly worked though Oh and until I was reading your forums a couple of weeks ago I had Avast, and then switched to WSE

 

[carwiz]

Use the linked procedure to do a Clean Install of Windows 7. You'll want the ISO for Home Premium x64 that matches the key on the bottom of your laptop. This will also eliminate all the Lenovo "Bloatware" on your system.

After the clean install, do a manual update of Windows. After the update, install MSE and turn on Windows firewall. Don't load any 3rd party software until the updates are complete and MSE AV is updated.

 

[Layback Bear]

ziojoe I agree with carwiz post #15. That will be your best bet; Clean install.
I went back again to your post #1 and McAfee is on your computer.
It's on you computer big time. I don't understand why you can't find it.

 

[ziojoe]

I will have to spend some time backing everything up on my computer before I do this, but I will give it a go this week and get back and reply either way to let you know how it went. Thanks

ps any suggestions on how to do it quickly.

I'm thinking I just need my email files, documents and bookmarks.

Luckily I haven't done a whole lot since my last install, so it shouldn't take too long.

 

[ziojoe]

Use the linked procedure to do a Clean Install of Windows 7. You'll want the ISO for Home Premium x64 that matches the key on the bottom of your laptop. This will also eliminate all the Lenovo "Bloatware" on your system.

After the clean install, do a manual update of Windows. After the update, install MSE and turn on Windows firewall. Don't load any 3rd party software until the updates are complete and MSE AV is updated.

none of the keys match my key, how similar does it have to be? will any with x16-xxxxx be okay?

 

[Britton30]

those are the names of the iso, not keys. Pick one that is the same as your system, ex: w7 Ultimate.

 

[ziojoe]

is it safe to say that my lenovo partitions will be useless and that any lenovo software will not exist after a fresh install?