Constantly freezing and becoming unresponsive

[h4189]

HP Pavilion dv7-6b78us
Windows 7 Home Premium 64-bit
IE 10
All Important Windows updates applied.
This thing will not stop crashing/freezing.
Most time while online I'll get a pop up saying the webpage, IE or explorer.exe has stopped working/responding or the thing will just freeze and all I can do is press and hold down the power button and restart.
I haven't been able to repeat the problem in safe mode.
I reinstalled Windows from the recovery partition a day or two ago, updated Windows, rebooted and the thing locked up immediately.
I've scanned with 5-6 different antivirus/antimalware scanners and none have ever found anything.

Thank you for your time and help,
h4189

 

[YoYo155]

Event Viewer

• System

  • •   Log Name: System
        Source: Microsoft-Windows-Kernel-Power
        Date: 2013-08-07T17:44:23.024
        Event ID: 89
        Task: N/A
        Level: Information
        Opcode: Info
        Keyword: N/A
        User: S-1-5-18
        User Name: NT AUTHORITY\SYSTEM
        Computer: Manager-HP
        Description: 
      ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
      _PSV = 0K             
      _TC1 = 0             
      _TC2 = 0             
      _TSP = 0ms             
      _AC0 = 0K             
      _AC1 = 0K             
      _AC2 = 0K             
      _AC3 = 0K             
      _AC4 = 0K             
      _AC5 = 0K             
      _AC6 = 0K             
      _AC7 = 0K             
      _AC8 = 0K             
      _AC9 = 0K             
      _CRT = [COLOR=Red][U][B]372K[/B][/U][/COLOR]             
      _HOT = [COLOR=Red][U][B]370K[/B][/U][/COLOR]             
      _PSL - see event data.

Your PC appears to be over-heating.

• Download Speccy and post a screenshot.

 

[h4189]

Here you go.

Thank you,
h4189

 

[YoYo155]

Those temperatures are ok but I want to know if it is over heating, getting past 85° C
is out of my comfort level.

Important!

If the PC is still under warranty the following test may void it!
Please contact your system manufacturer.
​

Run this test for 45 minutes unless the system is over heating!!
meaning it's past 82° C | http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html
use the Small FFT's option.

Keep an eye on the temperatures using Speedfan.

 

[h4189]

I never saw a temp exceed 81. What do blue down arrows mean? They were by HD0 & GPU. HD0 showed an almost constant temp of 35 while the GPU ones read 0 during whole test. All prime95 tests passed.

Appreciate the help,
h4189

 

[YoYo155]

The arrows indicate a change in temperature over time:

[COLOR=Blue][U]Blue[/U][/COLOR] - (down arrow) means temperature is decreasing. [COLOR=Red][U]Red[/U][/COLOR] - (up arrow) means temperature is rising.

Your HDD was stable because it wasn't being stressed, and your GPU is integrated into the CPU
meaning no dedicated GPU chip so no temperature was recorded.


Please test your HDD:

1) Follow this tutorial | http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

• Go to Option Two.
• Skip - 3. To Only Verify if the System Files are Corrupted.
• Upload the CBS folder as specified in Option Three.

2) Follow this tutorial | http://www.sevenforums.com/tutorials/433-disk-check.html

• Then post the results as depicted in this tutorial | http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

 

[h4189]

After hitting the Windows button and the R key, double-clicking on Windows Log & right-clicking on Applications "find" was greyed out and did nothing when I clicked on it.

 

[YoYo155]

After hitting the Windows button and the R key, double-clicking on Windows Log & right-clicking on Applications "find" was greyed out and did nothing when I clicked on it.

Can you try again it shouldn't be, post a screenshot of the phenomenon.
Otherwise you can try Option Two.

 

[h4189]

As you can see from the attached screenshot "find" is greyed out.

Will try Option 2 and reports back.

Thanks for your patience,
h4189

 

[h4189]

The other file you requested.

Also I've been unable to paste the commands into the powershell window using Control-V so I've been typing them in. How do I paste into the powershell Window?

Thanks again,
h4189

 

[YoYo155]

2. In PowerShell, copy and paste the command below, and press Enter. (see screenshot below)
NOTE: To paste the copied command into PowerShell, you will just need to right click in PowerShell.

It is normal Powershell is different in that manner much like the Command prompt.

Answer me this does this occur in Safe-Mode as well?

• How to start Windows in Safe-Mode?

 

[h4189]

No, so far I've not had it lock up and become unresponsive in Safe Mode. But then again that could be because I didn't keep it in Safe Mode long enough?

There's absolutely no rhyme or reason to this problem that I can see. Sometimes it'll freeze/lock up a dozen times a day then sometimes it'll go 3-4 days before freezing/locking up. Sometimes I'll get a popup saying the web page I'm viewing has stopped responding. Other times I'll get a popup saying Internet explorer or explorer.exe has stopped responding and then sometimes I get no popups or messages at all and the thing just locks up and all I can do is a hard reset by holding down the power button till it goes off and restart.

I've been wrestling with this since the day I took this thing out of the box and the only thing I know for sure is I'll never buy another HP product.

I just wonder if this particular installation of Windows is just somehow "bad"? If I had a copy of Windows on disc I'd just nuke the entire hard drive and see if that fixed it.

Really appreciate your help on this.

Regards,
h4189

 

[YoYo155]

It is up to your feeling with the system as to when it should have been locked yet or not.
A clean install will eliminate any software issues.

You can follow this tutorial on how to accomplish that.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

 

[h4189]

Ok, I've finally got some new info. I was trying to scan a file at virutotal and got the pop up saying IE had quit working and needed to close along with the following info:

Problem Event Name: APPCRASH
Application Name: IEXPLORE.EXE
Application Version: 10.0.9200.16660
Application Timestamp: 51f1c5f3
Fault Module Name: MSHTML.dll
Fault Module Version: 10.0.9200.16660
Fault Module Timestamp: 51f1d37a
Exception Code: c0000005
Exception Offset: 005651d0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 91ff
Additional Information 2: 91ff8873df891839266d947dd7296f0a
Additional Information 3: 0af7
Additional Information 4: 0af788fbbe33c63a3ef261cf5a780baa
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[YoYo155]

Download and install Malwarebytes Free.

• Don't activate the trail for the PRO version, unceheck the checkbox at the end of the installation.

Preform a Full Scan after its done updating the signatures.