Solved BSOD after Kaspersky Pure 3.0 install

[roger68]

Hi,

I had Pure 2.0 working without any problems. Yesterday I upgraded to 3.0. (I did not uninstall Pure 2.0 before installing 3.0). After installing Pure 3.0 I restarted my laptop and got blue screen that says Driver_IRQL_Not_Less_or_Equal. I have restored the laptop to previous restore point via windows safe mode. Laptop works fine now except that I can"t uninstall Pure 2.0. I tried to uninstall it with windows control panel Uninstall a program and later with Kaspersky removal tool but when I restart laptop, blue screen returns. I appreciate your help.

P.S. I called Kaspersky support but did not get much help from them.

 

[YoYo155]

This would be a good place to

• http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[roger68]

This would be a good place to

• http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

Thank you yoyo155. I have uploaded SF diagnostic file now.

 

[roger68]

Anybody...please help

 

[UsernameIssues]

Welcome to the Seven Forums.

There are a limited number of people that can help with a B.S.O.D. post. You will need to wait and see if one of them picks up your thread.

Also, please see forum rule #2:
http://www.sevenforums.com/general-discussion/8-forum-rules-info-please-read.html

 

[YoYo155]

Your first bugcheck indicates Kaspersky is to blame:

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 00000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 00000258, Timeout in seconds.
Arg3: 85754020, [COLOR=SeaGreen][U][B]The thread currently holding on to the Pnp lock.[/B][/U][/COLOR]
Arg4: 8296bb24, [COLOR=Blue][U][B]nt!TRIAGE_9F_PNP on Win7[/B][/U][/COLOR]

This bugcheck occurs when a device is unable to change an activity state.

The RAW stack:

The stack holds what was present in memory at the time of the dump.
​

807efa94  9083ce0c [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x33e0c
807efa54  9082d5fd [U][B][COLOR=Red]klif[/COLOR][/B][/U]+0x245fd
807ef894  908503a1 [COLOR=Red][B][U]klif[/U][/B][/COLOR]+0x473a1
807ef854  9087abe0 [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x71be0
807ef81c  9087abe0 [COLOR=Red][B][U]klif[/U][/B][/COLOR]+0x71be0
807ef818  9085164c [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x4864c
807ef7e4  908503a1 [COLOR=Red][B][U]klif[/U][/B][/COLOR]+0x473a1
807ef7a4  9087abe0 [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x71be0
807ef76c  9087abe0 [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x71be0
807ef768  9085164c [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x4864c
807ef5ac  90850300 [COLOR=Red][B][U]klif[/U][/B][/COLOR]+0x47300
807ef56c  908503a1 [COLOR=Red][U][B]klif[/B][/U][/COLOR]+0x473a1

klif.sys is a Kaspersky driver.

• Driver Reference Table - klif.sys

:info: The PNP mentioned at the top, note a plug and play, what do you have
connected in the USB ports?


I recommend removing Kaspersky completely and switching to Microsoft Security Essentials for Windows as an Anti-Virus, it's proven to work very well with Windows 7.

If Kaspersky is a paid service I recommend sorting the mess that might
have happened when you upgraded the software.

1. Unistalling Kaspersky.
2. Follow through with a pass of Driver Sweeper.
3. Once the system is clean from any leftovers ! - install Kaspersky.

​

Your 2nd bugcheck was caused by your wireless adapter:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

Arguments:
Arg1: [COLOR=Blue][U][B]00000004[/B][/U][/COLOR], memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8b8735cc, address which referenced memory

• This is usually caused by drivers using improper memory addresses.

As we can see in Argument 1 00000004 is the memory that a driver tried to reference,
this address is invalid which led to a crash.


The Stack:

This time there is no need to call for the RAW stack, it's pretty obvious:
​

807d3c38 91eea63f 85c191f8 807d3c50 91eefcac [COLOR=Red][B][U]athr[/U][/B][/COLOR]+0x3a5c1
807d3c44 91eefcac 85c19028 807d3c68 91eefc5f [COLOR=Red][B][U]athr[/U][/B][/COLOR]+0x1f63f
807d3c50 91eefc5f 85c19028 c000009a 85c19028 [COLOR=Red][U][B]athr[/B][/U][/COLOR]+0x24cac
807d3c68 91ee213e 86ea52a8 807d3c7c 00000001 [COLOR=Red][B][U]athr[/U][/B][/COLOR]+0x24c5f
807d3c88 91edb69c 86ea52a8 00000001 807d3ca0 [COLOR=Red][U][B]athr[/B][/U][/COLOR]+0x1713e
807d3cc4 91edb598 86ea52a8 807f338c 86ea52a8 [COLOR=Red][U][B]athr[/B][/U][/COLOR]+0x1069c
807d3cdc 8b83d2ca 86ea52a8 86a45870 807d3d00 [COLOR=Red][U][B]athr[/B][/U][/COLOR]+0x10598

By using lmvm athr we are presented with more information about the driver.

    Loaded symbol image file: athr.sys
    Image path: \SystemRoot\system32\DRIVERS\athr.sys
    Image name: athr.sys
    Timestamp:        [COLOR=Red][U][B]Tue Jun 09 21:04:52 2009[/B][/U][/COLOR] (4A2EA444)

• Driver Reference Table - athr.sys

We can see that the driver is very old!

Atheros AR9285 802.11b/g WiFi Adapter

Download the latest version:

[LEFT][COLOR=black]Version:[/COLOR] [B]10.0.0.251
[/B][COLOR=black]Release: [/COLOR][B]2013-05-27[/B]
[/LEFT]

- Download -


​

 

[roger68]

You are a genius yoyo155!!!!! I can't thank you enough
I followed your instructions and problem solved in 5 mins!! The issue was the outdated driver. Until I updated the driver, I was not able to uninstall Kaspersky 2.0.
I don't want Kaspersky anymore. The reason I was updating to 2.0 to 3.0 is because it was slowing the machine. I have installed Microsoft Security Essentials for windows and will keep it.

 

[YoYo155]

You are a genius yoyo155!!!!! I can't thank you enough
I followed your instructions and problem solved in 5 mins!! The issue was the outdated driver. Until I updated the driver, I was not able to uninstall Kaspersky 2.0.
I don't want Kaspersky anymore. The reason I was updating to 2.0 to 3.0 is because it was slowing the machine. I have installed Microsoft Security Essentials for windows and will keep it.

You're welcome roger68, glad I could help .