HP tools aren't working properly after Finger Print Scanner attempt

[TechnoKid]

Hello,



I messed up with my HP tools, when I was trying to install the finger print scanner (tried simple pass and my identity) on my HP 4530s probook (windows 7).



1. Now, I can't use the "quick web" button to open my default browser..
2. I uninstalled the hp connection manager as I was getting an QLB Controller failed error. I am trying to install it again, but after it installs I can't launch as it says "can't load assembly".

3. I can't uninstall the HP Protect tools (they are partially uninstalled, I can't use them), but in the end I get an 1722.





Please help me, I don't know what went wrong. But the problem started when I tried to install the simple pass or My Identity, then tried to uninstall them as they didn't work..





I'll appreciate your help,

thank you

 

[A Guy]

Welcome to Seven Forums TechnoKid. Do you have a System Restore point from just before you tried this? Id so, that may be the easiest way. You can click to see what programs are affected before you make the restore point.

http://www.sevenforums.com/tutorials/700-system-restore.html

A Guy

 

[TechnoKid]

Welcome to Seven Forums TechnoKid. Do you have a System Restore point from just before you tried this? Id so, that may be the easiest way. You can click to see what programs are affected before you make the restore point.

http://www.sevenforums.com/tutorials/700-system-restore.html

A Guy

No, I don't have a restore point.. Also, I had turned off the automatic backups etc.

That's why I am so disappointed..


And thanks for the warm welcome.. I am sure, I will enjoy my stay here

 

[A Guy]

Ahhh, ok, it will be a bit more complex to say the least then. 1st off, let's have you fill out your system specs

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Then if you can post a screenshot of the error when trying to run the connection manager, and when trying to uninstall the HP Protect tools.

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

I take it you have a CD with all the tools on it from HP?

A Guy

 

[TechnoKid]

Ahhh, ok, it will be a bit more complex to say the least then. 1st off, let's have you fill out your system specs

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Then if you can post a screenshot of the error when trying to run the connection manager, and when trying to uninstall the HP Protect tools.

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

I take it you have a CD with all the tools on it from HP?

A Guy

Thank you very for the quick reply.. I really appreciate that..

I have filled my system specifications..

Also, I was/am trying to install with HP Software Setup that is in my lappy since I bought it.


Let me update with the current situation as well:
I didn't have a restore point so that didn't worked for me..

Then I ran Microsoft Fix it (for safely uninstalling programs) , and removed the HP Protect tools. Microsoft fix it now shows that its uninstalled and also the Revo Uninstaller..
However, in Installed programs (in my computer) and also in the "HP software setup", it shows it installed.
When I try to remove it from the installed programs, I get this error (see attachment).

Also, I did a hard reset of my Laptop.

However, I removed the HP Hotkey support that fixed the quick web launch button in my probook 4530s and also now I have successfully installed the HP connection manager from the HP software setup.

However windows start up is still slow, but it has improved than before..
Let me know, what can I do now?

I am trying to explain my situation well, so that I am able to help you to help me
thank you so much man.. I really appreciate that..

 

[pebbly]

Hi TechnoKid, As you do not have a system restore point have you thought about doing a repair install ? http://www.sevenforums.com/tutorials/3413-repair-install.html You will not lose any files doing this, also run the system file checker http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html this will tell if you have any corrupt system files

 

[TechnoKid]

Hi TechnoKid, As you do not have a system restore point have you thought about doing a repair install ? http://www.sevenforums.com/tutorials/3413-repair-install.html You will not lose any files doing this, also run the system file checker http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html this will tell if you have any corrupt system files

Hello,

thank you for the reply.

I have run the system file checker and have posted the result screenshot (attached). Let me know..

 

[A Guy]

Um, that won't help us much, we can't see all of it See OPTION THREE on the SFC tutorial and post your sfcdetails.txt. A Guy

 

[UsernameIssues]

Hi TechnoKid, As you do not have a system restore point have you thought about doing a repair install ? http://www.sevenforums.com/tutorials/3413-repair-install.html You will not lose any files doing this, also run the system file checker http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html this will tell if you have any corrupt system files

Hello,

thank you for the reply.

I have run the system file checker and have posted the result screenshot (attached). Let me know..

The screenshot of your SFC scan indicates that you got the command a bit wrong.

You have one extra space.

You don't really need any spaces:

SFC/SCANNOW
OR
SFC /SCANNOW
but not
SFC / SCANNOW

You should be able to copy the command mentioned above and paste it into the admin level command prompt.

Right click in the black area of the command prompt window for the paste process:




Or, you can change the properties of command prompt windows as follows to make them easier to read (prevent some of the text wrapping):

Right click on the title bar of the window and select Properties.


If you make this change, then you will not need to use the context menu to paste info into a command prompt window. A right click inside the command prompt window will send the (text based) contents of the Windows clipboard into that command prompt window. If text is selected in the command prompt window, right clicking inside that command prompt window will send that selected text into the Windows clipboard.







When you included the extra space, Windows displayed the "help file" text. Below is what that info would look like in a command prompt window that has been re-sized using the steps above:

(You can click on the image above to see a larger version.)

 

[A Guy]

Good catch, I just saw the command window and knew we couldn't read it

A Guy

 

[TechnoKid]

I am so sorry for the wrong command..

However, I have entered the correct command this time and it says no error (see screenshot). Then Whats the reason .

 

[TechnoKid]

Hello,

I will appreciate your support..

I got this reply from a person on HP. Can you please explain??

Transform errors might better be called, "You have the wrong installation path - registry impasse" errors.

At least one would have a clue where to look.

Fortunately, lots of people have experienced this bit of irritation and have posted how to get around it.






It appears that the exact path used to install / uninstall the product is incorrect in the registry. Whether or not there is "truth" to the presumption that something was installed improperly seems beside the point. Most of what I have found on this subject indicates the way to fix this (short of being able to "go back in time") involves adjusting the Registry contents to make the Installer happy.



------------------------------------------------------------------------------------------------------------------------------

I always recommend that you have your backups current before making changes to your computer:



HP PCs - Backing Up Your Files (Windows 7)



HP PCs - Backing Up Your Files (Windows 8)



------------------------------------------------------------------------------------------------------------------------------



Set up System Restore (if not already set up) AND create a Restore Point:

Open and select the file entitled:

System Restore Overview



------------------------------------------------------------------------------------------------------------------------------



Open the Registry

HP PCs - Backing Up, Editing, and Restoring the Windows Registry (Windows 8)



HP PCs - Backing Up, Editing, and Restoring the Windows Registry (Windows 7)





Click "File" > Export > create an export file of your registry > OK



In the Registry, go to Location:

Computer\HKey_CLASSES_ROOT\Installer\Products\





Here is where you must use your "Powers of the Admin":

Use "Edit > find" to seek out the "Transform" entry you seek for the software installation that is failing

OR

Click Open each category and look at the name of that Registry entry



When you find your software entry: Open the entry, check, and modify as required

If you find something other than what looks "exactly" right (using your "Powers of the Admin" senses), modify the entry to correct the Transform path.



After any changes to the Registry, click File and Exit



===========================================================================================

 

[TechnoKid]

Seems no help here