BSOD playing WoW and different BSODs while doing other stuff

[Mangaza]

So... about a week ago, I started getting BSODs and it's happening more & more frequently. I played World of Warcraft tonight and did 25man raiding (if this helps anyone) and got 2 IRQL_NOT_LESS_EQUAL or something like that type of bsod message in less than 3 hours. I've been getting BSODs playing other games like Diablo 3 or just idle in D3/WoW & watching a tv show/movie

If anyone can help please post with your knowledge!

 

[x BlueRobot]

[COLOR=Red]BugCheck A[/COLOR], {[COLOR=SeaGreen]19e4fd408a44[/COLOR], 2, [COLOR=Blue]1[/COLOR], [COLOR=Orange]fffff800038e11c7[/COLOR]}

Probably caused by : [COLOR=Red]hardware[/COLOR] ( nt!KiRetireDpcList+77 )

The bugcheck seems to have resulted, due to a misaligned instruction pointer, during the processing of the DPC queue. Although, the probably caused line points to hardware, this is usually because the CPU isn't able to translate a address using that particular instruction pointer provided by a driver.

4: kd> [COLOR=SeaGreen]!dpx[/COLOR]
Start memory scan  : 0xfffff880009fd9f8 ($csp)
End memory scan    : 0xfffff880009fe000 (Stack Base)

               rsp : 0xfffff880009fd9f8 : 0xfffff800038d6129 : nt!KiBugCheckDispatch+0x69
0xfffff880009fd9f8 : 0xfffff800038d6129 : nt!KiBugCheckDispatch+0x69
0xfffff880009fda20 : 0xfffff800038e11c7 : nt!KiRetireDpcList+0x77
0xfffff880009fdb38 : 0xfffff800038d4da0 : nt!KiPageFault+0x260
0xfffff880009fdb40 : 0xfffffa80131da640 :  Trap @ fffff880009fdb40
0xfffff880009fdca8 : 0xfffff800038e11c7 : nt!KiRetireDpcList+0x77
0xfffff880009fdd78 : 0xfffff800038ce88a : nt!KiIdleLoop+0x5a

4: kd> [COLOR=SeaGreen]ln fffff800038e11c7[/COLOR]

(fffff800`038e1150)   nt!KiRetireDpcList+0x77   |  (fffff800`038e1420)   nt!KiTimerExpiration

From another bugcheck, we can see that your nVidia graphics card driver seems to be causing problems and outdated, please update to the latest WHQL version (1st July 2013) from here - Drivers - Download NVIDIA Drivers

5: kd> [COLOR=SeaGreen]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`0564f000 fffff880`06134000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=Red]Fri Jun 21 10:06:16 2013[/COLOR] (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The other bugcheck was Stop 0x3D which was Interrupt Exception was handled, therefore it makes sense that the other bugcheck crashed upon the DPC queue.

5: kd> [COLOR=SeaGreen]k[/COLOR]
Child-SP          RetAddr           Call Site
fffff880`030af448 fffff800`0387b129 nt!KeBugCheckEx
fffff880`030af450 fffff800`03877489 nt!KiBugCheckDispatch+0x69
fffff880`030af590 fffff800`038a675d nt!KiInterruptHandler+0x29
fffff880`030af5c0 fffff800`038a5535 nt!RtlpExecuteHandlerForException+0xd
fffff880`030af5f0 fffff800`038b64e1 nt!RtlDispatchException+0x415
fffff880`030afcd0 fffff800`0387b202 nt!KiDispatchException+0x135
fffff880`030b0370 fffff800`03879b0a nt!KiExceptionDispatch+0xc2
fffff880`030b0550 fffff800`038650ff [COLOR=Red]nt!KiGeneralProtectionFault+0x10a[/COLOR]
fffff880`030b06e0 fffff880`0569a326 [COLOR=Red]nt!KeInsertQueueDpc+0x1cf[/COLOR]
fffff880`030b0770 fffffa80`15543000 nvlddmkm+0x4b326
fffff880`030b0778 00000000`00000000 0xfffffa80`15543000

5: kd> [COLOR=SeaGreen]lmvm Rt64win7[/COLOR]
start             end                 module name
fffff880`06139000 fffff880`0618f000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR=Red]Wed Jun 23 10:10:45 2010[/COLOR] (4C21CF95)
    CheckSum:         00063352
    ImageSize:        00056000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Realtek network adapter driver (RTL8168D/8111D) seems to be causing problems, please update the driver from here - http://www.realtek.com.tw/downloads...d=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

[Mangaza]

Thank you, I've followed all your instructions and updated all drivers that you said that were causing problems. Additionally, I conducted a memtest and came up with no errors. I will post back here with more information in an event that I get a BSOD later today for playing wow.

 

[Mangaza]

I raided tonight without any issues on WoW, might've just gotten lucky for tonight. Approximately 2 hours later, I have WoW open idle and I get a BSOD. I wasn't able to see the BSOD error message because it literally popped up for <1 second and then computer restarted. I have attached the minidump, hopefully someone can determine what caused it.

 

[x BlueRobot]

How many passes of MemTest86+ did you allow?

[COLOR=Red]BugCheck 1E[/COLOR], {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

5: kd> [COLOR=SeaGreen]!sysinfo cpuspeed[/COLOR]
CPUID:        "Intel(R) Core(TM) i7 CPU         980  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [COLOR=Red]4014[/COLOR]

Please also stop overclocking, and revert the BIOS settings back to default.

fffff880030b09d8 -- ([COLOR=SeaGreen].exr 0xfffff880030b09d8[/COLOR])
ExceptionAddress: fffff800038d20ae (nt!KeAccumulateTicks+0x000000000000001e)
   ExceptionCode: [COLOR=Red]c0000005 (Access violation)[/COLOR]
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

5: kd> [COLOR=SeaGreen]!stack[/COLOR]
Call Stack : 10 frames
## Stack-Pointer    Return-Address   Call-Site       
00 fffff880030afab8 fffff800038d357e nt!KeBugCheck+0 
01 fffff880030afac0 fffff8000390675d nt!KiKernelCalloutExceptionHandler+e 
02 fffff880030afaf0 fffff80003905535 nt!RtlpExecuteHandlerForException+d 
03 fffff880030afb20 fffff800039164e1 nt!RtlDispatchException+415 
04 fffff880030b0200 fffff800038db202 nt!KiDispatchException+135 
05 fffff880030b08a0 fffff800038d9b0a nt!KiExceptionDispatch+c2 
06 fffff880030b0a80 fffff800038d20ae nt!KiGeneralProtectionFault+10a 
07 fffff880030b0c10 fffff800038e4839 nt!KeAccumulateTicks+1e 
08 fffff880030b0ca0 fffff800038d385c nt!PoIdle+659 (perf)
09 fffff880030b0d80 0000000000000000 nt!KiIdleLoop+2c

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[Mangaza]

How many passes of MemTest86+ did you allow?

Please also stop overclocking, and revert the BIOS settings back to default.

I'm not exactly sure on the MemTest86+ passes. I ran it for about 12 hours. When I exited from the memtest, the pass was at 81% and on test #7 if I remember correctly. Also, I bought the computer built together and it was overclocked by default. I am now running the verifier and will report back here if I get results.

Thank you

 

[Mangaza]

A friend of mine had me run "IntelBurn Test 2.54". I ran the program and within 5 seconds after, I got a BSOD and my computer restarted. I had verifier setup before I ran the intelburn test. My computer wouldn't boot up after the BSOD. I had to go into safe mode and delete the settings on the verifier in order to get my computer to boot up. I tried to setup verifier again after it's booted up but it requires a restart and after restarting, it just gets stuck at loading windows. I have attached the minidump from the BSOD.

Edit: After the above happened, I cleared the overclocking profile so cpu should be operating at normal speed 3.33ghz

 

[x BlueRobot]

[COLOR="Red"]BugCheck 24[/COLOR], {1904fb, fffff880119c4238, fffff880119c3a90, fffff800039b1855}

Probably caused by : [COLOR="Red"]Pool_Corruption[/COLOR] ( nt!ExDeferredFreePool+121f )

5: kd> [COLOR="SeaGreen"]!thread[/COLOR]
GetPointerFromAddress: unable to read from fffff80003af9000
THREAD fffffa8014000640  Cid 101c.0f48  Teb: 000000007ef9e000 Win32Thread: 0000000000000000 RUNNING on processor 5
IRP List:
    [COLOR="Red"]Unable to read nt!_IRP @ fffff9806fc90c60[/COLOR]
Not impersonating
GetUlongFromAddress: unable to read from fffff80003a38ba4
Owning Process            fffffa80187d9060       Image:         aim.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      136619       
Context Switch Count      1134           IdealProcessor: 0             
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x0000000077523e85
Stack Init fffff880119c4db0 Current fffff880119c3d10
Base fffff880119c5000 Limit fffff880119bf000 Call 0
Priority 9 BasePriority 8 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5

5: kd> [COLOR="SeaGreen"]!error 0xc0000005[/COLOR]
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

This was caused by a null pointer.

I would try and run Driver Verifier again, it does seem to be drivers in my opinion.

 

[Mangaza]

I got another BSOD with the message "SYSTEM_SERVICE_EXCEPTION". I went ahead and ran verifier again - had to restart computer for changes to take effect. After I restarted, windows wouldn't start. It would just sit there and be stuck at starting windows. I had to go into safe mode and delete the changes and reboot and windows would go back to default and boot up. Any idea what's wrong if I can't run driver verifier?

 

[x BlueRobot]

I'm not sure, but your Marvell SATA controller driver seems to be causing problems, please check for any updates from here - Marvell - Support

5: kd> [COLOR=SeaGreen]lmvm mvs91xx[/COLOR]
start             end                 module name
fffff880`01160000 fffff880`011f4000   mvs91xx  T (no symbols)           
    Loaded symbol image file: mvs91xx.sys
    Image path: mvs91xx.sys
    Image name: mvs91xx.sys
    Timestamp:        [COLOR=Red]Fri Jun 21 06:50:59 2013[/COLOR] (51C3E9C3)
    CheckSum:         0005FB83
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please download and run Autoruns, and save the output as a .ARN file. Place the file into a zipped folder and then upload to the forum in your next post.

 

[Mangaza]

I ran the installer for the Marvell drivers. I ran autoruns and zipped it, see attachment.

 

[Mangaza]

I haven't gotten a BSOD ever since I installed the Marvell drivers -- so I haven't gotten a BSOD in 3 days or so and I raided yesterday for 5 hours and been on wow ever since without any problems

 

[Mangaza]

After a week of getting no BSODs.... I got SYSTEM_SERVICE_EXCEPTION twice in a row within 10 minutes of each other. I thought the problem went away because I hadn't gotten any BSODs for a week, but it happened tonight. Attached the minidumps if anyone can help!

 

[YoYo155]

5: kd> [COLOR=SeaGreen]!sysinfo cpuspeed[/COLOR]
CPUID:        "Intel(R) Core(TM) i7 CPU         980  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [COLOR=Red]4014[/COLOR]

Please also stop overclocking, and revert the BIOS settings back to default

You were asked to stop overclocking, running a component out of spec can have unexpected
results. Considering you're experiencing bugchecks already you should have done so as soon as suggested.
Checking the dumps after you stated you cleared the CMOS and the speed was reverted back to stock
shows otherwise to be true.

Reset the BIOS back to default in case you're unaware that your CPU is overclocked:

• CLR CMOS

   Note

Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

You're using 320.49 which known to be buggy, install a more stable release:

Install the 314.22 WHQL only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Let us know the results.

Test for thermals and stability:

• Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.

 

[Mangaza]

5: kd> [COLOR=SeaGreen]!sysinfo cpuspeed[/COLOR]
CPUID:        "Intel(R) Core(TM) i7 CPU         980  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [COLOR=Red]4014[/COLOR]

Please also stop overclocking, and revert the BIOS settings back to default

You were asked to stop overclocking, running a component out of spec can have unexpected
results. Considering you're experiencing bugchecks already you should have done so as soon as suggested.
Checking the dumps after you stated you cleared the CMOS and the speed was reverted back to stock
shows otherwise to be true.

Reset the BIOS back to default in case you're unaware that your CPU is overclocked:

• CLR CMOS

I checked my nvidia drivers and I have the latest release - version 327.23 (I believe I updated it when BlueRobot told me to update it previously). However, I will go ahead and do what you posted for the graphics reinstall drivers and install the 314 version

Edit: I thought I cleared the overclocking setting, but you posted that I have not. I will follow your instructions to get rid of the OC setting

 

[YoYo155]

5: kd> [COLOR=SeaGreen]!sysinfo cpuspeed[/COLOR]
CPUID:        "Intel(R) Core(TM) i7 CPU         980  @ 3.33GHz"
MaxSpeed:     3330
CurrentSpeed: [COLOR=Red]4014[/COLOR]

Please also stop overclocking, and revert the BIOS settings back to default

You were asked to stop overclocking, running a component out of spec can have unexpected
results. Considering you're experiencing bugchecks already you should have done so as soon as suggested.
Checking the dumps after you stated you cleared the CMOS and the speed was reverted back to stock
shows otherwise to be true.

Reset the BIOS back to default in case you're unaware that your CPU is overclocked:

• CLR CMOS

I checked my nvidia drivers and I have the latest release - version 327.23 (I believe I updated it when BlueRobot told me to update it previously). However, I will go ahead and do what you posted for the graphics reinstall drivers and install the 314 version

Edit: I thought I cleared the overclocking setting, but you posted that I have not. I will follow your instructions to get rid of the OC setting

Thanks for the feedback , Please upload a new instance of the .zip each time rather than just
the dumps on their on as it helps us by giving an updated view of the system thanks.

 

[Mangaza]

Sorry but I'm not sure what you mean by uploading a new instance of the .zip? I have cleared the overclocking setting 100% sure this time because I looked in my current clock speed it went from 4.000 to 3.325 . I uninstalled & cleaned my nvidia settings/drivers and freshly installed the one you posted.

Thermals/stability:
Idle: http://i.imgur.com/4PhT4pr.png
Prime95: http://i.imgur.com/2kqNWd8.png
Furmark: I tried running Furmark and my computer instantly restarted after I pressed "GO!" on the program.

I ran Prime95 for approximately 2 hours as stated in the guide you linked in a previous post.

 

[YoYo155]

Thanks for the update .
I meant run the SFDT once again as you did on your first post.

 

[Mangaza]

I only ran Prime95 for about 20 minutes - see the previous post before this post for the result since I'm heading to bed. Assuming that's not enough time, I'll run it again tomorrow for 2 hours and then I'll do the gpu test. I got the files from SFDT and it's attached. I included everything including the previous minidumps since the files were automatically gathered into the folder.

 

[Mangaza]

Alright, so I ran everything you posted and here are the results:
Thermals/stability
Idle: http://i.imgur.com/4PhT4pr.png
Prime95: http://i.imgur.com/2kqNWd8.png
Furmark: I tried running Furmark and my computer instantly restarted after I pressed "GO!" on the program.

I ran Prime95 for approximately 2 hours as stated in the guide you linked in a previous post.

After my computer instantly restarted from running Furmark, I began googling my problem to see if others had similar or the same experience.
-------------------------------------------
My psu is XtremeGear Gaming Power Supply 800watts, if that helps. Read that a lot of people have issues with this psu . If psu needs to be replaced, any recommendations?
I was looking at the following:
http://www.amazon.com/Corsair-Builder-Series-Watt-CX600/dp/B0092ML0OC/ - 750w
http://www.amazon.com/Cooler-Master-Silent-Modular-RS800-80GAD3-US/dp/B003O8J12S/ - 800w

Not sure if 750w is enough, though. I ran newegg's power supply calculator and the required power supply was around 670w and that didn't include everything (ex: I have a combined total of 3 ssds/hdds) and I could only put one hdd or ssd on the calculator and couldn't put multiple dvd-rom/dvd-rw's on it.
-------------------------------------------
Any other tests I should run to troubleshoot bsods?