Solved Lenovo Y560 Internet not working

Uchiha

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Okay. this is very creepy.
My internet notification is showing an internet connection but Neither chrome nor any other application access the internet - like League of Legends and Origin.

Any ideas?
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
you connected wirelessly or wired?

maybe that the hub just needs a reboot.

go to open network and sharing centre / select your connections and check your activity. If the sent bytes value is increasing but the received value is static then it maybe a case that no data is being received to the laptop hence no internet.
 

My Computer My Computer

At a glance

Windows 7 Professional / Windows 8 Prointel i5 - 3450, 3.10GHz, 6MB CacheKingston Hyper x 8gb 1600mhzEVGA Nvidia 550Ti with 3D
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional / Windows 8 Pro
CPU
intel i5 - 3450, 3.10GHz, 6MB Cache
Motherboard
gigabyte Z77-D3H
Memory
Kingston Hyper x 8gb 1600mhz
Graphics Card(s)
EVGA Nvidia 550Ti with 3D
Sound Card
N/A
Monitor(s) Displays
BenQ XL2411T 23inch gaming monitor
Screen Resolution
120mhz
Hard Drives
Kingston Hyper X 3K SSD 120GB
PSU
Corsair CX600M
Case
Zalman Z5
Cooling
coolermaster Hyper TX3
Keyboard
Cherry ZF5000
Mouse
Cherry ZF5000
Internet Speed
Sky Fibre 26meg download / 9mb upload
Antivirus
MSE free anti virus
Browser
Firefox
This might sound weird but my received data is increasing but sent data isn't :O

it's a wireless connection
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
This might sound weird but my received data is increasing but sent data isn't :O

it's a wireless connection


Dunno if this helps but
IPv6 Connectivity : No network access
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
are you able to connect wired?

it certainly sounds like its a driver issue. navigate your way to device manager Control Panel\System and Security\System\device manager and view network adapters.
 

My Computer My Computer

At a glance

Windows 7 Professional / Windows 8 Prointel i5 - 3450, 3.10GHz, 6MB CacheKingston Hyper x 8gb 1600mhzEVGA Nvidia 550Ti with 3D
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional / Windows 8 Pro
CPU
intel i5 - 3450, 3.10GHz, 6MB Cache
Motherboard
gigabyte Z77-D3H
Memory
Kingston Hyper x 8gb 1600mhz
Graphics Card(s)
EVGA Nvidia 550Ti with 3D
Sound Card
N/A
Monitor(s) Displays
BenQ XL2411T 23inch gaming monitor
Screen Resolution
120mhz
Hard Drives
Kingston Hyper X 3K SSD 120GB
PSU
Corsair CX600M
Case
Zalman Z5
Cooling
coolermaster Hyper TX3
Keyboard
Cherry ZF5000
Mouse
Cherry ZF5000
Internet Speed
Sky Fibre 26meg download / 9mb upload
Antivirus
MSE free anti virus
Browser
Firefox
Cannot connect through LAN either.

There were some network adapters called isatap and teredo tunneling and some IPv6 adapter which were having yellow error icons so I uninstalled them :O
This was before I started this thread
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
I think I somehow managed to delete my IPv6 drivers and protocol.....
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
Hi Uchiha. you need to head to your device manager and check your drivers in the first instance.

also did you reboot your hub?
 

My Computer My Computer

At a glance

Windows 7 Professional / Windows 8 Prointel i5 - 3450, 3.10GHz, 6MB CacheKingston Hyper x 8gb 1600mhzEVGA Nvidia 550Ti with 3D
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional / Windows 8 Pro
CPU
intel i5 - 3450, 3.10GHz, 6MB Cache
Motherboard
gigabyte Z77-D3H
Memory
Kingston Hyper x 8gb 1600mhz
Graphics Card(s)
EVGA Nvidia 550Ti with 3D
Sound Card
N/A
Monitor(s) Displays
BenQ XL2411T 23inch gaming monitor
Screen Resolution
120mhz
Hard Drives
Kingston Hyper X 3K SSD 120GB
PSU
Corsair CX600M
Case
Zalman Z5
Cooling
coolermaster Hyper TX3
Keyboard
Cherry ZF5000
Mouse
Cherry ZF5000
Internet Speed
Sky Fibre 26meg download / 9mb upload
Antivirus
MSE free anti virus
Browser
Firefox
Restarting the router didn't help....

Here's a screenshot of my network adapters
 

Attachments

  • Capture.JPG
    Capture.JPG
    35.7 KB · Views: 19

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
Never mind, System Restore FTW!

Am I supposed to be concerned of this?

Capture.JPG
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
System Restore didn't help
The problem persists.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370

My Computer My Computer

At a glance

Windows 7 Home Premium 32-Bit - Build 7600 SP1Intel Core i3-2120 3.30GhzKingston 4 GB DDR3 1333 mhzAMD Radeon HD6670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Home Premium 32-Bit - Build 7600 SP1
CPU
Intel Core i3-2120 3.30Ghz
Motherboard
Asus P8Z68-V LX Intel Z68 Socket H2 ATX
Memory
Kingston 4 GB DDR3 1333 mhz
Graphics Card(s)
AMD Radeon HD6670
Sound Card
Sound Blaster Audigy SE 24-Bit
Monitor(s) Displays
Asus VE228
Screen Resolution
1440 X 900
Hard Drives
OCZ Vertex 3 120 GB Sata 3 SSD ==
Kingston SH103/S3 120 G Hyper X 120 GB SSD ==
Western Digital 500 GB Caviar Green 7200 RPM ==
PSU
Corsair CX600M == 600 Watt
Case
NZXT Apollo - Silver with Clear Side Panel
Cooling
Three 120 mm Fans
Keyboard
Microsoft Natural 4000
Mouse
Microsoft Custom Optical 3000
Internet Speed
AT&T Fiber Optic Wireless Network
Antivirus
Microsoft Security Essentials
Browser
Chrome
Other Info
120 mm Blue LED Fan -- Three Blue LED Lazer Light Sticks

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370

My Computer My Computer

At a glance

Windows 7 Home Premium 32-Bit - Build 7600 SP1Intel Core i3-2120 3.30GhzKingston 4 GB DDR3 1333 mhzAMD Radeon HD6670
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Home Premium 32-Bit - Build 7600 SP1
CPU
Intel Core i3-2120 3.30Ghz
Motherboard
Asus P8Z68-V LX Intel Z68 Socket H2 ATX
Memory
Kingston 4 GB DDR3 1333 mhz
Graphics Card(s)
AMD Radeon HD6670
Sound Card
Sound Blaster Audigy SE 24-Bit
Monitor(s) Displays
Asus VE228
Screen Resolution
1440 X 900
Hard Drives
OCZ Vertex 3 120 GB Sata 3 SSD ==
Kingston SH103/S3 120 G Hyper X 120 GB SSD ==
Western Digital 500 GB Caviar Green 7200 RPM ==
PSU
Corsair CX600M == 600 Watt
Case
NZXT Apollo - Silver with Clear Side Panel
Cooling
Three 120 mm Fans
Keyboard
Microsoft Natural 4000
Mouse
Microsoft Custom Optical 3000
Internet Speed
AT&T Fiber Optic Wireless Network
Antivirus
Microsoft Security Essentials
Browser
Chrome
Other Info
120 mm Blue LED Fan -- Three Blue LED Lazer Light Sticks

My Computer My Computer

At a glance

Windows 7 Ult, Windows 8.1 Pro,Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHzG.Skill PC2 9600 1200Mhz 5 5 5 15 2TGTX480
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
Capture.JPG
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
My Internet is currently working :P
But I just wanna ensure that this issue doesn't come back to haunt me.
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
My Internet is currently working :P
But I just wanna ensure that this issue doesn't come back to haunt me.

Yes this looks fine to me now. It looks like system restore took care of the problem I saw.

The other picture of Device Manager showed too many tunnel adaptors which can cause problems but it looks like they are gone now.
 

My Computer My Computer

At a glance

Windows 7 Ult, Windows 8.1 Pro,Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHzG.Skill PC2 9600 1200Mhz 5 5 5 15 2TGTX480
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
Still there, my friend......

Capture.JPG
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64Intel Core i54 GBATI Mobility Radeon HD 5370
Computer Manufacturer/Model Number
Lenovo Y560
OS
Windows 7 Home Premium x64
CPU
Intel Core i5
Motherboard
M460 @ 2.53GHz
Memory
4 GB
Graphics Card(s)
ATI Mobility Radeon HD 5370
Still there, my friend......

View attachment 289170

Ahh ok, in this case they will come back to haunt you when there are enough of them to overload your network stack. The only thing the system restore did was to take you back to a point in time where there weren't so many tunnel adaptors which is what was crippling your system.

They usually show up in the ipconfig/all, I'm not sure why they aren't showing up there in your case.

I do have a file that will get rid of them all for you without having to do it manually.

There is a 32 and 64 bit version of this tunnel adaptor removal file, just run the one that is appropriate for your system.

You should think about updating the network driver and the firmware for your router as there is probably a compatibility problem that is causing this tunnel adaptor problem.
 

Attachments

Last edited:

My Computer My Computer

At a glance

Windows 7 Ult, Windows 8.1 Pro,Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHzG.Skill PC2 9600 1200Mhz 5 5 5 15 2TGTX480
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home built
OS
Windows 7 Ult, Windows 8.1 Pro,
CPU
Q9650-4.275GHz, E8600 4.5GHz, E6750-3.8GHz
Motherboard
Evga 780i FTW
Memory
G.Skill PC2 9600 1200Mhz 5 5 5 15 2T
Graphics Card(s)
GTX480
Sound Card
Asus Xonar D2
Monitor(s) Displays
HannsG
Screen Resolution
1680X1050
Hard Drives
GSkill Phoenix Pro 120GB SSD
PSU
ThermalTake Toughpower 1000Watt modular
Case
ThermalTake XaserV
Cooling
Xigmatek S1283
Keyboard
Logitech G15
Mouse
Logitech G9
Internet Speed
T1
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