TidalWaves
New member
- Local time
- 2:18 PM
- Messages
- 2
So I've been having BSOD errors for 6 months now. After dealing with Microsoft for 5 months, they're basically told me that I'm on my own (after they admitted to causing the issue and recently installed a codec containing a virus on my computer which i have since removed). the whole issue started After Microsoft manually cleared my registry -without my permission- while trying to install office 2013.
I've taken the computer to three different Computer technicians, who tested all hardware in the computer and were unable to find the cause of the BSOD, stating that ALL hardware was functioning properly. I have been told that -and I have even done it myself- that pieces of my hardware was tested individually by taking one gpu out/ one stick of ram out and testing it. they even went as far as trying other hardware (PSUs, RAM and GPU's) with my computer, only to get the same result. They even tested the motherboard and the issue persisted.
One of the recent computer techs as well as the Corel Tech I was speaking to said something about a hardware driver issue being the culprit but no one is exactly sure. The blue Sceens mostly occur when i try to render videos/edit and save videos as a new file- in Corel Video Studio Pro Ultimate X5.
Here's what i've tried program wise to render the videos in to test if it was the program or not:
-Corel Video Studio Pro Ultimate X5: BSOD every time it reaches 3% or more (after recent RAM test and re- installation the rendering percentage can sometimes get to 80% before the computer freezes up solid or Bluescreens)
-Corel Video Studio Pro Ultimate X6: BSOD after 26% -Windows Movie Maker: Will not Read .avi files due to a missing codec, despite K-Light being present. when rendering other file formats, the program always encounters and error and closes
-After Effects CS2: Program crashed and needed to close before rendering was 27%
-Adobe Premiere Pro CS2: Will not Read .avi files due to a missing codec, despite K-Light being present However, I noticed these other BSOD instances:
-when Microsoft tried installing some of their diagnostic tools via remote access
-sometimes while playing CoD
-When using my HD PVR to live stream my game play footage to friends
-Oncewhile installing Photoshop elements 10 while playing guild Wars 2
I do NOT have ALL the dump files as most of them were lost somewhere in the last.... 13 or 14 clean installs done on the computer in attempt to fix the issue. However I do have the errors codes written down:
-7E < most common
-1E
-3B
-4A
-0A
-34 "cache Manager"< I got this one while installing Photoshop elements 10 while playing guild Wars 2
Most of the time, it's a "Service exception not handled" or a "cache Manager" error message. who Crashed logs also point to the windows Kernal or in some cases a third party Driver.
Here's my computer Specs:
Windows 7 Ultimate 64 Bit
AMD FX 8350
ASRock 990 FX Extreme 4
32 GB RAM
2 Way SLI Nvidia GeForce GTX 670 (EVGA)
850W PSU
2 DVD/ CD blu-ray and lightscribe bay drives
SD card reader Bay with SSD rack
512 GB SSD (primary drive)
3 TB HDD (storage drive for music, videos, games, etc.)
(All drives are SATA drives)
Computer Drivers and updates were current and up to date before the recent clean install. Here's what I've tried:
-Taking the computer to 3 different computer technicians who tested the computer throughly and can't figure out what's going on as the hardware seems to be functioning properly.
-Motherboard BIOS is up to date currently. even clearing the CMOS did nothing.
-RAM was tested on the Mobo.
-Mem. test was run on the Ram. RAM passed
-Ram was taken out of the computer to test. Even with 4 GB or less in the computer, BSOD persisted. -One GPU was taken out of the computer. No difference.
-One shop said that did the same for each component, even swapping out the PSU and cords. No difference.
-RAM timings and voltage was reset to default after Microsoft changed my hardware settings while using a program to trigger the Bluescreens, which prompted in bluescreens while Windows booted, resulting in a system restore to fix the issue. CPU-Z still reports in correct timings while the BIOS reports correct timings.
-Windows was installed on the HDD and even then the computer continued to Bluescreen. Configuration did not have the SSD installed
- Tried using O/S without Service pack 1 update. Issue persisted
-tried using O/S wirh Service pack update. Issue persisted
-Microsoft tried disabling some of my devices with mixed results including: Slowness, freezing, my screen not responding despite being plugged in and programs not running or installing
-Tested computer with bare bones essential parts (one RAM stick , one GPU etc.)
-tested each Ram stick individually
- Setting (my SDD) AHCI as Sata mode only caused the computer to blue screen before reaching the desktop.
Microsoft refuses to help me further, saying that it's faulty hardware which I find too convenient an excuse since the computer worked 100% FINE before they cleared the registry. The computer is currently in the repair shop and according to the tech, it may be about another few days to maybe another week before I get the computer back. He can't figure out what the issue is either. The only BSOD logs i currently have are old ones from when the computer first started BSODing. I'll try to find them
Edit: here's the dump files. not sure why the formatting is messing up.
I've taken the computer to three different Computer technicians, who tested all hardware in the computer and were unable to find the cause of the BSOD, stating that ALL hardware was functioning properly. I have been told that -and I have even done it myself- that pieces of my hardware was tested individually by taking one gpu out/ one stick of ram out and testing it. they even went as far as trying other hardware (PSUs, RAM and GPU's) with my computer, only to get the same result. They even tested the motherboard and the issue persisted.
One of the recent computer techs as well as the Corel Tech I was speaking to said something about a hardware driver issue being the culprit but no one is exactly sure. The blue Sceens mostly occur when i try to render videos/edit and save videos as a new file- in Corel Video Studio Pro Ultimate X5.
Here's what i've tried program wise to render the videos in to test if it was the program or not:
-Corel Video Studio Pro Ultimate X5: BSOD every time it reaches 3% or more (after recent RAM test and re- installation the rendering percentage can sometimes get to 80% before the computer freezes up solid or Bluescreens)
-Corel Video Studio Pro Ultimate X6: BSOD after 26% -Windows Movie Maker: Will not Read .avi files due to a missing codec, despite K-Light being present. when rendering other file formats, the program always encounters and error and closes
-After Effects CS2: Program crashed and needed to close before rendering was 27%
-Adobe Premiere Pro CS2: Will not Read .avi files due to a missing codec, despite K-Light being present However, I noticed these other BSOD instances:
-when Microsoft tried installing some of their diagnostic tools via remote access
-sometimes while playing CoD
-When using my HD PVR to live stream my game play footage to friends
-Oncewhile installing Photoshop elements 10 while playing guild Wars 2
I do NOT have ALL the dump files as most of them were lost somewhere in the last.... 13 or 14 clean installs done on the computer in attempt to fix the issue. However I do have the errors codes written down:
-7E < most common
-1E
-3B
-4A
-0A
-34 "cache Manager"< I got this one while installing Photoshop elements 10 while playing guild Wars 2
Most of the time, it's a "Service exception not handled" or a "cache Manager" error message. who Crashed logs also point to the windows Kernal or in some cases a third party Driver.
Here's my computer Specs:
Windows 7 Ultimate 64 Bit
AMD FX 8350
ASRock 990 FX Extreme 4
32 GB RAM
2 Way SLI Nvidia GeForce GTX 670 (EVGA)
850W PSU
2 DVD/ CD blu-ray and lightscribe bay drives
SD card reader Bay with SSD rack
512 GB SSD (primary drive)
3 TB HDD (storage drive for music, videos, games, etc.)
(All drives are SATA drives)
Computer Drivers and updates were current and up to date before the recent clean install. Here's what I've tried:
-Taking the computer to 3 different computer technicians who tested the computer throughly and can't figure out what's going on as the hardware seems to be functioning properly.
-Motherboard BIOS is up to date currently. even clearing the CMOS did nothing.
-RAM was tested on the Mobo.
-Mem. test was run on the Ram. RAM passed
-Ram was taken out of the computer to test. Even with 4 GB or less in the computer, BSOD persisted. -One GPU was taken out of the computer. No difference.
-One shop said that did the same for each component, even swapping out the PSU and cords. No difference.
-RAM timings and voltage was reset to default after Microsoft changed my hardware settings while using a program to trigger the Bluescreens, which prompted in bluescreens while Windows booted, resulting in a system restore to fix the issue. CPU-Z still reports in correct timings while the BIOS reports correct timings.
-Windows was installed on the HDD and even then the computer continued to Bluescreen. Configuration did not have the SSD installed
- Tried using O/S without Service pack 1 update. Issue persisted
-tried using O/S wirh Service pack update. Issue persisted
-Microsoft tried disabling some of my devices with mixed results including: Slowness, freezing, my screen not responding despite being plugged in and programs not running or installing
-Tested computer with bare bones essential parts (one RAM stick , one GPU etc.)
-tested each Ram stick individually
- Setting (my SDD) AHCI as Sata mode only caused the computer to blue screen before reaching the desktop.
Microsoft refuses to help me further, saying that it's faulty hardware which I find too convenient an excuse since the computer worked 100% FINE before they cleared the registry. The computer is currently in the repair shop and according to the tech, it may be about another few days to maybe another week before I get the computer back. He can't figure out what the issue is either. The only BSOD logs i currently have are old ones from when the computer first started BSODing. I'll try to find them
Edit: here's the dump files. not sure why the formatting is messing up.
Last edited:
My Computer
At a glance
Windows 7 Ultimate 64 bitAMD Vishera 8350Gskill Aries 32 GB (4x8)2 EVGA NvIDIA Geforce GTX 670's runing SLI
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Custom
- OS
- Windows 7 Ultimate 64 bit
- CPU
- AMD Vishera 8350
- Motherboard
- ASRock 990FX Extreme 4
- Memory
- Gskill Aries 32 GB (4x8)
- Graphics Card(s)
- 2 EVGA NvIDIA Geforce GTX 670's runing SLI
- Hard Drives
- Main: 512 GB M4 SSD
Storage: 3 TB WD green HDD
- Antivirus
- none currently due to recent clean install
- Browser
- Firefox
