Solved Virus Deletion Now Makes Internet Access Impossible

[Florida Rene]

My main desktop PC (configuration below) worked fine accessing the Internet via Firefox, I.E., and Chrome until yesterday morning when AVG found and deleted these "dangerous" infections that had to have come via Firefox since it was the only software in use:
C:\Windows\SysWOW64\AdpeakProxy.dll
C:\Windows\SysWOW64\Adware Generic5.AKMV
C:\Windows\SysWOW64\Adware Generic5.AKOC
C:\Temp\ScorpionSaver.exe

Agent Ransack confirms that all 4 of those files are NOT present now anywhere on C:\.

Since the AVG deletions, I've had no Internet Access via Firefox, I.E. 11, or Chrome, even though \ControlPanel\Network and Sharing says the computer is connected and \ControlPanel\Internet Properties says "You are already connected to the Internet".

I have tried System Restore for December 17, 13, 10, and 3. All completed successfully, but still no Internet Access even though Control Panel says it's connected.

My laptop and backup computer (using it now but hate to) work fine on the same cable modem connection for FF, IE, and Chrome.

Seven Forums has been very helpful previously, and I'm crossing my fingers
that someone wiser than me can help me to straighten out this very vexing snag.

Thanks in advance for your help.


Machine Setup:
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
3.00 gigahertz AMD Athlon II X4 640
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total), Not hyper-threaded
2000.40 Gigabytes Usable Hard Drive Capacity
841.63 Gigabytes Hard Drive Free Space
6136 Megabytes Usable Installed Memory

 

[Rawad]

My main desktop PC (configuration below) worked fine accessing the Internet via Firefox, I.E., and Chrome until yesterday morning when AVG found and deleted these "dangerous" infections that had to have come via Firefox since it was the only software in use:
C:\Windows\SysWOW64\AdpeakProxy.dll
C:\Windows\SysWOW64\Adware Generic5.AKMV
C:\Windows\SysWOW64\Adware Generic5.AKOC
C:\Temp\ScorpionSaver.exe

Agent Ransack confirms that all 4 of those files are NOT present now anywhere on C:\.

Since the AVG deletions, I've had no Internet Access via Firefox, I.E. 11, or Chrome, even though \ControlPanel\Network and Sharing says the computer is connected and \ControlPanel\Internet Properties says "You are already connected to the Internet".

I have tried System Restore for December 17, 13, 10, and 3. All completed successfully, but still no Internet Access even though Control Panel says it's connected.

My laptop and backup computer (using it now but hate to) work fine on the same cable modem connection for FF, IE, and Chrome.

Seven Forums has been very helpful previously, and I'm crossing my fingers
that someone wiser than me can help me to straighten out this very vexing snag.

Thanks in advance for your help.


Machine Setup:
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
3.00 gigahertz AMD Athlon II X4 640
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total), Not hyper-threaded
2000.40 Gigabytes Usable Hard Drive Capacity
841.63 Gigabytes Hard Drive Free Space
6136 Megabytes Usable Installed Memory

Have you tried using Malwarebytes?, maybe it didn't remove all the threats , it just removed some of them.

 

[Florida Rene]

My main desktop PC (configuration below) worked fine accessing the Internet via Firefox, I.E., and Chrome until yesterday morning when AVG found and deleted these "dangerous" infections that had to have come via Firefox since it was the only software in use:
C:\Windows\SysWOW64\AdpeakProxy.dll
C:\Windows\SysWOW64\Adware Generic5.AKMV
C:\Windows\SysWOW64\Adware Generic5.AKOC
C:\Temp\ScorpionSaver.exe

Agent Ransack confirms that all 4 of those files are NOT present now anywhere on C:\.

Since the AVG deletions, I've had no Internet Access via Firefox, I.E. 11, or Chrome, even though \ControlPanel\Network and Sharing says the computer is connected and \ControlPanel\Internet Properties says "You are already connected to the Internet".

I have tried System Restore for December 17, 13, 10, and 3. All completed successfully, but still no Internet Access even though Control Panel says it's connected.

My laptop and backup computer (using it now but hate to) work fine on the same cable modem connection for FF, IE, and Chrome.

Seven Forums has been very helpful previously, and I'm crossing my fingers
that someone wiser than me can help me to straighten out this very vexing snag.

Thanks in advance for your help.


Machine Setup:
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
3.00 gigahertz AMD Athlon II X4 640
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total), Not hyper-threaded
2000.40 Gigabytes Usable Hard Drive Capacity
841.63 Gigabytes Hard Drive Free Space
6136 Megabytes Usable Installed Memory

Have you tried using Malwarebytes?, maybe it didn't remove all the threats , it just removed some of them.

Yes, Malware Bytes and Security Essentials both said "no threats".

 

[Rawad]

Is your Driver Adapter up to date?

 

[Florida Rene]

Is your Driver Adapter up to date?

Thank you for trying to help.

All drivers and updates (as far as I know) were up to date as of 7:45 a.m. 12/18/13. AVG deletions were at roughly 8:00 a.m. No internet access since those deletions.

Some Microsoft updates were marked for downloading prior to the deletions, and when I went to do them at about 8:10 a.m., suddenly there was no access. Emails continued arriving until about 7:50 a.m. 12/18/13, then no more.

It's still stymied. No incoming or outgoing Internet Access, yet the same cable modem connection works for the backup computer on which I'm typing this, and on my laptop.

 

[Rawad]

Is your Driver Adapter up to date?

Thank you for trying to help.

All drivers and updates (as far as I know) were up to date as of 7:45 a.m. 12/18/13. AVG deletions were at roughly 8:00 a.m. No internet access since those deletions.

Some Microsoft updates were marked for downloading prior to the deletions, and when I went to do them at about 8:10 a.m., suddenly there was no access. Emails continued arriving until about 7:50 a.m. 12/18/13, then no more.

It's still stymied. No incoming or outgoing Internet Access, yet the same cable modem connection works for the backup computer on which I'm typing this, and on my laptop.

Yeah unfortunately I was unable to solve your problem , hopefully someone else will be able to help you solve your problem.

 

[Florida Rene]

Thank you for trying, Rawad.

I'll cross my fingers that someone wonderful comes to my rescue.

 

[tommytinkroom]

You could try this option,it worked for me when i had a similar problem to you.Try option 2.
DNS Resolver Cache - Flush and Reset in Windows

 

[jdm6286]

I have the same issue. came home to 5 instances of the generic5.AKMV and now nothing but internet explorer will connect to the internet. not sure about any solution... tried flushing my DNS, ip renew, and scanned with malwarebytes. no idea, PLEASE SAVE ME!

 

[Florida Rene]

You could try this option,it worked for me when i had a similar problem to you.Try option 2.
DNS Resolver Cache - Flush and Reset in Windows

Thanks, Tommy...but, I'm on Win 7.

 

[Golden]

It applies to both W7 and Windows 8

 

[Florida Rene]

Hello Tommy & Golden...

Thank you for your suggestions. I successfully flushed, then stopped and started DNS Client Service.

But I.E. doesn't work. No matter which site I try to access, the error message is "The Page can't be displayed." When I click on "Fix connection problems" Troubleshooting tells me it "couldn't identify the problem."

Any more ideas would be welcome. Thanks.

 

[HAVOC]

Have you tried another browser?

 

[Florida Rene]

Have you tried another browser?

Yes...Chrome 31.0.1650.57, FF 25.0.1.5064, and IE 11.0.9600.16428.

All 3 worked fine yesterday before the AVG virus removal cited in my first post above...but none access the internet now.

 

[Golden]

In Device Manager, is there a yellow triangle with an exclamation mark next to your network adapter?

 

[indianacarnie]

You can try this, it will reset your Windows Host File, Internet Protocol, and Winsock. It will also renew your IP address and flush your DNS cache. Copy/paste the following in Notepad. Then click File and Save. Type reset.bat for the File name and change Save as type to All Files and save to your Desktop. Double click to run it. When its finished, reboot and see if you have net.


@Echo off
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
cls
echo Script finished.
pause
del %0


After you've checked Device Manager for missing drivers of course.

 

[Florida Rene]

In Device Manager, is there a yellow triangle with an exclamation mark next to your network adapter?

No, just the usual + sign. When I open it up, Device Status says "This device is working properly."

It's Realtek PCIe GBE Family Controller, Driver Version 7.37.1229.2010.

I appreciate you trying to figure this out. Thanks.

 

[Florida Rene]

You can try this, it will reset your Windows Host File, Internet Protocol, and Winsock. It will also renew your IP address and flush your DNS cache. Copy/paste the following in Notepad. Then click File and Save. Type reset.bat for the File name and change Save as type to All Files and save to your Desktop. Double click to run it. When its finished, reboot and see if you have net.


@Echo off
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
cls
echo Script finished.
pause
del %0


After you've checked Device Manager for missing drivers of course.

Hi...and thanks. Appreciate your step-by-step hints.

Got thru it all okay. But still no internet access. Very vexing.

 

[indianacarnie]

O.K. On to the next step(s). Download Farbar Service Scanner (link follows) Open and select Internet Services. Click Scan. It will make a text log. Under File Check look for any missing files. It will say " Attention! File is missing and should be restored". If any files are missing, you'll have to replace them. Do this by typing the missing file in the search box and clicking Search Files. Copy/paste any replacement files to your C:\Windows\system32\Drivers folder. Then reboot.

Here's the link for FarBar : Farbar Service Scanner Download

By the way, have you ran a sfc/scannow to find and possibly repair any corrupted system files? We have many excellent tutorials here at the forums, here's how to do that if you haven't before :http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Florida Rene]

O.K. On to the next step(s). Download Farbar Service Scanner (link follows) Open and select Internet Services. Click Scan. It will make a text log. Under File Check look for any missing files. It will say " Attention! File is missing and should be restored". If any files are missing, you'll have to replace them. Do this by typing the missing file in the search box and clicking Search Files. Copy/paste any replacement files to your C:\Windows\system32\Drivers folder. Then reboot.

Here's the link for FarBar : Farbar Service Scanner Download

By the way, have you ran a sfc/scannow to find and possibly repair any corrupted system files? We have many excellent tutorials here at the forums, here's how to do that if you haven't before :http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

You're a fount of information!

Results from your suggestions are:

1. FSS reports "MD5 is legit" after all 9 file names.
2. sfc scannow reports "Windows Resource Protection did not find any integrity violations."

Still no internet access for Chrome, I.E., or FF.