New to Win 7 pro 64 - Serious basic questions

[Justin Denial]

Had this new Dell for about a month - delivered with Win 7 Pro x64 SP1 installed.
1st thing - made a system image disk set - using Dell utility.

2nd - Tried to make a rescue disk - Dell Utility looks for a USB drive greater than 100mg < 3 TB. instered 16 Gig thumb drive - NOPE - wants an eternal HDD! Win 7 utility - error message. ( don't remember it off hand, but I didn't get very far into kicking off the utility. )

3 - Win 7 updates - spent 24 hours downloading and "installing" umpteen updates - Important! Currently I have at least 220 failed update installs sitting in the 'update' window of the whatever utility wants me to download and install more important updates ( which also fail to install).

Current program installs on that machine ( not using it to type this ) are AVG and Firefox. nothing else so far. By the way - Firefox does run without problems ( although I should evidently be using an alternative browser in the near future.. )

I had one instruction to erase the update folder - well can't find an "Update" folder - where the hell does Win 7 store this stuff.? ->Then, do I have to download each one - one at a time, with a reboot each time, only to find out they didn't install?

My account is admin level, and neither I, nor the Administrator, are allowed to see what's in various folders, even though I believe I have system folders as " visible".

If this thing can't accomplish basic stuff, I'm really tempted to install Win XP, get it fully updated to SP3, and run the thing the way I want to.

Need serious advice about Win 7 and definitive help sessions with this Basic Stuff!!
Yes working through tutorials, but a lot revolve around a system that seems to accept updates and allows one to create a freaking Rescue disk.

AND - Yeah I know, XP support ends in April - ( which is a good reason to get the job done NOW) but I don't believe the OS will just roll over and die - unless they coded in a drop dead date in the software ( which means I would have to disable the "clock whatever..... ).

 

[AddRAM]

How was it when you 1st got it ?

You didn`t do ant updates when you got it ?

Is windows activated ?

 

[The Howling Wolves]

One rule of thumb I was taught here was to download updates in small amounts.
Check a few of the smaller ones at a time then when you get to the larger sized downloads grab a few and download.
It may take a little longer but the downloads will go smoother.

Make sure you uncheck the box that wants you to download updates automatically. Take control of your computer.

By the way... Welcome to 7 Forums, fill out your specs, take a look at all the great Tutorials and enjoy your stay here.
THW

 

[Justin Denial]

Got it about Dec 8th. Dec 9th made disk image, and tried rescue disk. Dec 9th started downloading 'updates' - yes in smaller batches - eventually by issue date to get older ones first, in case they were interdependent. Some took. most didn't. Yes Windows is activated. And NO - no automatic updates, I always use Ask Me for any program out looking for updates.
Where is the "UPdate" 'folder' in Win 7 so I can clear out the failed updates? winsxs?? If so, How do I correlate those 'files' with the information in the 'windows update' screen that shows all the failed downloads?
Thanks for the replies.

 

[derekimo]

Where is the "UPdate" 'folder' in Win 7 ?

C:\Windows\SoftwareDistribution\Download

If so, How do I correlate those 'files' with the information in the 'windows update' screen that shows all the failed downloads?

That is a good question, I don't have an answer for you though.

I am going to request this be moved to the updates forum where our experts will see it.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data BEFORE tinkering with anything!

 

[Justin Denial]

OK, Finally back at it. Downloading the SURT. 435 Megs! really?

C:\Windows\SoftwareDistribution\Download - I've got 1 entry - That doesn't correlate with the 220+ failed updates. The surt is finally downloaded, so I'll run that and see what happens!

Wondering if updates fail because they aren't relevant to current OS.
Back later.

OK Ran SURT - Installed, then installed Hotfix. Pretty quick - is there something more to running SURT?

New updates available - clicked 3 dated 1/14/14, all those failed. What's the point in this M$ B$???? Those 1/14 updates show up again in the "update" download window. flock that.

Do I waste my time doing the next step?? SFC

Ran SFC /verify only - No problems found

 

[NoelDP]

CheckSUR contains a LOT of files (I tried extracting it once, and abandoned it when it got to 2.5GB ) as backups for updates which are known to cause problems (from the error-collecting telemetry that WU sends back) if it finds errors, it attempts to correct them using these files, and logs all errors and correction attempts.

It's mugs like me who then have the fun of finding any other 'missing' files - and interpreting the more complex error messages and attempting to correct them as well.

 

[Justin Denial]

CheckSUR.log: 1k

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-01-19 15:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 554
No errors detected
< ------ >
CheckSUR.persist.log 1k


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 22.0
2014-01-19 15:40

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 554
No errors detected
==============================
CBS.log - can't open ( access denied) : 679k.

Error codes? I would have to find the failed updates and delete them in order to "reinstall" tehn to get the 'error code'. OR (1) I could do screen prints associated with right clicking and viewing details of each failed install. OR (2), I COULd copy and paste them into something ( notepad's all I got now, and summarize each heading and related error code. ) (1) would burn up a LOT of thread space., and (2) That seems like a lot of work.

How about I ignore it ALL, and all future updates, and just load my programs and see what happens. I mean I've got about a month into this just trying to find out why 220 Important security Updates didn't install and still looking at a bare bones system.

 

[whs]

Where is the "UPdate" 'folder' in Win 7

Have a look here: C:\Users\whs\AppData\Roaming\PCDr

 

[NoelDP]

Looks like CheckSUR found nothing wrong, which is good, at least


Please post your C:\Windows\windowsupdate.log file - that'll give us a lot of data to work with.

 

[NoelDP]

Where is the "UPdate" 'folder' in Win 7

Have a look here: C:\Users\whs\AppData\Roaming\PCDr

That only applies if PCDr is installed - and on your machine, since you didn't bother to edit your username out.

 

[whs]

Yeah, looks like I forgot that.

 

[Justin Denial]

trying to attach the windows update log - hey- "getting an error message below - 800b0100 on KB2882822 & kb2859537 - I'm being told my windows is not genuine. " Bull.

found the paper clip, highlighted the log file, look like its attached. Some uploads marked as potentially superceded...


WHS - I figured out the user sub, No PCDr installed here yet.

 

[NoelDP]

Please post an MGADiag report - it may have some interesting data for us.

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

 

[NoelDP]

The windowsupdate log ends with the following...

 Line 11000: 2014-01-19 16:51:17:096 1248 e10 Report REPORT EVENT: {C914251B-95E0-4E9E-89D7-D7BAAE70C6EE} 2014-01-19 16:51:16:488-0700 1 182 101 {35DCB297-873A-45AF-BB19-E8B18AEDD5BB} 202 80070005 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80070005: Security Update for Windows 7 for x64-based Systems (KB2862330).
 Line 11001: 2014-01-19 16:51:17:096 1248 e10 Report REPORT EVENT: {05EE039F-CC78-4409-8D3D-4D1CE91DB9CC} 2014-01-19 16:51:16:503-0700 1 182 101 {17A5424C-4C70-4BB4-8F83-66DABE5E7CA2} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Security Update for Windows 7 for x64-based Systems (KB2913602).
 Line 11002: 2014-01-19 16:51:17:096 1248 e10 Report REPORT EVENT: {C54A982C-1897-43D8-A27E-AB713F495D2A} 2014-01-19 16:51:16:519-0700 1 182 101 {E09D784A-7571-4666-AEBF-E33B9436F82E} 200 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2913431).

The 800f0826 errors simply mean that these updates are blocked by another failing update - which is KB2862330, failing due to a 80070005 error (Access Denied)


Open an Elevated Command Prompt, and run the following commands

sc sdshow plugplay
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-18" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-19" /S
REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-20" /S

Copy and paste the results to your reply

Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Justin Denial]

MAG Data report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {13896D08-1DB2-4CDD-9A7E-B1E4065EA385}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{13896D08-1DB2-4CDD-9A7E-B1E4065EA385}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2671296472-575815024-900823247</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 3521</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="7"/><Date>20130819000000.000000+000</Date></BIOS><HWID>A6D53507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-2832013
Installation ID: 012865686664996556018703189556900976879565758763768214
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 1/21/2014 6:43:44 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:29:2013 19:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEA6GFK7qgV6rnQvQAjDpv8qBa/7CeWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          CL09   
  FACP            DELL          CL09   
  DBGP            DELL          CL09   
  HPET            DELL          CL09   
  BOOT            DELL          CL09   
  MCFG            DELL          CL09   
  SLIC            DELL          CL09   
  UEFI            DELL          CL09   
  ASF!            DELL          CL09   
  SLIC            DELL          CL09   
  SSDT            COMPAL        CRV ORB 
  ASPT            DELL          CL09   
  FPDT            DELL          CL09   
  SSDT            COMPAL        CRV ORB 
  SSDT            COMPAL        CRV ORB

-> This is Validly activated, Right???
I really appreciate your help.

Next, to run the Dos stuff in your next post.

?? Did this "code" thing work right? ?? I had a different result on a mis-post later, that looked "better". May try again.

 

[Justin Denial]

DOS Commands run here


>>>>
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sc sdshow plugplay

DA;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)SAU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-18" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-18
Flags REG_DWORD 0xc
State REG_DWORD 0x0
RefCount REG_DWORD 0x1
Sid REG_BINARY 010100000000000512000000
ProfileImagePath REG_EXPAND_SZ %systemroot%\system32\config\systemprof
ile


C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-19" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-19
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\LocalService

Flags REG_DWORD 0x0
State REG_DWORD 0x0


C:\Windows\system32>REG QUERY "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\
CurrentVersion\ProfileList\S-1-5-20" /S

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-
5-20
ProfileImagePath REG_EXPAND_SZ C:\Windows\ServiceProfiles\NetworkServi
ce
Flags REG_DWORD 0x0
State REG_DWORD 0x0


C:\Windows\system32>

 

[NoelDP]

They are OK - let's check the user keys now.

run the following commands, and post the results...

REG QUERY HKU
REG QUERY HKU\S-1-5-20
REG QUERY HKU\S-1-5-20\Environment

 

[Justin Denial]

The HKU queries here.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>reg query hku

HKEY_USERS\.DEFAULT
HKEY_USERS\S-1-5-19
HKEY_USERS\S-1-5-20
HKEY_USERS\S-1-5-21-2671296472-575815024-900823247-1000
HKEY_USERS\S-1-5-21-2671296472-575815024-900823247-1000_Classes
HKEY_USERS\S-1-5-18

C:\Windows\system32>reg query hku\s-1-5-20

HKEY_USERS\s-1-5-20\AppEvents
HKEY_USERS\s-1-5-20\Console
HKEY_USERS\s-1-5-20\Control Panel
HKEY_USERS\s-1-5-20\Environment
HKEY_USERS\s-1-5-20\EUDC
HKEY_USERS\s-1-5-20\Keyboard Layout
HKEY_USERS\s-1-5-20\Network
HKEY_USERS\s-1-5-20\Printers
HKEY_USERS\s-1-5-20\Software
HKEY_USERS\s-1-5-20\System

C:\Windows\system32>reg query hku\s-1-5-20\environment

HKEY_USERS\s-1-5-20\environment
TEMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp
TMP REG_EXPAND_SZ %USERPROFILE%\AppData\Local\Temp


C:\Windows\system32>

--->>>> Maybe 1-5-21 ???? ( Nope - copied full string - 'can't find path.. )