Sudden BSoD While Playing an Online Game, Error 0x50

[shriekyphantom]

Sudden BSoD while playing an online game in my 2 year old laptop. Then after the computer restarts and prompted to choose to run the windows normally or repair. After choosing the run normally, I got BSoD again. Not sure if it is really one since I don't see the error code. Then the computer restarts. Then, prompted again and chose run normally and it happened again. For the third time, now the Windows started normally.

 

[errorwin7]

This error 0x50 can have multiple causes : hardware (memory), Antiviruses, HDD problems. Try use Last good Known Configuration with F8 key pressing while you log in. After you log in then check Hardware drivers, antivirus, HDD chkdsk /f /r options....

 

[Arc]

Hi errorwin7.

The zip contains one crash dump only ......

[COLOR=Red]BugCheck C000021A[/COLOR], {fffff8a0078043d0, 0, ffffffffc0000001, 10768}

----- ETW minidump data unavailable-----
Probably caused by : ntkrnlmp.exe ( nt!ExpSystemErrorHandler2+5e1 )

Followup: MachineOwner
---------

So I strongly support what errorwin7 suggested.

This error 0x50 can have multiple causes : hardware (memory), Antiviruses, HDD problems. Try use Last good Known Configuration with F8 key pressing while you log in. After you log in then check Hardware drivers, antivirus, HDD chkdsk /f /r options....

For any next BSOD, Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[shriekyphantom]

Updated the attached file.

 

[Arc]

No new BSOD is there.

From the next time, dont change the original post. Update data in your subsequent post only.

 

[shriekyphantom]

Another BSoD while playing the game again. Not really playing since I just opened the game and accidentally clicked a link in the patch window that opens a webpage using IE.

 

[Arc]

If you have Windows Update KB2670838 installed, uninstall it.
Remove an update - Microsoft Windows Help

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff881a2b637c0, 0, fffff880082e7185, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+a9185 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff881a2b637c0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff880082e7185, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800040c2100
GetUlongFromAddress: unable to read from fffff800040c21c0
 fffff881a2b637c0 Nonpaged pool

FAULTING_IP: 
igdpmd64+a9185
fffff880`082e7185 8b0401          mov     eax,dword ptr [rcx+rax]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  fffff8800bd4cae0 -- (.trap 0xfffff8800bd4cae0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88008dc35c0 rbx=0000000000000000 rcx=0000000199da0200
rdx=fffffa800ca907c0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880082e7185 rsp=fffff8800bd4cc70 rbp=fffffa800ca907c0
 r8=0000000000000000  r9=fffff8800bd4cca0 r10=fffffa800ae3a3a0
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
igdpmd64+0xa9185:
fffff880`082e7185 8b0401          mov     eax,dword ptr [rcx+rax] ds:fffff881`a2b637c0=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003f075a3 to fffff80003e8ab80

STACK_TEXT:  
fffff880`0bd4c978 fffff800`03f075a3 : 00000000`00000050 fffff881`a2b637c0 00000000`00000000 fffff880`0bd4cae0 : nt!KeBugCheckEx
fffff880`0bd4c980 fffff800`03e88cae : 00000000`00000000 fffff881`a2b637c0 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0bd4cae0 fffff880`082e7185 : 00000000`00000001 00000000`00000000 00000000`00000020 fffffa80`0cd60300 : nt!KiPageFault+0x16e
fffff880`0bd4cc70 00000000`00000001 : 00000000`00000000 00000000`00000020 fffffa80`0cd60300 fffffa80`0ae3a3a0 : igdpmd64+0xa9185
fffff880`0bd4cc78 00000000`00000000 : 00000000`00000020 fffffa80`0cd60300 fffffa80`0ae3a3a0 fffff880`082e7bde : 0x1


STACK_COMMAND:  kb

FOLLOWUP_IP: 
igdpmd64+a9185
fffff880`082e7185 8b0401          mov     eax,dword ptr [rcx+rax]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  igdpmd64+a9185

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e4152eb

FAILURE_BUCKET_ID:  X64_0x50_igdpmd64+a9185

BUCKET_ID:  X64_0x50_igdpmd64+a9185

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x50_igdpmd64+a9185

FAILURE_ID_HASH:  {fe72fd6b-76c5-73e0-f365-f9187c9a803e}

Followup: MachineOwner
---------

0: kd> lmvm igdpmd64
start             end                 module name
fffff880`0823e000 fffff880`08df65c0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        Tue Aug 09 21:01:55 2011 (4E4152EB)
    CheckSum:         00BB861A
    ImageSize:        00BB85C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[shriekyphantom]

Done. Can I re-install it after uninstalling it?

 

[Arc]

You can, but you may not.

 

[shriekyphantom]

I see. Thanks