Solved BSOD few moments after startup, but works in safe mode.

[LewiiG]

So I posted here before about my laptop having BSOD problems whilst playing games (http://www.sevenforums.com/bsod-help-support/321102-multiple-bsods-caused-ntoskrnl-exe-apparently-when-playing-games-2.html) and with help came to the conclusion that after 5 good years of use it is simply just dying and can no longer run games or anything strenuous. I just used it for browsing and other non gaming tasks since then fine.

However it's now gotten to the point where I can't even start the computer for more than a minute without crashing into a BSOD. It logs in and gets to the desktop, but will soon show the error screen. Since then I have had to use safe mode to do work or do whatever I am doing which is a bit handicapped and awkward. I found it interesting though that I was able to run games that were previously unable to even start in normal mode in safe mode (with some somewhat unplayable lag but it ran). Isn't this supposed to indicate some sort of software error? I don't know much if anything about BSOD errors and I am probably being too hopeful that my laptop could be restored to its pre 2014 state of glory, but maybe if someone could see what's going on and perhaps at least make normal mode functional again I would be very grateful. Even if just to say the laptop is screwed again.

Here is the SF file: View attachment 309635

It may contain errors from games and the previous thread's problem but at a certain point after that they should all be shortly after booting errors. I hope that it's obvious which ones are which but if not I'll single them out if needed.

What I tried to solve the problem previously can be found in the other thread linked.

Thanks.

 

[Gandalf]

Hi Mr. G - it would be most helpful if you provided a zip file of only the .dmp files pertaining to your current issue. To the best of my understanding, when a computer runs in the Safe mode but not in the normal mode, that is an indication of either one or more bad drivers and/or bad third party software. As soon as you can post the pertaining .dmp files, I hope to be able to isolate down the most likely cause of your current inconvenience.

To save some time, please post an image of your Device Manager.

 

[LewiiG]

Hi Mr. G - it would be most helpful if you provided a zip file of only the .dmp files pertaining to your current issue.

View attachment 309910

To save some time, please post an image of your Device Manager.

View attachment 309911

To the best of my understanding, when a computer runs in the Safe mode but not in the normal mode, that is an indication of either one or more bad drivers and/or bad third party software. As soon as you can post the pertaining .dmp files, I hope to be able to isolate down the most likely cause of your current inconvenience.

Hi Gandalf and thanks for the reply! the dmp files should all now be of the current problem though there is a possibility that the first two or so aren't. Yeah that's interesting. I updated my drivers using Driver Booster. I recently read somewhere though that it's better for me to do it manually than use automatic software for whatever reason.

Thanks for the help.

 

[Gandalf]

While your DM looks good, suggest you boot into the Safe mode.
If the Safe mode creates a new BSOD, please post that dmp file.

 

[LewiiG]

While your DM looks good, suggest you boot into the Safe mode.
If the Safe mode creates a new BSOD, please post that dmp file.

I have been in safe mode the whole time and I have been starting it using F8. I believe driver verifier is on with correct settings and even now safe mode has not had any BSOD errors. With Driver verifier on if I try to start in normal mode it just crashes straight away not even showing a blue screen and not even creating a dmp file. I really have no idea what to do with this. Why must these errors have impossible to find sources ><

I'm still open to any suggestions if there are more.

Thanks.

 

[Gandalf]

Boot into the Safe mode and open the Task Manager.
Is your Drive Verifier listed under Applications or Processes?

 

[LewiiG]

Boot into the Safe mode and open the Task Manager.
Is your Drive Verifier listed under Applications or Processes?

Hmm...I didn't find it listed on there when I looked just now. Does it turn off automatically at some point? I just tried to set it up again but it said "no settings were changed" so I figure it's on somewhere. I managed to get a dmp file created by driver verifier though which gives fltmgr.sys as the problem which is a first. This is that dump View attachment 310187

I'll see if I can get more driver verifier dmp information in the meantime.

Thanks.

 

[Gandalf]

This dmp identifies:
This was probably caused by the following module: [FONT=Segoe UI, Arial]fltmgr.sys[/FONT] (0xFFFFF88001222010)
Bugcheck code: 0xC9 (0x226, 0xFFFFF88001222010, 0x0, 0x0)

This file is associated with ESET.
From the Safe mode suggest you uninstall ESET with
http://download.eset.com/special/ESETUninstaller.exe

Suggest you replace it with
Microsoft Security Essentials - Microsoft Windows

After we resolve these issues, if you wish to reinstall ESET, that is your choice.
If by some chance you do not have ESET, please let us know.

FYI - Driver Verification information
http://msdn.microsoft.com/en-us/library/windows/hardware/ff545448(v=vs.85).aspx

 

[LewiiG]

This dmp identifies:
This was probably caused by the following module: [FONT=Segoe UI, Arial]fltmgr.sys[/FONT] (0xFFFFF88001222010)
Bugcheck code: 0xC9 (0x226, 0xFFFFF88001222010, 0x0, 0x0)

This file is associated with ESET.
From the Safe mode suggest you uninstall ESET with
http://download.eset.com/special/ESETUninstaller.exe

Suggest you replace it with
Microsoft Security Essentials - Microsoft Windows

After we resolve these issues, if you wish to reinstall ESET, that is your choice.
If by some chance you do not have ESET, please let us know.

FYI - Driver Verification information
Driver Verifier (Windows Drivers)

Thanks. Well I don't recall ever having or using ESET but the uninstaller apparently uninstalled it successfully. I was using Microsoft Security Essentials as well. It seems the laptop is able to load into the desktop now...but only until my wallpaper tries to appear at which point BSOD. Not sure if that's related. Could be a different problem or the same but delayed somehow idk. Well I have extra dmps and only those this time if that's okay. Here View attachment 310211

Thanks for the help again.

*Edit* So I decided to uninstall the display drivers and now normal mode works using the standard VGA driver thing. If I try to update to the most recent Intel Mobile Chipset again, the BSOD problem continues. So basically I'm here now in normal mode with games actually running (again with much lag but still) and at a less than desirable resolution. Not sure if this would be considered a fix or is obvious, but at least I have more functionality than safe. Aren't there any other drivers out there that could restore the resolution and game playability? Or does it not work like that?

 

[Gandalf]

Check out #1 and #3 for possible fixes ...

These dmp files indicate:

1. This was probably caused by the following module: [FONT=Segoe UI, Arial]storport.sys[/FONT] (storport!RaidUnitCompleteRequest+0x208)
Bugcheck code: 0xA (0x238, 0x2, 0x0, 0xFFFFF800034C8C86)
description: Microsoft Storage Port Driver
Try this...
"0x000000BE" Stop error message when you use the Storport.sys driver to manage some storage devices in Windows Server 2008, in Windows Vista, in Windows 7 or in Windows Server 2008 R2

2. This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlmp.exe[/FONT] (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0x3093B9A0E6, 0x2, 0x0, 0xFFFFF800034D71A7)
The CAUSE is a Windows component which means something else drove it into Fault.

3. This was probably caused by the following module: [FONT=Segoe UI, Arial]dxgmms1.sys[/FONT] (dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+0x2A)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF8800477F0AA)
description: DirectX Graphics MMS
Try this...
How to install the latest version of DirectX

4. This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlmp.exe[/FONT] (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x50 (0xFFFFF7FF8F5EEF12, 0x8, 0xFFFFF7FF8F5EEF12, 0x5)
The CAUSE is a Windows component which means something else drove it into Fault.

 

[LewiiG]

Check out #1 and #3 for possible fixes ...

These dmp files indicate:

1. This was probably caused by the following module: [FONT=Segoe UI, Arial]storport.sys[/FONT] (storport!RaidUnitCompleteRequest+0x208)
Bugcheck code: 0xA (0x238, 0x2, 0x0, 0xFFFFF800034C8C86)
description: Microsoft Storage Port Driver
Try this...
"0x000000BE" Stop error message when you use the Storport.sys driver to manage some storage devices in Windows Server 2008, in Windows Vista, in Windows 7 or in Windows Server 2008 R2

3. This was probably caused by the following module: [FONT=Segoe UI, Arial]dxgmms1.sys[/FONT] (dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+0x2A)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF8800477F0AA)
description: DirectX Graphics MMS
Try this...
How to install the latest version of DirectX

The hotfix said something like it wasn't applicable to my machine and it seems I have the latest DirectX which is 11 for Windows 7.

Is there any hope/suggestions left for me? Maybe I'll try a fresh install of Windows 7 soon...But I have a feeling that won't work either.

Thanks.

 

[Gandalf]

Try re-seating the sata cables.
http://www.ehow.com/how_5974694_do-reseat-data-cables_.html

Then, give this a try...
http://support.microsoft.com/kb/929833

 

[Arc]

Hi LewiiG. Just like earlier, the crash dumps are all different, and indicating to hardware error.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

 

[LewiiG]

Try re-seating the sata cables.
How Do I Reseat Data Cables? | eHow

Then, give this a try...
Use the System File Checker tool to repair missing or corrupted system files

I'll probably try looking inside the laptop at a later date if neccessary. I've done sfc twice now with no results but will do again if needed.

Thanks.

Hi LewiiG. Just like earlier, the crash dumps are all different, and indicating to hardware error.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

Ahh, Hi Arc and thanks again. Yeah it must be hardware now, same BSODs with clean install of Windows 7. I tested with Memtest86+ in the previous thread and got 8 passes with no errors. Would it mean anything to do it again? I will if needed. I tried to run Furmark with the sugested settings but it wouldn't let me and said:

"FurMark requires an OpenGL 2.0 compliant graphics card: NVIDIA GeForce 6 (and higher), AMD/ATI Radeon 9600 (and higher), Intel HD Graphics 2000/3000 or a S3 Graphics Chrome 400 series with the latest graphics drivers."

I suppose that means I can't do it. I'd like to be able to though, graphics seem to be the issue. Everything is fine in normal mode when I disable both display adapters (what is it using if they are both disabled?). If I try to update them or just use them the laptop will barely boot. It works in this graphically limited state but not with the latest graphics drivers, despite the fact it used to. Annoying. Would there be a hardware fix or are things like this beyond repair?

 

[Arc]

Yes, you cannot run Furmark. The graphics chip is:

Mobile Intel(R) 4 Series Express Chipset Family

Do memtest once again. and stress test the CPU too.
Hardware - Stress Test With Prime95

We have to test the possible hardware to minimize the possibilities.

 

[LewiiG]

Yes, you cannot run Furmark. The graphics chip is:

Mobile Intel(R) 4 Series Express Chipset Family

Do memtest once again. and stress test the CPU too.
Hardware - Stress Test With Prime95

We have to test the possible hardware to minimize the possibilities.

Okay. Sorry for the delayed reply but there is a reason. My laptop no longer displays anything when I turn it on (it's just getting worse xD). It powers, the fan etc is heard, but nothing. No sound of Windows either. Just a black screen. I believe this might be some sort of seperate battery problem upon research, so I'll get a new one and see what happens. I did manage to run Prime95 though, for 6 hours no errors or warnings. I'll retry Memtest if I can start the laptop again. Any take on this before I get a new battery?

Thanks again.

 

[Arc]

OK, let us know the situation after changing the battery.

Best of luck.

 

[LewiiG]

OK, let us know the situation after changing the battery.

Best of luck.

Yeah thanks. But it didn't work :/ I think it's over now. Internet seems to point to a hardware problem now, motherboard or graphics card or something and won't do anything because of it. I wonder, if it was the same thing causing the BSOD but it just completely failed now instead of partially. The problem is outside of the BSOD range and can probably be solved only by me buying new parts and repairing the laptop. I don't know the exact piece of hardware though, and it's probably not worth the money right now. It's time for a new system really.


I still thank everyone here and in the other thread for the help. I now know this is the place to go for Seven support


Is there anything you'd like to add? (should I mark "solved" after?)


Thanks.

 

[Arc]

OK, let us know the situation after changing the battery.

Best of luck.

Yeah thanks. But it didn't work :/ I think it's over now. Internet seems to point to a hardware problem now, motherboard or graphics card or something and won't do anything because of it. I wonder, if it was the same thing causing the BSOD but it just completely failed now instead of partially. The problem is outside of the BSOD range and can probably be solved only by me buying new parts and repairing the laptop. I don't know the exact piece of hardware though, and it's probably not worth the money right now. It's time for a new system really.


I still thank everyone here and in the other thread for the help. I now know this is the place to go for Seven support


Is there anything you'd like to add? (should I mark "solved" after?)


Thanks.

I support your view.

 

[LewiiG]

I support your view.

Okay!

Your help and advice has been amazing. Marked solved under the circumstances.

Thanks a lot for everything!