BSOD With Unknown Triggers (Dump Files Attached)

[Dmdordan]

Hey all,

I've been having about 2-3 BSOD's a month since I built this computer, and since they were fairly intermittent and my rig rebooted immediately after, I had been ignoring them. However, since yesterday I have had about 4-5 of them and decided it's about time I poked around looking for a solution.

Details:
>I'm not sure what causes them. It never seems to be when I'm doing the same thing. For example, last night I was simply watching Netflix. Earlier today it happened when working in MS Word.
>I have not done any overclocking until today. I wanted to see if I could get anything with my GPU, but with black screening with even +50MHz, I decided it wasn't worth it and reapplied default settings.
>I was poking around in my BIOS earlier and discovered my RAM is operating at 1333 rather than the rated 1600. A couple of hours later, I had another BSOD, but because of the gap in time I can't be sure if that caused it. I dropped it back down to 1333 just to be sure.
>Booting up has been really sluggish today specifically.

That's everything I can think would be pertinent.

I talked with MS support and they want 100 bucks to help out. I'm looking to avoid that.

Any help would be vastly appreciated,
Derek Dordan

 

[Arc]

Hi ...

Additional information is required.

1. Download the Designer Media Log Collector application to your desktop by clicking the icon below

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

 

[Dmdordan]

Hey Arc,

Thanks for your reply. I'm pretty sure I did that already though. There is an attachment on my original post, is that not the right one? At any rate, here is the .zip file via the program you linked. Hopefully I can get some help!

Thanks,
Derek

 

[Arc]

The zip attached to the first post lacks a lot of files.

Even the zip you uploaded in post 3 does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

 

[Dmdordan]

Oh okay! It's probably because I ran CCleaner along with my antimalware and virus scan to see if I could get rid of anything that was causing this. I double checked though that a dump was being created, and I'll be back again (hopefully not) if I have another BSOD.

 

[Dmdordan]

Okay, here's the update on what's going on.

I've had several BSOD's since my last post, but the dumps were not recording until I tried the third method of setting Windows to record a crash dump. So now I should have a dump, as a file appears in the path you specified last time. The .zip file is attached.

In the meantime I have tried a couple of things just to be sure it's not a hardware problem. I ran memtest (over 8 passes with no problems) and diskchecker (no problems). I plan on also updating my mobo's drivers. GPU drivers are up to date. Just installed an aftermarket cooler as well. Not that I thought CPU temps were causing the BSOD's, but just so you know, that';s definitely not it.

I sure hope this helps, it's starting to get frustrating

 

[Dmdordan]

Had 3 successive BSOD's. Here are the dump files. Now I'm getting downright concerned.

 

[Arc]

Make it sure that the windows is up-to-date.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.

 

[Dmdordan]

Hey Arc,

I have disabled all startup programs but AVG -- there were quite a few. If nothing else it makes my startup a lot quicker. FUrmark ran for an hour no problems, and I ran memtest last week with no issues (probably around 12 passes or so). I will update with any further BSOD's.

As an aside, I really appreciate the time you're putting in to helping me out. Not everyone would be willing to put time into helping you someone they've never met, so thank you.

Derek

 

[Arc]

You are welcome Derek.

Let us know if and when the BSODs are back.

 

[Dmdordan]

And things were going so well the past couple of days :/
Once again, not sure what the trigger was. I was just surfing the web after playing some Dark Souls

 

[Dmdordan]

Had a second one immediately after posting. Making it real hard to write the papers I have due this week.

 

[Dmdordan]

Ugh, this sucks. 4 or 5 today. Is that enough info, or is continually posting the dump files helpful?

 

[Arc]

Three things apparently contributing to the bsods.

AVG IDS Application Activity Monitor Driver

fffff880`0789c8d8  fffff880`04225f81Unable to load image avgidsdrivera.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys[/COLOR]
 avgidsdrivera+0x25f81

Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Intel(R) Ethernet Connection I217-V driver.

fffff880`0789d328  fffff880`04c62ae5Unable to load image e1d62x64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for e1d62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys[/COLOR]
 e1d62x64+0x2ae5

It is failing either being induced by AVG or by itself. Whatever, download and install Network Adapter Driver for Windows 7.

NVIDIA GeForce GTX 760 display driver.

fffff880`0789ced0  fffff880`0f0de777Unable to load image nvlddmkm.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
 nvlddmkm+0xc7777

And unfortunately I dont know any driver version that works good with GTX 700 series. You may try the drivers on a trial and error basis:

• 320.49 WHQL
• 327.23 WHQL
• 331.58 WHWL
• 331.65 WHQL
• 331.82 WHQL
• 332.21 WHQL
• ..... and any later version ....

Get them from Drivers - Download NVIDIA Drivers

Do a clean install on all of them. Uninstall the previously installed driver first.
Uninstall All nvidia items in Control Panel > Programs and features

• • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  • GeForce Experience
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Download the target WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Lengthy process, but the only stable version of nvidia is 314.22 lately, which does not support 700 series GPU.

Plus ... do some hardware tests like ....

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

 

[Dmdordan]

Ok great, I finally had time to go through all the steps. We'll see how things go!

 

[Dmdordan]

Dang, not even an hour after following those steps, here's another

 

[Arc]

Results of the memtest86+ and Furmark?

 

[Dmdordan]

Ran furmark for an hour no problem
Ran MemTest for 8 passes, no red lines

 

[Arc]

Dang, not even an hour after following those steps, here's another

fffff880`0dffbbd8  fffff880`0f39ca43Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x2fca43

Display driver failure continues.

See post #14 again, see what it said about the display driver.

You may try the drivers on a trial and error basis:

• 320.49 WHQL
• 327.23 WHQL
• 331.58 WHWL
• 331.65 WHQL
• 331.82 WHQL
• 332.21 WHQL
• ..... and any later version ....

And hope any one of the drivers will make the situation stable.

Had I been in your place, I would not have expected any miracle.

 

[Dmdordan]

Dang, what a pain. Is this a pretty common problem for people with 700 series GPU's? Is Nvidia acknowledging/working on it?

Also, is it going to hurt any of my hardware? I've been worried that something will get bricked after a blue screen. Is that not an issue with it being a software issue?

Once again, thanks for the time you've put into this. I guess I'll just slowly make my way backwards through the drivers.