Solved Motherboard burn out

[firubbi]

hello
my intel motherboard got burn out 20 days ago. so i bought a new motherboard, install win7 ultimate 2nd time. it installed and updated... so i forgot about the activation. few hours ago i remember that i have to activate the win7 and its only 3 days left... and its not activating...

printed box says: activation must occur in southeast asia. do they have email for support? can anyone help me here

 

[gregrocker]

http://www.sevenforums.com/tutorials/18715-activate-windows-7-phone.html

Let us know how this goes.

 

[firubbi]

windows system says to call +65-6324-8098 ... a person told me i need to call Southeast Asia Brunch. +880-288-3297-375. its 9am here... their phone is ringing..

is this gonna solve this problem if i repair the old motherboard, install win7, activate it then uninstall. then install on this new pc?

 

[gregrocker]

Depends on if it's retail Full or Upgrade version which can migrate anywhere, or Builder's or Factory OEM which is tied to the first mobo activated upon and isn't supposed to migrate anywhere else. But we have had reports of MS making OEM exceptions for good cause so it's always worth a try even if an OEM which has already activated upon the mobo.

There are sometimes regional restrictions which vary according to many different factors too numerous to predict. So it's best to try first with an activation agent then if necessary appeal to MS Customer service which also has worldwide phone numbers.

 

[firubbi]

this number is just ringing ... +880-288-3297-375. so i call back to +65-6324-8098 .. a Chinese woman ask me again to call +880-288-3297-375. she says its Malaysia. but +8802 is my country..Bangladesh.

is there any other way to activate? why microsoft don't have email option

 

[firubbi]

ive upload a pic of the disk that i purchase from our local market.

 

[johnebadbak]

right click on "computer" click properties there may be option to activate through the internet

 

[firubbi]

hi johnebadbak,
i have done that with no success. microsoft server hold my previous (dp55dw)motherboard info. and that mobo was not working/burn/god knows what happen. so i had to run my recording project with a new system. (asrock motherboard) after installation win7 to new mobo it let me update so i thought everything is ok. untill yesterday i found i was forgot to activate windows. the last time i install win7 was 4 years ago shame on me. how can i forget. at least i would got more time for this.

so the good news is singapore support gave me a Bangladesh support center number: +88028832973-75 and the bad news is Bangladesh support center don't hold the phone. i tried almost 100 times from morning till now

why microsoft don't have email support? they also should have product registration account.

 

[firubbi]

hello http://www.sevenforums.com/members/gregrocker.htmlgregrocker,
Bangladesh Mirosoft support dont hold phones is there any other method around? my pc repair guy call me saying there were problem with ram. 2 slots are gone but rest 2 is working(4gbx2) he can ready the pc by tomorrow.

so i have an idea... shall i install win7 to my old machine then activate and after that UNINSTALL win7. so Microsoft server will let me install to new pc (asrock/32gb_ram)

what do you think?

 

[gregrocker]

That's not really how it works. You only need to wipe the drive of the old machine to get it cleanest. If it was never activated you certainly wouldn't want to activate it on the old install anyway. Just activate the new one.

For Full or Upgrade retail but not OEM, the reactivation is done by overwriting the old Hardware ID in MS Servers with the new one. They won't know you've abandoned the old install until you do this, then if you try to connect from the old one it will eventually show deactivated.

It's possible it will activate outright over the web, or using Phone Activation, but as the message warns you may need to be in the location specified to activate it. If it becomes a problem you can appeal to MS Customer Service which is supposed to have a phone number everywhere their products are available.

 

[firubbi]

That's not really how it works. You only need to wipe the drive of the old machine to get it cleanest. If it was never activated you certainly wouldn't want to activate it on the old install anyway. Just activate the new one.

hi gregrocker
it was activated 4 years ago on the old machine (intel dp55dw)

For Full or Upgrade retail but not OEM, the reactivation is done by overwriting the old Hardware ID in MS Servers with the new one. They won't know you've abandoned the old install until you do this, then if you try to connect from the old one it will eventually show deactivated.

It's possible it will activate outright over the web, or using Phone Activation, but as the message warns you may need to be in the location specified to activate it. If it becomes a problem you can appeal to MS Customer Service which is supposed to have a phone number everywhere their products are available.

i don't know what version is mine. i don't see OEM anywhere in the dvd box. it cost $220 (tk. 19,000) here in local market. it should be full version i guess.

 

[gregrocker]

If it doesn't say OEM or Upgrade anywhere on the box or disk, then it's likely full retail and thus transferrable to any PC you want for the life of the OS.

As to the Activation restrictions, when you google the verbatim message it finds that MS will sometimes activate it outside of the region, however the best way to avoid having to do this is to keep a backup image which can be reapplied to the HD or its replacement and avoids having to reactivate. Backup Complete Computer - Create an Image Backup

I'll ask our activation expert Noel to advise you further since he is involved in some of the search results.

 

[NoelDP]

Let's have a look at the state of the system currently...

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

 

[firubbi]

Thanks Gregrocker, NoelDP,
here is the MGADiag report:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-W3GQY-QB9C3-BTBQ4
Windows Product Key Hash: zL1Fnl8t4+XBAE1W4XxFz2oSTVo=
Windows Product ID: 00426-491-0639395-85541
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {0DA4B372-D787-448F-B64B-18B0D45D5FE8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0DA4B372-D787-448F-B64B-18B0D45D5FE8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BTBQ4</PKey><PID>00426-491-0639395-85541</PID><PIDType>5</PIDType><SID>S-1-5-21-250944267-1731273657-3090156970</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P2.30</Version><SMBIOSVersion major="2" minor="7"/><Date>20131226000000.000000+000</Date></BIOS><HWID>97973807018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-491-063939-00-1033-7600.0000-1402014
Installation ID: 005523124403601241324154246495703875454351959722060170
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BTBQ4
License Status: Initial grace period
Time remaining: 39780 minute(s) (27 day(s))
Remaining Windows rearm count: 4
Trusted time: 5/22/2014 8:25:50 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x80072EE7
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:26:2014 09:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAhFEmUZehwr/KgcIbdMTUrAAdje/SC46D6jXI9g==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
ASF! INTEL HCG
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
AAFT ALASKA OEMAAFT
SSDT PmRef Cpu0Ist

 

[NoelDP]

There is only one obvious problem in that report - the communication with the servers failed at some point during validation on 26th April

I see you've re-armed the license since then?

What happens if you attempt validation now - using Internet Explorer at www.microsoft.com/genuine/validation

It *should* pass, since the system is still within the grace period.

If it fails, please got to www.microsoft.com/genuine/diag - what does it show there? then post a new MGADiag report.


Assuming it passes, then I can't see any reason why activation wouldn't work - I think Bangladesh is part of the SEA region (although it's not as easy to work out as it used to be!).

You have what is known as a Geo-locked version of the OS. So-called because it can only be activated within certain areas of the world. Yours is limited to what they call the South East Asia region.
The reason for the Geo-lock is that the pricing in such regions is far lower than it is elsewhere - so it prevents people purchasing the licenses and exporting them at a grossly-inflated price.

The Telephone contact number for Bangladesh appears to be the Singapore office - (65) 6324 8098 - and that's the one you should call rather than any number that appears in the following instructions


telephone activation (operator calls)
Click on the Start button
in the Search box, type
SLUI 4
and hit the Enter key
follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you

 

[firubbi]

thank you NoelDP
thank you gregrocker

after attempt validation it found Genuine MS software and i got 27 days for activate.
then i call Singapore as you told me and got a nice gentleman who solve the problem
i told him the 54 digit number, product id, key...and all info about motherboard crash etc... then he provide me another 54 digit number and hit enter... bingo he was very helpful all the way.

so i should get back to work
thank you again NoelDP, gregrocker
Great Forum.
i'll learn how to backup complete computer asap

 

[NoelDP]

Great! - glad we could help.