Serious Problem with Hibernation/Sleeping/Shuttingdown

schock

New member
Local time
7:48 PM
Messages
10
Hello, my laptop's been behaving strange. The major issue is its inability to shutdown, sleep or hibernate. When i try "hibernate or sleep", the screen turns black but processors and other things are still on. It's like the display is turned off while computer is working.. In this state, i press any key or move mouse a bit or hit power button.. The desktop comes back.. My laptop doesn't sleep or hibernate properly. For shutdown, the same thing.. the screen turns black and processors and fan working, but this time i can not resume it to desktop by power button or something.. no key works, it's like laptop's frozen. I have to remove battery to get him out of it orrr push and hold power button for few (like 10) seconds. and It's off.
About the booting process, it takes long much long than it used to 3 days ago. I searched online, i went to Control Panel > Performance Information and Tools > Advanced tools and yesterday i could see 3 issues two of which said "three drivers name x y z are making windows hibernate slowly". There were 3 options down there, "OK" "remove from list" and "help". I thought remove from list will fix the drivers, so i hit that.. but it just hid those issues -_-
I now tried Performace Information and Tools > Advanced Tools > View performance details in Event Log... It opened event viewer. and wtf, i am seeing many many events with ID's
Event ID 300, 101, 351, 102, 302, 100, 200, 109, 303, 106, 500 etc.

YfZGI9f.jpg


Another thing, my cpu usage's been high recently even if i am not running any programs. I found this unusual thing in task manager.

9GQ4w9k.jpg


I searched "Device Manager" for any outdated driver report but it was all clean..
Please help.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 32 bitP86002AMD Radeon Mobility 3400
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Ultimate 32 bit
CPU
P8600
Memory
2
Graphics Card(s)
AMD Radeon Mobility 3400
Hard Drives
160
Antivirus
Microsoft Security Essentials
Browser
Chrome
Please Run sfc /scan now using option 2 in this tutorial: SFC /SCANNOW Command - System File Checker

Please post back the results.
Please indicate what message was displayed at the end:

Windows found no integrity violations

OR

Corrupt files were found, and windows was unable to fix them.

OR

Corrupt files were found, and windows successfully repaired them

_____________________________________________________________________________________

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
 

My Computer My Computer

At a glance

Windows 10 ProAMD Ryzen 5 2400G Processor with Radeon RX Ve...G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-P...2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 10 Pro
CPU
AMD Ryzen 5 2400G Processor with Radeon RX Vega 11 Graphics
Motherboard
ASRock X470 Master SLI/AC AM4 AMD Promontory X470 SATA 6Gb/s
Memory
G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM D
Graphics Card(s)
2047MB NVIDIA GeForce GTX 1060 6GB (EVGA)
Sound Card
Motherboard Built in
Monitor(s) Displays
Acer R240HY bidx 23.8-Inch IPS HDMI DVI VGA (1920 x 1080) Wi
Screen Resolution
1920 x 1080
Hard Drives
1TB Sandisk SSD PLUS (Main drive)
500 GB Seagate 7200 RPM (Games)
500 GB Western Digital 7200 RPM (Virtual Machines)
PSU
CORSAIR TX Series TX650M 650W 80+ Gold Modular Power Supply
Case
CORSAIR CARBIDE SPEC-02 Mid-Tower Gaming Case, Red LED Fan
Cooling
220mm, two 120mm, and four 60mm fans
Keyboard
Wired Dell keyboard
Mouse
Wireless Logitech mouse
Internet Speed
250mb down, 30mb up
Antivirus
Panda Cloud Antivirus
Browser
Chrome-ish x64
Other Info
Your awesome for reading this.
Windows found no integrity violations

&

I used process explorer to find out what was causing high usage of two processes "System" and "System Idle Process"

uErfHgb.jpg

RgXV7P6.jpg

4kTT68s.jpg


Please Run sfc /scan now using option 2 in this tutorial:
_____________________________________________________________________________________

You may have programs running at startup that is causing this issue. Please see this tutorial to temporary disable them and see if the issue is resolved:

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

I did clean boot but same issues.




btw hibernation/sleeping/shutting down problem is solved.. idk how, but after clean boot i restarted my pc with "normal startup" from administrative tools. Now it can shutdown but it does it slow.

As for the cpu usage, you can see the images above, there are two files that are causing the issue.
1 is nktmlpa.exe
2nd is acpi.sys

i don't know how to fix them or remove them.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Ultimate 32 bitP86002AMD Radeon Mobility 3400
Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 7 Ultimate 32 bit
CPU
P8600
Memory
2
Graphics Card(s)
AMD Radeon Mobility 3400
Hard Drives
160
Antivirus
Microsoft Security Essentials
Browser
Chrome
Back
Top