Latest scam call: Windows Refunds Dept

gregrocker

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Called to land line here today. Last week it was "Windows Technical Support" claiming their servers were showing infection by Trojans on my PC. Sounded like a boiler room in the Phillipines. Answered yes when I asked if he works for MS, US when I asked his location. Hung up when I asked for his number.

Today it sounded similar but this time creepily addressing me by my first name, heavy accent, introducing himself as Mark Williams, manager from the Windows Refunds department. Said he saw that I had recently bought a new PC (true) and had overpaid for Windows. Again would not give me his phone number. My CID captured it as ACS V EXPANS which I could redial at 1 347 753 9068 answering "If you'd like more information about Asterisk Dial 2 now... If you'd like to test out the voiceover IP capabilities of Asterisk, dial 500..."

My guess is they are raking in credit card numbers of unwitting victims. I wonder if banks like mine which protect against fraudulent charges, or like my Dad's who wouldn't let him send money to an account they' flagged, are getting any traction on this.

I wonder if being able to capture their CID info might help. It could be a phone laundering site for overseas scam operations.
 
Last edited:
Pretty creative,
Where did you buy the machine ?
Might have leaked your info ?
Cheers for the heads up.
 

My Computer My Computer

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PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
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ASUS SABERTOOTH X99 2nd ASUS x299 Apex
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Trident-z 3200C14 2nd Trident-z 3600C16
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Built-in Realtek
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1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
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2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
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EVGA SuperNOVA 1000-P2 2nd 1200-P2
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Custom water loops
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Logitech G710+/ 2nd Logitech G910
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2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
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Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
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Malwarebytes Pro/ Superantispyware Pro
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FireFox & Pale moon
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2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
I'm guessing they don't really know that much, but are fishing (or phishing). He couldn't answer the store name.
 
I just got told that if I didn't accept their refund they would shut down my computer. Revoke and future computers being licensed.
I have talked to these people too long and am very frustrated.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
EmachinesExcellent condition They come from a smoke free home.
OS
Windows7
Antivirus
Norton
I just got told that if I didn't accept their refund they would shut down my computer. Revoke and future computers being licensed.
I have talked to these people too long and am very frustrated.

Hi Deblewis62 and welcome to sevenforums. This is a scam Microsoft will never call you and tell you there is a problem on your computer. Now if you have an issue and CALL THEM they may call you back but only if they cannot resolve the issue on the first call. Do not worry there is most likely absolutely nothing wrong with your PC and they were trying to rob you of your hard earned cash. If you have an issue this is the forum to ask a question in, there are a lot of volunteers here to help. I personally have been called several times and it always makes me laugh that someone would tell me my machine if faulty as I am a total geek and have to have the machine running perfectly. They are scammers and you should hang up, ask them for their phone number or blast an air horn down the phone. You could also let your local law enforcement know to get the word out there to the local community so no one falls for this dispicable trick.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bluethunder II
OS
Windows 7 x64 Ultimate and numerous virtual machines
CPU
AMD FX-8350 Vishera 32nm Technology @ 4.2 GHz default
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX R2.0 (Socket 942)
Memory
G Skill 32.0GB Dual-Channel DDR3 @ 1204MHz (11-13-13-31)
Graphics Card(s)
EVGA GeForce GTX 960 4GB Super SC ACX 2.0+ with Back Plate
Sound Card
Creative X-Fi Titanium HD Audiophile PCIe
Monitor(s) Displays
LG L227WTG x 3
Screen Resolution
1680 x 1050 16:10
Hard Drives
238GB Samsung850 PRO SATA Disk Device (SSD)
1863GB Seagate ST2000DM 001-1CH164 (SATA)
1397GB Seagate ST1500DL 003-9VT16L(SATA)
466GB Western Digital WDC WD50 03AZEX-00K1GA0 (SATA) x 2
932GB Seagate ST310005 28AS SATA Disk Device (SATA)
PSU
Enermax Revolution87+ 1000 Watts Gold Certified Power Supply
Case
Rocketfish Full Tower
Cooling
Cooler Master Hyper 212 EVO Push Pull 120mm Fans
Keyboard
Logitech K740
Mouse
Logitech G100S Laser LED + Logitech Gamepad F310
Internet Speed
500 mbs down and 30mbs up
Antivirus
Malwarebytes Pro & Avast and MSE on certain Virtual Machines
Browser
Firefox (Main) Chrome, Internet Explorer (Back Up)
Other Info
Logitech X 230 2.1 Stereo System and 5.1 Yamaha RX V2090
B&W DM6 Monitor Speakers + Center and Surround Speakers
Using Mouse Without Borders (Google it)
Ask them to please hold on for a minute, set the phone down for 10 seconds, then come back and hang up, works every time. :D
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
Ask them to please hold on for a minute, set the phone down for 10 seconds, then come back and hang up, works every time. :D

:roflmao: Or even go away for 10 mins and come back later.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Bluethunder II
OS
Windows 7 x64 Ultimate and numerous virtual machines
CPU
AMD FX-8350 Vishera 32nm Technology @ 4.2 GHz default
Motherboard
ASUSTeK COMPUTER INC. SABERTOOTH 990FX R2.0 (Socket 942)
Memory
G Skill 32.0GB Dual-Channel DDR3 @ 1204MHz (11-13-13-31)
Graphics Card(s)
EVGA GeForce GTX 960 4GB Super SC ACX 2.0+ with Back Plate
Sound Card
Creative X-Fi Titanium HD Audiophile PCIe
Monitor(s) Displays
LG L227WTG x 3
Screen Resolution
1680 x 1050 16:10
Hard Drives
238GB Samsung850 PRO SATA Disk Device (SSD)
1863GB Seagate ST2000DM 001-1CH164 (SATA)
1397GB Seagate ST1500DL 003-9VT16L(SATA)
466GB Western Digital WDC WD50 03AZEX-00K1GA0 (SATA) x 2
932GB Seagate ST310005 28AS SATA Disk Device (SATA)
PSU
Enermax Revolution87+ 1000 Watts Gold Certified Power Supply
Case
Rocketfish Full Tower
Cooling
Cooler Master Hyper 212 EVO Push Pull 120mm Fans
Keyboard
Logitech K740
Mouse
Logitech G100S Laser LED + Logitech Gamepad F310
Internet Speed
500 mbs down and 30mbs up
Antivirus
Malwarebytes Pro & Avast and MSE on certain Virtual Machines
Browser
Firefox (Main) Chrome, Internet Explorer (Back Up)
Other Info
Logitech X 230 2.1 Stereo System and 5.1 Yamaha RX V2090
B&W DM6 Monitor Speakers + Center and Surround Speakers
Using Mouse Without Borders (Google it)
Ask them to please hold on for a minute, set the phone down for 10 seconds, then come back and hang up, works every time. :D

:roflmao: Or even go away for 10 mins and come back later.

My Daddy used to do that to telemarketers. If I have time, I play with them until they give up on me; otherwise I rip them a new one or few and hang up.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Win 7 Ultimate 64 bit
CPU
Intel i7-3930K
Motherboard
ASUS P9X79 WS
Memory
Kingston HyperX Genesis 32GB Kit (8x4GB Modules) 1600MHz DDR
Graphics Card(s)
MSI R7850 Twin Frozr 2GD5/OC Radeon HD 7850 2GB 256-bit GDDR
Sound Card
Asus Xonar Essence STX
Monitor(s) Displays
3x Asus VG248QE 24", Vizio 32" TV
Screen Resolution
1920 x 1080, ?
Hard Drives
Samsung 128GB 840 Pro SSD (1),
Samsung 4TB 850 EVO SSDs (4)
Samsung 4TB 850 EVO SSDs (16) external backup drives used in 2.5" hot swap bays in the computer.
PSU
Corsair HX750w
Case
Antec Two Hundred v2 (modified)
Cooling
Cooler Master GeminII S524 120mm (fan replaced with a 140mm)
Keyboard
Logitech G510s
Mouse
Logitech M525 (two in use)
Internet Speed
=< 32Mbps down, 8Mbps up
Antivirus
AVAST!, MBAM, SAS, Spybot S&D (all but MBAM free) Glary Util
Browser
IE11
Other Info
LSI 9211-8i HBA card (8 SATA III ports), 2.5" & 3.5" Hot Swap Bays, HooToo HT-CR001 PCI-E to USB 3.0 Internal Hub + 6 Slot Card Reader, and LG Model CH12LS28 BD-ROM Optical Drive. Also, ScanSnap S1500 ADF duplexing scanner, Canon 9000F flat bed scanner, Corsair SP2500 2.1 speakers, Samsung CLP 415nw laser color printer, Cyberpower PP2200SW UPS
I just got told that if I didn't accept their refund they would shut down my computer. Revoke and future computers being licensed.
I have talked to these people too long and am very frustrated.


Tell them you have a Commodore 64 with a floppy disc drive and a dial-up modem :sarc:
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Built them myself, Science Experiments !
OS
Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
CPU
AMD fx8350 4ghz, AMD-32 2400mhz, AMD-64 3200mhz, AMDx64 2.8G
Motherboard
SIS 755, ECS-K8M890M-M (Ult 7600), GigaByte & others
Memory
2gb, 4gb on the Ult 7600, 4gb on Technet RTM, 32gb on FX8350
Graphics Card(s)
Draw my own Graphics, several nVidia cards
Sound Card
on motherboard
Monitor(s) Displays
19" flat scr, 28" I-Inc widescr,22" Emprex Widescr, 23" Acer
Screen Resolution
1280 x 1024, 1440 x 900, 1920 x 1080
Hard Drives
6 pata Ide HD's & 2 Sata HD's
added 80gb external on Ult 7600 computer,
numerous extra 1tb, 2TB, 3Tb SATA HD's
A collection of ext HD Docks w/ HDs
PSU
430w, 550w, 600w, 700, 800, etc
Case
All Generic Full Towers
Cooling
Open Air & a few fans, some w/ colored LEDs
Keyboard
Compaq & Dell recycled from GoodWill
Mouse
Made in China Optical Wired Mouse
Internet Speed
Fast Cable InterNet
Antivirus
AVG Free on 24 different Desktops, NO Problems!
Browser
IE 8 is preferred, but use FireFox sometimes
Other Info
Linksys Routers, switches, & Hubs
Too Many USB Flash Drives to count, Biggest is 64GB !
Eight computers in my home network.
Sixteen computers at my business network.
Linked via TeamViewer !
Lots of old used spare computer parts everywhere!

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built custom
OS
64-bit Windows 11 Pro for Workstations
CPU
Intel i7-8700K OC'd to 5 GHz
Motherboard
ASUS ROG Maximus XI Formula Z390
Memory
64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz
Graphics Card(s)
ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
Sound Card
Integrated
Monitor(s) Displays
2 x Samsung Odyssey G7 27"
Screen Resolution
2560x1440
Hard Drives
1TB Samsung 990 PRO M.2,
4TB Samsung 990 PRO PRO M.2,
TerraMaster F8 SSD Plus NAS
PSU
Seasonic Prime Titanium 850W
Case
Thermaltake Core P3
Cooling
Corsair Hydro H115i
Keyboard
Logitech wireless K800
Mouse
Logitech MX Master 4
Internet Speed
2 Gb/s Download and 100 Mb/s Upload
Antivirus
Malwarebyte Anti-Malware Premium
Browser
Google Chrome
Other Info
Logitech Z625 speaker system,
Logitech BRIO 4K Pro webcam,
HP Color LaserJet Pro MFP M477fdn,
APC SMART-UPS RT 1000 XL - SURT1000XLI,
Galaxy S23 Plus phone
If I receive unsolicited commercial calls, I ask the caller whether he has a beautiful wife or daughter.Enough to put them off and not try again.:)
 

My Computer My Computer

OS
Windows 7 Home Premium 32 bit

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 10 Home x64
CPU
INTEL Core i5-750 Quad-Core 3.37GHz
Motherboard
ASUS P7P55D
Memory
HyperX Fury Black Series 8GB (2 x 4GB) 1866Mhz
Graphics Card(s)
EVGA GeForce GTX 750 Superclocked 1GB 128-Bit GDDR5
Monitor(s) Displays
LG 32MA68HY 32" IPS
Screen Resolution
1920 x 1080
Hard Drives
Samsung 840 Evo 120GB, SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
PSU
ANTEC TruePower New TP-550, 80 PLUS, 550W
Case
ANTEC Three Hundred Illusion
Cooling
COOLER MASTER Hyper 212 Plus, 4 x 120mm 1 x 140mm Noctua's
Internet Speed
85 + Mbps
Antivirus
Avast
Browser
Vivaldi
I just got told that if I didn't accept their refund they would shut down my computer. Revoke and future computers being licensed.
I have talked to these people too long and am very frustrated.


Tell them you have a Commodore 64 with a floppy disc drive and a dial-up modem :sarc:

Now, there is an idea! I actually have one.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Win 7 Ultimate 64 bit
CPU
Intel i7-3930K
Motherboard
ASUS P9X79 WS
Memory
Kingston HyperX Genesis 32GB Kit (8x4GB Modules) 1600MHz DDR
Graphics Card(s)
MSI R7850 Twin Frozr 2GD5/OC Radeon HD 7850 2GB 256-bit GDDR
Sound Card
Asus Xonar Essence STX
Monitor(s) Displays
3x Asus VG248QE 24", Vizio 32" TV
Screen Resolution
1920 x 1080, ?
Hard Drives
Samsung 128GB 840 Pro SSD (1),
Samsung 4TB 850 EVO SSDs (4)
Samsung 4TB 850 EVO SSDs (16) external backup drives used in 2.5" hot swap bays in the computer.
PSU
Corsair HX750w
Case
Antec Two Hundred v2 (modified)
Cooling
Cooler Master GeminII S524 120mm (fan replaced with a 140mm)
Keyboard
Logitech G510s
Mouse
Logitech M525 (two in use)
Internet Speed
=< 32Mbps down, 8Mbps up
Antivirus
AVAST!, MBAM, SAS, Spybot S&D (all but MBAM free) Glary Util
Browser
IE11
Other Info
LSI 9211-8i HBA card (8 SATA III ports), 2.5" & 3.5" Hot Swap Bays, HooToo HT-CR001 PCI-E to USB 3.0 Internal Hub + 6 Slot Card Reader, and LG Model CH12LS28 BD-ROM Optical Drive. Also, ScanSnap S1500 ADF duplexing scanner, Canon 9000F flat bed scanner, Corsair SP2500 2.1 speakers, Samsung CLP 415nw laser color printer, Cyberpower PP2200SW UPS
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