W764 - Random BOSD 0x8000000000000002

[Kelomer]

Hello all,

I got several BSOD 0x8000000000000002 since past months, but its getting more often these days.

I've some difficulties to debug this on my own... So, i'm asking for some experts support here
I suspect a vicious driver but can't discriminate which one.

Anyone can give me directions ?

Thanks for your time.


Attached files are the one required by BOSD posts tutorial.

 

[HarriePateman]

As we can see something quite serious is going on here!

Firstly if you are over clocking, STOP!

The wininit.exe is crucial file for windows!

Try a start up repair of the disk, and see if that helps!

I also noticed your RAM Speed is quite low, for a system of yours. There is a readmemory error in the second block of code, however firstly preform a start up repair then we can test you RAM for errors, along with drivers.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

[COLOR="red"][U][B]CRITICAL_OBJECT_TERMINATION (f4)[/B][/U][/COLOR]
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000[COLOR="red"]003[/COLOR], Process
Arg2: fffffa800a22e730, Terminating object
Arg3: fffffa800a22ea10, Process image file name
Arg4: fffff800027e1270, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

PROCESS_OBJECT: fffffa800a22e730

IMAGE_NAME:  wininit.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: wininit

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  [COLOR="red"][B][U]wininit.exe[/U][/B][/COLOR]

EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

BUGCHECK_STR:  0xF4_IOERR

CUSTOMER_CRASH_COUNT:  1

2: kd> !process fffffa800a22e730 3
GetPointerFromAddress: unable to read from fffff80002713000
PROCESS fffffa800a22e730
    SessionId: none  Cid: 033c    Peb: 7fffffd8000  ParentCid: 0250
    DirBase: 1dc622000  ObjectTable: fffff8a003b4c9e0  HandleCount: <Data Not Accessible>
    Image: wininit.exe
    VadRoot fffffa80094db820 Vads 66 Clone 0 Private 576. Modified 79. Locked 2.
    DeviceMap fffff8a000008630
    Token                             fffff8a003bb5920
    [U][B][COLOR="Red"]ReadMemory error:[/COLOR][/B][/U] Cannot get nt!KeMaximumIncrement value.
fffff78000000000: Unable to get shared data
    ElapsedTime                       00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]         106168
    QuotaPoolUsage[NonPagedPool]      10456
    Working Set Sizes (now,min,max)  (1440, 50, 345) (5760KB, 200KB, 1380KB)
    PeakWorkingSetSize                1440
    VirtualSize                       49 Mb
    PeakVirtualSize                   51 Mb
    PageFaultCount                    1841
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      693

        *** Error in reading nt!_ETHREAD @ fffffa80089d1530

 

[Kelomer]

The wininit.exe is crucial file for windows!

Try a start up repair of the disk, and see if that helps!

Did a W7 startup repair, but no problem was found by W7 on my disk.

 

[HarriePateman]

Okay have this started happening recently?

Did you make any changes to your hardware, drivers? registry?

 

[Kelomer]

It started a few weeks ago, log says 6 crash since 2014-8-13 (august)

Happens usually when i'm not in front of the computer, so the system is "idle" from a user point of view.

When i'm back on it, it has restarted; and windows shows a nice "something went wrong and i restarted" dialog box.

The most recent HW change was around may-june 2014.

It was:

1- Change from a Vertex3 to a Vertex4 for the OS disk.
Operation was made with Acronis for the cloning.

2- Plugged-in a additional 1To WD disk. It was a temporary clone of my OS disk.
I had plans for automatic backups on it.
>Anyway, unpluggued it today for safety.

3- If memories are good, I also removed an ASUS DXG Sonar sound card. But, i don't remember if i removed the drivers and all the associated stuff.

---
Registry modifications:

I use CCleaner on a regular basis, let's say around once a week.
I usually do a quick check of registry key before cleanup, "just in case" the tools does real crap.

I always save the keys that are removed in a text file.
The keys removed since 2014-8-13 are attached in this post, if needed.

---
Concerning the overclocking:
- I used the AI Suite software given with the MB. I used the Auto overclock feature.

Now, i realize that i can't go back to default settings using that tool since it crashes every time... So, un-overclock will wait a little :'(

 

[HarriePateman]

if you read my first post "Firstly if you are over clocking, STOP!" as this can cause a F4 BSOD.

I suggest you go back to Default, in the BIOS and in the Software!

 

[Kelomer]

if you read my first post "Firstly if you are over clocking, STOP!" as this can cause a F4 BSOD.

I suggest you go back to Default, in the BIOS and in the Software!

i'm working on this, i'll let you know.


(sorry for my english, its not my native language)

 

[HarriePateman]

if you read my first post "Firstly if you are over clocking, STOP!" as this can cause a F4 BSOD.

I suggest you go back to Default, in the BIOS and in the Software!

i'm working on this, i'll let you know.


(sorry for my english, its not my native language)

its okay, If you need me to explain anything further do let me know.

 

[Kelomer]

AFAI can tell, any overclock options is OFF.
Every setting is set to AUTO in BIOS.

 

[HarriePateman]

Okay what about the software you mentioned before?

 

[Kelomer]

ASUS AI Suite II : the overclock options are no longer accessible on my W7 installation. The TurboEvo module crashes at launch.

AFAI can tell, any overclock options is OFF.
Every setting is set to AUTO in BIOS.

This means


Just to be sure of what are the ASUS AI Suite II parameters:
I've installed W7 x64 (exact same version) on a spare HD, and installed ASUS AI Suite II.
It worked, so I disabled pretty much everything related to OC.
Double checked in the BIOS, every setting is now on AUTO, and AFAICT it means no OC.
I'll keep that W7 HD as a "last chance HD".
That HD is now disconnected (physically) so it will not interfere with my system & our investigations.

 

[HarriePateman]

Okay so the Bugcheck we are reciving here is a: "F4"

BugCheck [B]F4[/B], {3, fffffa800f0943c0, fffffa800f0946a0, fffff800031d6270}

Here is some troubleshooting information on the "F4" BC:

   Information

BCCode: F4 0x000000F4

• Check and reseat all cards, memory and cables (on both ends when possible) actually remove and
  replace - do not just snug.

• Memory could be the problem so if you have more than 1
  stick swap them in and out to see if the problem follows one stick or try new memory.

• Antivirus/anti-spyware/security programs have been known to cause or have a role in this issue.