BSOD when using video

[seven]

My four year old Acer Aspire began getting BSOD last December, even after reinstalling Windows 7. I stopped using it until September 2014. I started it up one day and it began to work ok so I began to add new programs and it continued to work normally. This month it began crashing again. It seems related to using video and now it usually gets BSOD when opening Firefox. So there isn't much I can do with it now. I would like to know if it's fixable and how to do it. I have attached debug zip file. Thanks

 

[Arc]

[COLOR=Red]BugCheck 1E[/COLOR], {ffffffffc00000ff, fffff80002cb47fc, fffff88005d45e9c, fffff88005d471e0}

Probably caused by : ntkrnlmp.exe ( nt!RtlRaiseStatus+18 )

Followup: MachineOwner
---------

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

BiosVersion = V3.03
BiosReleaseDate = [COLOR=Red]11/30/2009[/COLOR]

IMHO you should first attempt a BIOS update, as it is old enough and there is a scope of update. Apply the BIOS Version 3.10 there and see how it goes.

View attachment 341534
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Let us know the situation.

 

[seven]

Ok, thanks for your reply. I've never updated the bios before but I guess I just run the windows exe, KAWF0310.exe. after unzipping the file.
I downloaded it to a usb stick on my netbook because the Acer is getting so unstable. The Acer is freezing now when doing most anything, would it be better to do this in safe mode? If so I will plug usb stick it in the Acer and attempt to run it. I hope it will do that much.

 

[seven]

Well I did update the bios ( it could not be done in safe mode). Then I connected to the internet and it crashed when opening Firefox. So it looks like no change.

 

[Arc]

Well I did update the bios ( it could not be done in safe mode). Then I connected to the internet and it crashed when opening Firefox. So it looks like no change.

Click on button below ....

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It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[seven]

Here is the zip file

 

[Arc]

If you are concerned about a BSOD, there was no BSOD after 22nd.

View attachment 341629
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In this section of the forum, you will get BSOD experts, not the networking experts. They work in another section of the forum.

Let us know for any further BSOD.

 

[seven]

I'm still getting BSOD. I did a system restore last night would that make a difference? It was back to the 22nd. I just was online on the Acer responding to your post and I got the BSOD.
I'll check with the networking experts I guess.
Thanks for your help.
Gerry

 

[seven]

Browser crashes then bsod

The BDSO help forum said I needed networking help. This is a link to that thread http://www.sevenforums.com/bsod-help-and-support/353105-bsod-when-using-video.html
My Acer laptop is crashing with BSOD when opening the browser and also some other programs.

 

[Arc]

You may check the zip yourself, there is no more crash dumps after 22nd.

 

[seven]

Ok but it is getting BSOD. There is a dmp file for 112714-19000-01. I guess nothing can be done.

 

[seven]

In this zip it has that file mentioned in previous post. but like I said maybe nothing can be done. Maybe it will work. I don't know.

 

[seven]

Still getting BSOD. Laptop can't be used anymore. Maybe it's time to trash it. Latest log below.

 

[Laith]

Whatever you do, do not trash it. There is a solution and we will help you find it. According to the latest dump it seems like your Acer ePower Management is causing the BSOD. You can just simply uninstall the program and you should be good to go.

 

[seven]

Uninstalled ePower Management. I tried to put a gadget on the desktop to see if it could do it. BSOD again. Restarted and it froze when accessing the Windows start menu.

 

[2xg]

Hi Seven,

Do you have the latest Windows Updates including all optional updates installed in the problem computer? Do you get the BSOD when logged on to Safe Mode with Networking (restart the computer, tap F8 then select this option?

Is the crash happening on both wired and wireless connections?

I wonder if you've downloaded and installed the device drivers to the latest including the video and ethernet adapters. If you can't use your computer to download the latest drivers, perhaps another computer then transfer the drivers into a USB flash drive.

 

[Laith]

Okay, attach the new dump. Because the fault of the other BSOD was the cause of ePower Management.

 

[seven]

It got a BSOD when creating the last dump.

 

[Arc]

Download and install Intel® Graphics Media Accelerator Driver, Windows 7* 64, Windows Vista* 64 (exe).

Let us know for any further BSOD after doing it.

 

[seven]

This is what happened:
The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.