Solved BSODs when playing games or watching youtube

[Phoenix VII]

My computer is having BSODs when playing games or watching videos. I actually had this problem for awhile but I replaced the motherboard, processor, and GPU half a year ago but these problems continued. I haven't been able to get anything better than a surge protector for my computer yet so I'm worried about the motherboard since there are many lightning storms in the area during the summer. Aside from the BSODs I mentioned, rarely the computer will reboot without a BSOD, once the monitor screen went blank until I rebooted, and I sometimes lose Internet connectivity even though the modem is working and need to disable and enable the adapter in the Network and Sharing Center to get it to work again. The Internet crashes seem to be more frequent when I'm playing a movie and have another tab open. Aside from the motherboard, processor, and GPU, I've had this computer for 4 years and it worked without any issues for the first two. Please help.

 

[Phoenix VII]

Bump.

 

[Phoenix VII]

Bump. Please help.

 

[Phoenix VII]

Bump.

 

[derekimo]

Hi there,

Looks like you have a couple drivers getting flagged,

The first is your network driver,

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x2780

Which is from 2011,

Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR="Red"]Tue Sep 27 07:50:33 2011 [/COLOR](4E81E2B9)
    CheckSum:         0009FB77
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There is a newer version here,

Realtek

The second one is your graphics driver,

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+15390c )

It's not that old but it is the latest available for your card,

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Wed Jul 02 10:42:02 2014[/COLOR] (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can try doing a clean install of that driver and see if it helps,

Drivers | GeForce

These links will help with that,

http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Let us know how things go.

 

[Phoenix VII]

Sorry I haven't replied for several days, I was away for awhile. I just deleted the old network driver, installed the latest one, deleted the graphics driver, ran DDU, and then re-installed it (I already had 340.52). I think I did everything right...the computer still installed a default driver after I deleted the old graphics driver and ran DDU (even though I temporarily disconnected the Internet), but the Nvidia/DisplayDriver folder was empty when I re-installed the graphics driver. I had some program and shortcut icons that weren't displaying properly before fix themselves after I re-installed the graphics driver and the computer's boot time is faster than before so I can already confirm that at least some things were fixed, thank you.

I'm going to feel pretty stupid if the problem was just a couple drivers, I was planning to order new memory and a replacement graphics card in a couple weeks.

 

[derekimo]

That's alright, we all have lives to lead.

Sounds pretty good so far, I would look at it differently and just be glad you didn't run out and buy new parts and then find out it was only drivers.

This troubleshooting is all trial and error. Hopefully things stay stable for you, if not we'll be here.

Give it some time, let us know how things go.

 

[Phoenix VII]

Unfortunately, I just got an irql_not_less_or_equal BSOD while playing a game, I'm going to attach a new log file.

The news isn't all bad, the computer is definitely more responsive and the graphic card's performance seems to have doubled. If the computer stopped BSODing then things would be looking good. FYI, after getting the BSOD I did go ahead and updated the audio driver to the latest on Realtek's site since it's more recent than what's on the motherboard manufacturer's site (which I used before), I don't know if that'll help though.

 

[derekimo]

This one is your graphics driver again,

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x5ae49

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:       [COLOR="Red"] Wed Jul 02 10:42:02 2014[/COLOR] (53B4446A)
    CheckSum:         00C4C7C9
    ImageSize:        00C8E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It might be worth trying an older version of that driver to see if it helps.

 

[Phoenix VII]

I'll give 296.10 a try and see how that works.

 

[Phoenix VII]

Games seem to be running fine, but unfortunately I just got another BSOD browsing youtube. Here's the log file and I really appreciate the help.

 

[derekimo]

It's your Nvidia driver again,

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x5d48f8

You went back quite a way on the versions,

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:       [COLOR="Red"] Wed Feb 29 10:04:52 2012[/COLOR] (4F4E68C4)
    CheckSum:         00D005FC
    ImageSize:        00D1E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

There's quite a few in between what you had and this one, try one of the other versions from 2014 and see how it goes.

 

[Phoenix VII]

Ok, I just uninstalled the old driver and installed the 335.23 driver which dates from March 10, 2014. Will see how it works.

If this driver also crashes could it mean that there might be something wrong with the graphics card or motherboard? Or might it mean that there could be conflict between my anti-virus and the driver? Thank you for your help.

 

[derekimo]

You're welcome.

The bug check is a D1 which is driver related, if you keep having problems we may have to check your card. I don't see your AV mentioned in the dumps at all.

It's just trial and error right now.

 

[Phoenix VII]

Well, I'm afraid there was another BSOD. I'm going to give 337.88 which was released on 05-26-2014 and is the second to last driver available for the card a try. So far, 296.10 was by far the most stable driver I tried, it took about 4 days for it to experience a crash. If the problem is the card then I was planning on getting a new one soon anyway, so I guess the problem could be worse.

Is there anything that I might be doing wrong when installing the drivers? So far, I'm going to Control Panel to uninstall PhysX and then the Graphics Driver, reboot into safe mode, delete the Nvidia folder, run DDU, reboot normally, the system then automatically installs a driver even though I have the Internet disconnected and prompts me to reboot again, and then I install the new driver.

 

[derekimo]

Different bugcheck, same driver though,

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1cbb01

I like your driver install method, you're doing all the right stuff when dealing with a troublesome driver.

Like I was saying, it's trial and error on the drivers. There's also the 2013 versions in between what you have already tried, you can go ahead with the one you mentioned.

Hopefully one of them settles in for you.

 

[Phoenix VII]

I got another BSOD although the computer is definitely far more stable than it was before I posted here.

I'll start looking for a couple more drivers since it's probably the video driver, but I'll post the log file just in case. Thanks again, btw, a BSOD every 2-4 days is a major improvement over every 2-4 hours which I used to have to experience.

 

[WinS3v3n64Bit]

I got another BSOD although the computer is definitely far more stable than it was before I posted here.

I'll start looking for a couple more drivers since it's probably the video driver, but I'll post the log file just in case. Thanks again, btw, a BSOD every 2-4 days is a major improvement over every 2-4 hours which I used to have to experience.

Hello Phoenix. I was having this problem on this new computer I just built.
It became brain-racking. I'm pretty good at comp. repair and tried everything over a few mths.
It would work great for awhile and start again. Only in videos and gaming it would occur.
Then when trying it without my video card it would work for like a week and start right back.
Right when I thought I found the culprit.

What the problem winded up being is that I did not install my mobo chipset drivers right after I installed my network driver.

Instead, I went ahead and let windows install updates without properly thinking lol. Then afterwards
I installed my mobo chipset drivers. This will most of the time cause the conflicts about video and gaming
-as we both have experienced.

Anyways, during a new installation do not let windows auto-install updates during a fresh installation
click later/decline etc.

So I reinstalled win7 home premium and done the above first; and now it runs smooth as butter(going on 3 mths now).

 

[derekimo]

I got another BSOD although the computer is definitely far more stable than it was before I posted here.

I'll start looking for a couple more drivers since it's probably the video driver, but I'll post the log file just in case. Thanks again, btw, a BSOD every 2-4 days is a major improvement over every 2-4 hours which I used to have to experience.

Yeah, it's your video driver again,

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x102acc

You can go ahead with trying a different driver.

 

[Phoenix VII]

Hello, again. My internet was down for a couple of days so I couldn't reply earlier. I recently got a new video card (I needed to upgrade anyway and found a good deal), but my BSOD problems have continued. I also ran into a couple new problems today, first my Windows Live Mail froze several times when I tried to use it and I had a problem with Windows Update...when it was updating it hanged up (not freeze, I could use my browser and other computer programs) when trying to apply an update to Microsoft Visual C++ (I think, the update might've said Visual Studios but I don't have that) which forced me to do a cold reboot after an hour passed with no progress. I got a Bad Pool Header BSOD afterwards but was able to get all the updates eventually. I'll attach the log. I might've done something wrong with installing the video drivers so I'll retry that in the meanwhile. Again, I appreciate the help.

Please let me know if there's a chance that something might've went wrong with the motherboard or system files, my computer caused alot of trouble for me today and it's hard for me to believe it just drivers. I'll also be busy for the rest of the week until Saturday so I don't know if I'll be able to reply before then, hope you don't mind and sorry for the inconvenience.

Edit: Also, I have a question regarding driver installation. Are you supposed to have the anti-virus and firewall disabled while installing the new drivers? I just remembered that was recommended a few years ago but I don't know if that's still the case. So far, I've been keeping my AV and firewall enabled the whole time.