Solved BSODs when playing games or watching youtube

[derekimo]

Well, the first dump is flagging your video driver again but the second dump is flagging the Emsisoft firewall,

*** WARNING: Unable to verify timestamp for OADriver.sys
*** ERROR: Module load completed but symbols could not be loaded for OADriver.sys
 OADriver+0xe268

And the Anti Malware,

BugCheck 19, {20, fffffa80096fabf0, fffffa80096fac90, 40a000c}

Unable to load image \??\C:\Program Files (x86)\Emsisoft Anti-Malware\cleanhlp64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cleanhlp64.sys
*** ERROR: Module load completed but symbols could not be loaded for cleanhlp64.sys
Probably caused by : cleanhlp64.sys ( cleanhlp64+3c78 )

Followup: MachineOwner

I would try removing those and anything Emsisoft for the time being and use Windows firewall and MSE for the time being.

For the time being, uninstall your Anti-Virus,

AV Uninstallers

And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

 

[Phoenix VII]

I just renewed my Emsisoft licenses so it's quite a downer that they're causing a problem now. I suppose the AV/Firewall was what caused trouble for my Windows Updates earlier and the Bad Pool Header BSOD. I recently got another BSOD so I thought I'd attach the dump file here just in case the problem is something other than the video driver or av/firewall. I forgot to mention this before but I actually have a disabled sound card (think it went bad and the company went out of business so I can't get any drivers to try it anyway) next to the video card that I haven't removed yet since I don't have a spare slot cover to replace it, is it possible that could be causing interference with the video card somehow?

I'll follow your instructions as soon as I can which will probably be late afternoon and I'll let you know if any problems occur afterwards. Also, when I'm reinstalling the video drivers should I temporarily disable MSE and Windows Firewall during the process or leave them running? Thank you for your help.

 

[derekimo]

The removal of Emsisoft is just temporary to try and nail down if it is the cause or something else.

I don't think having that other card in there is causing a problem but anything is possible.

You shouldn't have to disable MSE or Windows Firewall when installing drivers.

This latest dump is flagging your USB 3 drivers,

Unable to load image \SystemRoot\system32\DRIVERS\xhcdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for xhcdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for xhcdrv.sys
Win32 Start Address xhcdrv (0xfffff8800568f340)

Loaded symbol image file: xhcdrv.sys
    Image path: \SystemRoot\system32\DRIVERS\xhcdrv.sys
    Image name: xhcdrv.sys
    Timestamp:        [COLOR="Red"]Wed Jan 02 01:24:13 2013 [/COLOR](50E3FCBD)
    CheckSum:         00057060
    ImageSize:        0004F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is your VIA Labs eXtensible Host Controller driver, it showed up in an odd place in the dump file though.

 

[Phoenix VII]

Can you tell me what to replace my USB3 drivers with or should I just uninstall them? Thank you.

 

[derekimo]

Sorry, that was mostly informational since you hadn't removed Emsisoft yet, you can check your motherboard support page to see if there's a newer driver.

 

[Phoenix VII]

I replaced my Emsisoft Anti-Malware and Firewall with MSE and Windows Firewall a couple days ago and also updated the USB drivers to the latest that were available on the motherboard's web site and the computer is performing fine (no slow-downs or hang-ups), but I still got a BSOD. I'll attach the dump file and hope it's not the video drivers. As always, I really appreciate your help, performance-wise the computer is now doing as well as it did when I first got it 4 years ago...only problem is the BSODs.

 

[Phoenix VII]

I got two more BSODs today so far. One was an IRQL and the other one was a usb bug code. I'm guessing the usb bug code one is referring to the USB3 drivers so I'm disabling it for now. I'll attach the log.

 

[Phoenix VII]

I got 2 more BSODs today so far and one of them was a usb bug code, if the bug is referring to the USB3 then I don't even know how I got it since I disabled the USB3 Controller. Past couple days have been fine but today has been the worst day with BSODs that I've had in awhile. I don't know how this computer could have so many problems.

 

[derekimo]

I only see three dumps from your last few posts, besides your Nvidia driver in a couple of them,

BugCheck D1, {1000, 2, 0, fffff8800538d37c}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiCheckPendingDeviceCommand+34 )

Followup: MachineOwner

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Feb 05 10:01:37 2015 (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I find it interesting that the two items I see disabled,

Multimedia Audio Controller	PCI\VEN_1102&DEV_000B&SUBSYS_00485431&REV_03\4&693E52D&0&00AB	This device is disabled.
VIA USB eXtensible Host Controller	PCI\VEN_1106&DEV_3483&SUBSYS_50071458&REV_01\4&6F5B703&0&0048	This device is disabled.

Also getting hinted at,

HDAudBus!HdaController::NotificationDpc+0x168

USBPORT!USBPORT_Xdpc_iSetState+0x2a

Why are they disabled?

 

[Phoenix VII]

The Multimedia Audio Controller in Device Manager is the sound card (Auzentech X-Fi Home Theater HD). I'm pretty sure the sound card's bad but I can't even test it anymore since the company that made it is out of business and I can't find the drivers anywhere. I haven't taken it out because I don't have a metal slot cover to put in if I take it out.

The VIA USB eXtensible Host Controller is disabled because I got 2 usb bug report BSODs today and guessed that the USB3 controller was the problem. If this isn't a good idea then I can re-enable it if you want me to but I don't think I can do anything about the sound card since it's probably bad and I don't have a driver to try it with anymore.

 

[derekimo]

I was just wondering about those, since there seems to be a connection even if it's not the main cause something is going on.

 

[Phoenix VII]

I can take the computer to the local repair shop and have the sound card removed just to be on the safe side, but I probably won't get a chance to do that until Wednesday.

I don't know what to do about the USB3 though, both the default and updated drivers crashed and I don't even use it. If disabling it doesn't work then I don't know what will.

Edit: I also have an empty folder (with apparently 1,025 sub-folders [when I hover the mouse over the folder that's what it says], but I can't check because the system won't let me open the sub-folders) that I can't delete called "16d6d53b60d75b756362b2138233b3" on my D: drive that I think I got when I replaced the default Via USB3 driver with the updated one.

 

[derekimo]

I don't know about that folder honestly.

Have you tried the uninstall option instead of disable?

I'm guessing you are doing this in device manager?

 

[Phoenix VII]

I did disable first but afterwards I uninstalled from the Control Panel.

 

[Phoenix VII]

Sorry I was away for a few days again, I had the sound card removed and USB3 disabled in the BIOS so there should be no more problems in the Device Manager. I haven't had any youtube videos give me a BSOD for a bit over a week now but at least one of my games are still giving me BSODs (didn't get a chance to check the others). I'll attach the dump file, if it's the display driver then I'll try some other drivers ASAP.

Also, I forgot to mention before but the latch at the end of the PCI-Express lane for my video card snapped off awhile ago...is that something that could cause a problem?

 

[derekimo]

Yeah, it's the display driver again,

BugCheck D1, {0, 2, 8, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+cf1a5 )

Followup: MachineOwner

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:       [COLOR="Red"] Thu Feb 05 10:01:37 2015[/COLOR] (54D3B001)
    CheckSum:         009D4DDE
    ImageSize:        00A12000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

So you may want to try an earlier one. As long as your card isn't bouncing around I don't think that latch is a big deal at the moment.

 

[Phoenix VII]

I don't seem to have anymore problems with youtube videos but my game always eventually crash when under load...the heavier the load the sooner it'll crash on average. Today I had 1 BSOD and 2 freezes, here's the file.

If the problem is still the Display Driver then so far I've been firstly uninstalling the drivers in the Control Panel and then using Display Driver Uninstaller in Safe Mode...maybe I could try skipping dealing with Control Panel and delete the entire driver using Display Driver Uninstaller in Safe Mode directly? I don't know if it's a good idea or would help which is why I'm asking, but so far I've been doing the same thing repeatedly and while things are getting better I'm still having BSODs.

Well, thank you for your help so far and please let me know if there's anything else I can try doing while trying different drivers.

 

[derekimo]

You're welcome,

You can try using different methods, at this point I don't see anything wrong with how you have been but it might be worth a try,

It is in fact your display driver again,

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xd0001

Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Fri Dec 12 22:53:17 2014[/COLOR] (548BE25D)
    CheckSum:         009E7B4F
    ImageSize:        00A20000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You can try a different driver again, I'm going to ask for some other eyes to look at this to see if we are missing something obvious.

 

[essenbe]

Hi, Phoenix VII. I would like to ask some questions and make a couple of observations, if I may. First, am I correct that you had these problems before and replaced the Motherboard, CPU and GPU and are still having the same problems? If I am correct, I would start looking at the components that were moved over from the old rig that was having the same problems.

Second, did you do a clean install when you put the new Motherboard in? I suspect not as I believe you said 6 months ago and you have error reports dating back to 7.2013. Unless you do a clean install, you will never get it running right. Also, did you install the drivers for the new motherboard? If so, did you download them from the Motherboard's web site. If you installed from the DVD, all of the drivers will be pretty old. Also, mentioning the error reporting, I find the last error report is from 11/2014, which is quite unusual. As of that time you were getting numerous errors from MB_Warband.exe.

Also, on that Graphics Driver install, did you change Windows Update to Download but let me decide? If you did not, Windows Update will automatically install a driver for you. Then when you install the driver you downloaded, you will have 2 which is what the tutorial is attempting to avoid. Windows will install a graphics adapter, which is OK. If you have ever had an AMD card in that rig, I would run DDU and select AMD Display drivers (or ATI, whichever one it has). If you go strictly by the tutorial, running DDU is not necessary. Just be sure to install only the graphics driver and the PhysX driver and make certain the 'clean install' box is checked.

Also, if you cannot find current drivers for your sound card, I would uninstall whatever drivers you do have from Device Manager and remove the card from the machine. If you have positive air flow, the missing pcie slot cover won't make a difference, plus they are not that hard to find.

 

[Phoenix VII]

Hi, Phoenix VII. I would like to ask some questions and make a couple of observations, if I may. First, am I correct that you had these problems before and replaced the Motherboard, CPU and GPU and are still having the same problems?

Yes, the RAM, hard drives, and power supply are the only parts of this system that are more than half a year old.

Second, did you do a clean install when you put the new Motherboard in? I suspect not as I believe you said 6 months ago and you have error reports dating back to 7.2013. Unless you do a clean install, you will never get it running right.

A clean re-install of Windows? I didn't, I had the motherboard upgraded a bit over half a year ago at a local repair shop after my old CPU and motherboard died.

Also, did you install the drivers for the new motherboard? If so, did you download them from the Motherboard's web site.

Yes, and I installed from the motherboard's web site.

Also, on that Graphics Driver install, did you change Windows Update to Download but let me decide?

Yes, it still installs a graphics adapter though.

If you have ever had an AMD card in that rig, I would run DDU and select AMD Display drivers (or ATI, whichever one it has). If you go strictly by the tutorial, running DDU is not necessary. Just be sure to install only the graphics driver and the PhysX driver and make certain the 'clean install' box is checked.

Yes, that's what I've been doing.

Also, if you cannot find current drivers for your sound card, I would uninstall whatever drivers you do have from Device Manager and remove the card from the machine. If you have positive air flow, the missing pcie slot cover won't make a difference, plus they are not that hard to find.

I had the sound card removed a couple days ago.

If I really need to re-install Windows to fix these BSODs then it'll probably be awhile before I'm able to do so since I can't find the Windows 7 DVD that I used before so in order to re-install Windows I'd need to buy a new copy of Windows 7 and I'll also need to backup my data. I'll re-install Windows if I have to of course, but I probably won't be able to for a couple months since I'm dealing with some other matters right now as well. I was just hoping that since the Internet is no longer BSODing that maybe I could get my games working without BSODs as well.