Display driver crashes with Chrome, Spotify, etc

[SteezyLam]

My computer build has been having some issues with the display driver. My CPU usage is incredibly high for doing nothing, and my CPU temp is higher than normal - I'd say around 45-50°C on idle. I've used DPC Latency Checker and narrowed it down to the display driver. When I use Chrome, Spotify, or try to play any games (League for example), the display driver will constantly crash and recover. I can't finish the game whatsoever. To use Chrome/Spotify I usually just disable the driver and everything will be okay, however, I can't play any games when it's disabled. I've done a clean uninstall/install of the driver, and also tried using an older AMD driver (most recent to 13.12) to no avail.

I'll be buying a better heatsink from the stock one tomorrow to try to lower the idle temp, but does anyone have any idea as to what is wrong with the driver?

Here's a pic of the DPC

http://imgur.com/9AA4NYi

System Manufacturer: MSI
System Model: MS-7693 (MSI 970A-G45)
Processor: AMD FX6300 6-core Processor Black Edition
Memory: 8192MB RAM
DirectX Version: DirectX 11
GPU: HIS iPower IceQ X² Turbo Radeon R7 260X 1GB
Display Driver: AMD Radeon R7 200 Series

 

[rvcjew]

You should be using this one, Desktop and that dpc latency is very high try using latencymon to really narrow it down, also make sure your power plan is set to high performance and not balanced. Resplendence Software - LatencyMon: real-time audio suitability checker

 

[SteezyLam]

You should be using this one, Desktop and that dpc latency is very high try using latencymon to really narrow it down, also make sure your power plan is set to high performance and not balanced. Resplendence Software - LatencyMon: real-time audio suitability checker

My driver crashes with that one. The AMD tech support told me to go to Previous and try different drivers. It worked for a good while but when I turn off my computer and turn it back on, the driver will still have issues :\

 

[rvcjew]

Are you sure your cleaning away your old drivers. Uninstall all amd drivers then reboot and run this and pick amd/ati video drivers and clean/restart, then install the driver you want. Display Driver Uninstaller Download version 15.4.1.0 edit also your sound drivers should be this one (pick the latest at the top) http://www.sevenforums.com/sound-audio/3756-latest-realtek-hd-audio-driver-version.html

 

[SteezyLam]

Are you sure your cleaning away your old drivers. Uninstall all amd drivers then reboot and run this and pick amd/ati video drivers and clean/restart, then install the driver you want. Display Driver Uninstaller Download version 15.4.1.0 edit also your sound drivers should be this one (pick the latest at the top) http://www.sevenforums.com/sound-audio/3756-latest-realtek-hd-audio-driver-version.html

Yeah, I'm using all of those. It'll work after the install, but sometimes if I restart the comp, the driver was go buggy again. :\

 

[rvcjew]

Get Furmark and run it on the normal settings and write down what your gpu temps are. Perhaps your card is starting to fail. Also try using windows in safemode and see if it crashes with that.

 

[SteezyLam]

Ran it for 3 minutes and it peaked.

AMD Radeon R7 260X

GPU 1: 76°C (Min 46°C - Max 76°C)

 

[rvcjew]

It's hot but not that hot. No difference in safemode with networking?

 

[SteezyLam]

Safe mode runs fine because the display driver is disabled I assume.

I'm almost 100% sure this is a problem from the driver because my computer runs perfectly fine without it. However, I can't do much without the driver aside from browse the internet. T_T

EDIT: Used LatencyMon and it said USBPORT.sys, ATAPORT.sys and dxgkrnl.sys are the three biggest ones. I called AMD and they were no help since I told them I narrowed it down to the display driver.

What should I do now?

 

[rvcjew]

Have you tried reseating the card yet? Or another pc slot on your motherboard if you have one. It is odd that every driver you try crashes and not one is stable. So your using the program I linked after you have uninstalled and rebooted once correct?
Edit: put the card in the second blue pci-e x16 slot. Any difference?

 

[SteezyLam]

There's one more slot but when I tried to put it in, it was too close to the PSU. Yeah, I did a safe mode + networking reboot and used DDU to uninstall the driver, and then I installed both.

I went ahead and did a clean install of Windows 7 Home Premium 64bit and I still seem to have this problem. Looks like ataport.sys and USBPORT.sys are the main problems.

REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 21695.854571
Driver with highest ISR routine execution time: ataport.SYS - ATAPI Driver Extension, Microsoft Corporation

Highest reported total ISR routine time (%): 0.100788
Driver with highest ISR total time: ataport.SYS - ATAPI Driver Extension, Microsoft Corporation

Total time spent in ISRs (%) 0.173263

ISR count (execution time <250 µs): 141416
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 1
ISR count (execution time 2000-3999 µs): 3
ISR count (execution time >=4000 µs): 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 23882.396857
Driver with highest DPC routine execution time: USBPORT.SYS - USB 1.1 & 2.0 Port Driver, Microsoft Corporation

Highest reported total DPC routine time (%): 0.179044
Driver with highest DPC total execution time: ataport.SYS - ATAPI Driver Extension, Microsoft Corporation

Total time spent in DPCs (%) 0.336559

DPC count (execution time <250 µs): 412643
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 1
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 0
DPC count (execution time >=4000 µs): 0

 

[rvcjew]

Interesting, have you tried resetting your bios to defaults to make sure your irqs are not being mixed up. Also what USB devices are you using atm with the pc?

 

[SteezyLam]

Yup, I set it to default with no luck.

Mouse and keyboard are the only things connected by USB. \

Thanks for all the help by the way - I appreciate it haha.

 

[SteezyLam]

Do you think updating to Windows 10 would help the issue?

 

[rvcjew]

Do you think updating to Windows 10 would help the issue?

If it's truly a driver issue and not an issue with how your hardware being utilized it's possible yes. You can always revert in settings/update-recovery then pick go back to Windows 7. That is only available for about 15 days after upgrading so keep an eye on if it's fixed or not before then. Edit: you have installed all the motherboard drivers including your USB ones correct? You might want to try running a live cd of like ubuntu and see if it crashes in that. If it does you have a hardware problem.

 

[SteezyLam]

Welp, upgraded to 10 and problem still persists. I guess it's an issue with the AMD driver. LatencyMon narrowed it down to ataport.sys and usbport.sys, but I copied those files from a working computer and replaced them with mine, so those two are out of the question.

 

[rvcjew]

Do you have another pc to test the card in, and can you also post pics of your cpu settings in the bios, this could be from a throttle setting on your cpu, if the cpu is throttling during these loads it will cause things like audio drop outs and high dpc latency, iv never seen it cause the video driver to crash though. I still think you might have a hardware issue. Can you list all the driver types and numbers you tried. Ill ask the others to take a look at this thread as well cause if your cleaning between each driver install then i'm stumped. You said your temps were pretty high on the cpu but that is pretty low for a newer fx on air. Oh and also please list the model of the mouse and keyboard as their own drivers might be playing into this.