Solved Toshiba Satellite C660 WiFi and LAN Driver Problem

[derekimo]

Ah yes. Cheers Derek.

Cheers Colin.

 

[derekimo]

Yep well you can do as Derek says and / or follow the Toshiba mytoshiba link I showed you pics of earlier when you find it because that is the device and that is the all important PART NO you need to quote.
I should add that it is important because it refers to where the machine was made and where it was made for - in your case that number will flag the UK / Europe driver support.

Edit: In the driver selection options you will see the 32bit or 74bit system select.

Yep, that helped refine to this. Are the results the same as you get John?

Driver Downloads - Computers | Toshiba - Toshiba

 

[ICIT2LOL]

Zaph I just noticed in the HW Info snip you sent the build is 7600 (it might be wrong but unusual)now that is a build without the Service Pack 1 (SP1) can you post some system specs please or just look in Control Panel > System and see what is listed - the pic contains what is in my Toshy and yours should read 7601 SP1

 

[ICIT2LOL]

Yep well you can do as Derek says and / or follow the Toshiba mytoshiba link I showed you pics of earlier when you find it because that is the device and that is the all important PART NO you need to quote.
I should add that it is important because it refers to where the machine was made and where it was made for - in your case that number will flag the UK / Europe driver support.

Edit: In the driver selection options you will see the 32bit or 74bit system select.

Yep, that helped refine to this. Are the results the same as you get John?

Driver Downloads - Computers | Toshiba - Toshiba

View attachment 375348

No mate I got the same sot of readout that I get out here but the results look similar. Now I am wondering re the build because if you look at the HW Info report it mention build 7600.

 

[derekimo]

Yeah, I'm sure that's because he can't connect to the internet yet to get updates.

 

[ICIT2LOL]

Yeah, I'm sure that's because he can't connect to the internet yet to get updates.

Yep well it just had me wondering re genuine or not and he should have a factory default restore if it was installed by Toshiba. That model is one that comes after my lappy here now (2010) and I am pretty sure it came originally with SP1. But I stand to be corrected.
I have just done a fresh install but it was with an ISO I saved from Greg's tutorial before they disallowed Heidoc.com from using the ISO's.

 

[derekimo]

The first post says he did a clean install, it was probably a non SP1 installer.

It still has to get online to activate/update so that bridge hasn't been crossed yet.

 

[ICIT2LOL]

The first post says he did a clean install, it was probably a non SP1 installer.

It still has to get online to activate/update so that bridge hasn't been crossed yet.

Ok will have to wait then till we hear back it just seemed unusual that it might be the pre SP1 version for that model although I have to admit I haven't Googled it to see when it was made.

 

[derekimo]

It doesn't matter what installer is used when doing a clean install, one will require more updating than the other.

The model has nothing to do with it at this point. Except for finding drivers.

 

[ICIT2LOL]

Ok mate I found that site you referenced and this is the info on the machine as/when it was produced and I think yu are probably right it looks to be pre SP1 version Satellite C660-18C - Toshiba

 

[derekimo]

Ok mate I found that site you referenced and this is the info on the machine as/when it was produced and I think yu are probably right it looks to be pre SP1 version Satellite C660-18C - Toshiba

Yeah, that is still pretty much irrelevant when it comes to doing a clean install.

It wouldn't matter either way at this point if the installer was SP1 or not, those are not requirements for doing a clean install.

Can we get back to drivers now?

 

[ICIT2LOL]

Absolutely

 

[ComputerGeek]

@ZaphodB
I don't want to overwhelm you with too many requests / questions from all of us trying to help so if i might ask just a couple simple things?

1. As asked earlier, what error do you receive when you tried installing the Realtek ethernet driver?
2. Please provide a Problem Device Report

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

 

[derekimo]

@ZaphodB
I don't want to overwhelm you with too many requests / questions from all of us trying to help so if i might ask just a couple simple things?

1. As asked earlier, what error do you receive when you tried installing the Realtek ethernet driver?
2. Please provide a Problem Device Report

• Click the Start Orb, type msinfo32 in the search box. Hit Enter
• Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

That was point of this post,

Good deal Zaph, it would be interesting to see that Device manager after the chipset drivers are installed.

Following option one in this tutorial after the chipset drivers have been installed would be great too,

http://www.sevenforums.com/tutorials/374583-system-information-file-create-windows.html#Part1

And again in post #16.

 

[ZaphodB]

Hello again folks - offline whilst catching some zzzzzs!

Anyhow the story is this.

My colleague had a Toshiba C660 laptop and he was having some trouble with it being slow. It had a HDD recovery partition which he said that he'd used several times, but the laptop was still too slow. He asked if I had a Win 7 disc so that he could do a clean install, so I burned him a a copy of Windows 7 iso that I'd found on the internet (we're moving house shortly and everything is boxed up - so my genuine retail copy is buried somewhere).

Anyway, two days later, he asks if I can help out because although Win 7 installed OK, he can't access the internet.

Looking at device manager when I got the laptop home, I noticed that both the wired and wireless network adapters had no drivers - and so started my search.

On the Toshiba UK site, I got to the page where Derek posted a pic - post #22 - and downloaded what I thought was relevant to the network adapters - namely The Network Device ID Registry Setting Tool (ndidrst-20110520140848.zip), the Realtek Semiconductor Corporation LAN Driver (lan-20101111150440.zip), the Toshiba Wireless LAN Indicator (wlanindi-20110520140557.zip) and Toshiba Hardware Setup (thws-20101004163306.zip).

After each driver install, I re-booted the machine just to be sure.

When this failed to help, I dug out my genuine retail copy of WIndows 7 Home Premium and re-installed the OS (just in case he had made a mistake or missed a step) and still no network adapters were identified and the relevant drivers installed.

I also couldn't access the Toshiba Recovery Partition (which is apparently still there on the HDD - I tried various methods including booting through Safe Mode and holding down the '0' key whilst turning the machine on).

I then shot off an email to Toshiba UK asking for their help and also posted here to see if you guys could help : )

The OS is currently in the pristine state - Windows 7 Home Premium 32-bit - NO UPDATES have been applied because I can't access the internet in any shape or form.

After your help and advice, I also downloaded and installed the Chipset Drivers (csutil-20120411101804.zip) but when I tried to install the Intel Management Engine Interface - I got an error (I'll edit this post with the details when I've fired the machine up as per your post #15).

Update: Error is 'Can not find support device' (image below)

Meanwhile Toshiba UK have deigned to reply to my query and gave me the following URL with the words

Thank you for your recent enquiry regarding your Toshiba Satellite Laptop.

We are sorry to hear of the issues you are experiencing. Please follow the link below to download the Wireless LAN driver.

https://extranet.toshiba-tro.de/en-...sslan3gportal/wirelesslandriverdownloads.aspx

However, that website lists 35 LAN drivers - none of which list the adapter (see my post #11 on page 2), which HWiNFO lists as Realtek Semiconductor RTL8101/2/3 Family Fast Ethernet Adapter (as you can see from the drivers highlighted in red in the picture below).

As an aside, would either of the two drivers highlighted in orange help at all? I'm guessing no because the Intel ProSet and WiFi Link are another set of network adapters?!

I have emailed Toshiba back asking if any of these drivers (highlighted in red above) can be used. As t is the weekend, no chance of a reply before Monday at the earliest and probably more likely Tuesday - I'll keep you posted.

Thanks for all of your time and trouble so far trying to help me get this lappy sorted - it is much appreciated!

Zaph

PS Syetem informtion file .NFO to follow!

 

[ZaphodB]

OK - update.

msinfo32 lists 3 problems - see pic below

... and the .NFO file is attached to this post : )

Hope this helps,

Zaph

 

[ICIT2LOL]

Now if you want my final opinion and advice - just buy a new SSD (or spinner if the budget is a problem) and install the ISO you made to it using the original code on the sticker. - or buy an OEM - I would recommend the latter and the 64bit version OEM which will have it's own code.
Do that and then transfer any data to the new install. That is what I did to my Toshibas and I have had three of my own and fixed others doing the same thing because it avoids the tedious Toshiba bloatware. That is invariably offered by Toshiba and also through Windows updates which again I would suggest you monitor carefully to avoid any nonsense with the 10 upgrade.

The choice (and budget) is yours of course but it would circumvent any issues you are now trying to fix.

 

[Golden]

John, what good is a SSD going to do for the ethernet drivers/connectivity?

@Zaphod : you haven't had any luck installing the chipset drivers again?

 

[ZaphodB]

Hi ICIT2LOL

Regarding your post #4 (in this thread), this was the Australian website I had found (mentioned towards the bottom of my original post).

Unfortunately on the drop-down, I don't get my exact part no (which is PSC0LE-01U00JEN - see pic below).

The laptop is a friend's and was working fine - albeit slowly - running Windows 7HP. Given the age of the machine (5+ years) and the fact that it is a Celeron processor, he's looking to buy a new one if he can't get this fixed cheaply. He certainly doesn't want to spend several 10's or 100's of £ (or $) either buying a SSD or a new 64-bit copy of Windows 7 for an old machine.

@Golden

No luck I'm afraid. I've tried re-installing the OS separately to see if it would re-detect the hardware and install drivers - no joy. Tried ripping device out of Device Mangler & re-boot to initialise re-detection of hardware - no joy. Tried d/loading and manually installing drivers (see my post #35 above) - no joy.

I'm wondering about seeing if I can easily get into the machine, physically remove the network cards, re-boot & switch off then re-attach the cards and re-boot and see if that works. Having said that, the machine isn't mine and if the network cards are buried inside somewhere (which they are likely to be) then I'll leave it.

There is a good, friendly and cheap PC repair shop not too far away and I'm tempted to refer my colleague there for installation of drivers and/or re-installation of the OS and see what the professionals can do.

I had a notebook repaired by them and a new 500Gb HDD, reinstallation of Win 7 Starter and all the requisite drivers after a catastrophic HDD failure (no physical media - HDD recovery partition) only came to £120 including labour - so I reckon for £25-40 they might be able to sort his machine out. Worth a punt at any rate.

If I can fix it for him (with the help of the kind folks on sevenforums) then great - but it isn't the end of the world if we get nowhere. I just don't like being beaten!

Any further help/advice/suggestions welcome. Meanwhile, I'm going trawling to see what I can find amongst the various Toshiba support websites worldwide.

Cheers for now,

Zaph

 

[Golden]

I think Derek knows how to use the vendor ID''s as per your screen capture image to locate the correct driver (I'v forgotten how to do that now). My recommendation is to sit it out until he comes back on again, and sees that. I wouldn'y try delving into the laptop innards.

All we need is a functioning ethernet driver, and once on the web, Windows Update will pick up the rest.