Random crashes at night while it's supposed to be sleeping

[Melissa2012B]

I suspect that Windows Updates have caused some of my problems. I have a Logitech wireless mouse and wireless keyboard and had to turn off a setting in the keyboard driver that was preventing sleep because of the keyboard, after a Windows Update. Then it started these random shutdowns during sleep.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8008BB4060
BCP3: FFFFF80004F3D4D8
BCP4: FFFFFA8006E4D2E0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\111415-54147-01.dmp
C:\Users\Melissa\AppData\Local\Temp\WER-110433-0.sysdata.xml

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I also followed the instructions here for creating the zip file, just now, but am not sure it worked well. Says I don't have permission to open it, when I try to upload it, but I have myself as the admin. Maybe I need to run it that way - wait...No, ran it as admin and it still says access denied. Frack!

I'm an intermediate user - many years - not sophisticated or anything.

Thanks.

 

[axe0]

Hi Melissa2012B,

I assume you have read BSOD Posting Instructions?

You don't have permission to open what?

 

[Melissa2012B]

It's not allowing me to open or upload dm_log_collector.exe

 

[axe0]

Please try following
Right click the file > properties.
If it says that the system is blocking the file, unblock it.

 

[Melissa2012B]

I got as far as this and don't know what to tell it. When I clicked on Examples, it crashed my Altap Salamander.

 

[Melissa2012B]

Wait, I figured it out. Had to use the Windows file manager instead of Salamander. Here ya go.

 

[axe0]

Why are you using something else then Windows Explorer?

 

[Melissa2012B]

Why are you using something else then Windows Explorer?

Salamander is a very handy 2 panel file manager that has features that Explorer doesn't. ( do any of you remember Norton Commander? Salamader is modernized and better - even includes ftp. ) One of the few shareware programs I've registered and felt it well worth paying for.

 

[axe0]

Please run DM Log Collector again, only a dump file has been added to it.

 

[Melissa2012B]

Here.

 

[axe0]

Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Diagnostics Test

 System File Check

Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

 

[Melissa2012B]

Please check {windows partition}\windows\minidump and check if there are any recent dump files saved.
Please make sure your pc is configured for small dump files How to configure minidump | Windows 7 tutorial

Diagnostics Test

 System File Check

Please try following:

• Open an admin command prompt
• Copy/paste "sfc/scannow" (without quotes) and press enter
• When it finished reboot your system
• Open again an admin command prompt
• Enter sfc/scannow again

If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

Ok, I followed this precisely and both times it said "Windows Resource Protection did not find any integrity violation".

 

[axe0]

What is in the minidump folder?

 

[Melissa2012B]

What is in the minidump folder?

Where would that be?

 

[axe0]

Please read my previous post for the location..

 

[Melissa2012B]

Ok, sorry, found 2 recent ones with dmp extensions. It won't allow me to upload them here.

 

[axe0]

Select them, copy to zip and upload the zip
You can't upload a .dmp directly because of its extension.

 

[Melissa2012B]

This is like pulling teeth. ( never used zip before in Win 7 ) I right click the file and say Send To - Zipped Folder, and it says it cant do it!

 

[axe0]

You are using the Windows Explorer I hope?

 

[Melissa2012B]

You are using the Windows Explorer I hope?

Yes, now I am, and it won't work.