My First BSOD On This Machine

[timw128]

Hello-
I just got my first BSOD on this machine. Windows 7 Professional SP1 x64.

'sfc /scannow' is clean, machine passes Windows Memory Diag short pass.

DM Log .zip is attached, along with Blue Screen View, and SysInfo. Appears to be '0x0000004e' 'ntoskrnl.exe'

Windows and Progs are on SSD (No Page File), and Page File is moved to D:\Storage. (See Attach'mt)

If anything else is required, please notify.

Thanks, in advance, for any help.

tim

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, 43fa67, 0, 3cb267}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

Run a minimum of 8 consecutive passes, preferably overnight, or until errors occur using MemTest86+.

Reference:
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[timw128]

I can't keep the machine up an running long enough. Now it's crashing BSOD 0x00000001 APC_INDEX_MISMATCH and going from system display adapter drivers to intel HD 4600- back and forth. Have run 'sfc /scannow' again to no avail. I'll see what I can do and report back. This RAM isn't that old, maybe 3-4 mos. G. SKILLS 4 X 8GB.

 

[timw128]

Can't run System Restore either, as it's disabled on the SSD, not that it matters.

 

[timw128]

Now we have BSOD 0x000000c4 'aswsnx.sys', which has something to do with my Avast Internet Security, perhaps firewall driver?...

 

[timw128]

UPDATE-

Had to re-install OS to get machine to run. Ran MemTest86+ overnight and no errors.

Today, went on Facebook and played Clash of Kings game, and the machine crashed- BSOD

0x000000D5 PAGE_FAULT_ IN_NONPAGED_AREA

This machine has 4 months left on warranty and I really don't want to send it back to HP. HP Diagnostics

(F2) indicates failed

memory. I don't have a Graphics Card on this machine, but rely on the intel HD 4600 graphics. What is

the chance there's something wrong with the CPU or Motherboard?

I appreciate any help or advice given.

Thank you-

tim

 

[Golden]

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

 

[timw128]

Thank you. Of further note, Windows Updates will not install on this fresh install, either.

.zip file attached per your request.

UPDATE- I was mistaken about the failed memory in HP Diagnostics. It passed that fine, as well. Sorry about

that- this nonsense has me about tearing my hair out and I haven't slept in quite a while.

Again, thank you.

tim

 

[Golden]

ffff880`1635e4a8  fffffa80`1913ec00
fffff880`1635e4b0  fffffa80`19776000
fffff880`1635e4b8  fffff880`039b11abUnable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for[COLOR="red"][B] igdkmd64.sys[/B][/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xd61ab
fffff880`1635e4c0  00000202`0018a750
fffff880`038db000 fffff880`03d82000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Nov 19 14:21:21 [B][COLOR="Red"]2014[/COLOR][/B] (546C13B9)
    CheckSum:         0049668E
    ImageSize:        004A7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You need to update the Intel graphics driver, then update Windows 7 completely. It will appear not to do anything, give it several hours to gather and install the updates.

 

[timw128]

Thank you, Golden... I'll go to HP Downloads and Drivers and take a look see. I'm sure this is the latest one that's signed by HP... or will a later one work right from Intel?...I've heard that's not a good idea- I don't know.
Please note the attachments regarding the graphics driver and advise.
I have Updates set to 'Download Updates but let me choose whether or not to install them'. So, I'll just leave it run on 'Checking for Updates' overnight.
Your help is much appreciated- thanks!
tim

 

[essenbe]

Hi Tim, Golden is not available for a couple of days and I'll try to fill in for him. If you have tried all of the HP Drivers, I would think it would be worth a try to install the driver from Intel. In some cases, you are correct, it isn't a good idea with OEM systems. But, since you are running a 4.11 rear end and headers, it may be worth a try.

Did you manage to update Windows completely?

 

[timw128]

Hi Tim, Golden is not available for a couple of days and I'll try to fill in for him. If you have tried all of the HP Drivers, I would think it would be worth a try to install the driver from Intel. In some cases, you are correct, it isn't a good idea with OEM systems. But, since you are running a 4.11 rear end and headers, it may be worth a try.

Did you manage to update Windows completely?

4.11 with headers...LOL!...good one!... Here's what I've done- I took the SSD out, wiped the original 1 TB HDD, reinstalled Windows via the 4 disc Factory Reset install, updated, and I still have a few issues. Avast has a 'aswKbd.sys' filter driver that all of sudden doesn't let the keyboard function in Safe Mode. Never had that issue before with Avast. So, got rid of that driver, and there are still 2 drivers in Driver Details (DevMgr), and I still have no keyboard in Safe Mode. Certain settings change everytime I log on, too. PwrConfig (sleep) doesn't seem to work anymore, either. I have until April 2016 of warranty left, and HP is ignoring me. To say the least, I am at my ropes end. Of further note, I get more bad direction and advice on these forums than I do good- it is what it is, reality. I need to find a Microsoft expert who can get me pointed in the right direction. I have never in my life encountered so many issues with a system.
Thanks for the input.

tim

 

[essenbe]

Hi Tim. Just for the record, I didn't make up the 4.11 gears although I do know what that is. Please look at the bottom left of your last post and click on 'System Specs" and look at System Manufacturer and Model.

I'm very sorry you are not pleased with the help and advice you are getting here. Golden is one of the best you will find anywhere. We try the best we can but do not have physical access to the computer, so we have to depend on you and the information in the reports we ask for.

You have 1 dump file for us to go on at this time. As pointed out by Golden, it lists Memory Corruption as the cause. The error code is 4E which is a corrupt Page Frame. Which is, in many cases, a driver corruption caused by a bad driver or it may be the memory corruption causing the BSOD and the BSOD causing corrupt files. It can also be caused by a defective hard drive.This is not an exact science and the reports do not always (do not usually) give accurate information. In this game 2 + 2 does not usually = 4. Perhaps if we had more dump files to go on, we would have better recommendations. In any case, there is nothing in your dump file that is definitive, other than Memory Corruption, which could be listed for many reasons, including the ones listed above.

In post #5 you mentioned an Avast error and mentioned Avast again in the above post. it seems Avast is causing you some issues. I would suggest, at least for testing, uninstall Avast and run the Avast Clear (https://www.avast.com/uninstall-utility) to clean up leftover fragments. Replace Avast with Microsoft Security Essentials (Microsoft Security Essentials - Microsoft Windows). See how that goes.

Please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Also, please upload the BSOD Posting Instructions ( http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html) here again and maybe we will see some changes.

I also noticed your system specs list 32 GB of ram. You stated you ran memtest86+ overnight. memtest86+ (Memtest86+ - Advanced Memory Diagnostic Tool only) needs to be run for a minimum of 8 passes to completely test your ram. Anything less is not going to give any reliable indication. A run overnight with 32 GB of ram is not going to run 2 passes, much less 8. Along with the results of your dump file, Windows error reporting indicated on 1/9 there was a memory Diagnostic error.

 

[timw128]

I'm very sorry you are not pleased with the help and advice you are getting here. Golden is one of the best you will find anywhere. We try the best we can but do not have physical access to the computer, so we have to depend on you and the information in the reports we ask for.

WHOA!!!...Hang on a minute before you get too presumptuous... I said NOTHING regarding sevenforums, specifically, other than perhaps incorporating the word 'these'. I belong to quite a few computer based forums, and in general, there ARE a lot of 'pretenders' out there.
This is one of my favorite forums, and I belong to tenforums, as well.

I get what you mean about the gears and headers comment... I'm well aware of what I published for system specs. Anyway, now I'll go back and read the remainder of your post and go from there... of further note, I'm in the middle of updating another SSD with a fresh install of 7 Pro SP1... so far, so good on that with the exception being the Updates are downloading sooooooo slow!... it helps to wait until after midnight EST to do so, as the MS server traffic doesn't seem as congested. One other question, as I've never pushed the limits on this, but how many times is MS going to let me activate Windows 7 with the OEM license key (case sticker) before they deny me?... the motherboard remains the same, obviously, but I've heard many rumors on that subject. I've used it once, maybe twice already. The beauty of the factory OEM installation 4 disc set I have is that it's already activated, in terms of the image- and the bloatware isn't too severe, except it's very difficult to remove the CyberLink software. When I can get a stable system with the bulk of the Updates installed, we'll use one of EaseUS's progs to clone or image it to a safe place.

Thanks-

tim

 

[timw128]

You have 1 dump file for us to go on at this time. As pointed out by Golden, it lists Memory Corruption as the cause. The error code is 4E which is a corrupt Page Frame. Which is, in many cases, a driver corruption caused by a bad driver or it may be the memory corruption causing the BSOD and the BSOD causing corrupt files. It can also be caused by a defective hard drive.This is not an exact science and the reports do not always (do not usually) give accurate information. In this game 2 + 2 does not usually = 4. Perhaps if we had more dump files to go on, we would have better recommendations. In any case, there is nothing in your dump file that is definitive, other than Memory Corruption, which could be listed for many reasons, including the ones listed above.

Yes, 'essenbe', I see what you're getting at here. That dump that Golden analyzed was on the Samsung 850 PRO SSD, and it appears to be in fine order. While we're on that subject, let me be more specific on the data drive integration I had going on. The SSD was set up using Samsung Magician and it was set to 'longevity', versus 'high performance', Rapid Mode was engaged, as well. For storage, I used a 1 TB Seagate Barracuda 7200 rpm drive. On the SSD, the OS and progs were the only content. I moved the Downloads, My Documents, Pictures, Music, Videos, etc. to the Seagate. I don't think I made any errors in so doing, but there was a lot of switching going on.
My gut instinct has me suspicious of the PSU. In prior experiences I have found OEM PSU's, you know, the ones from China, to be highly unpredictable, to say the least. An unstable output, or even a split second interruption, can cause memory errors, BSOD's, or a number of other ills, as you well know. The next upgrade is a Corsair RM-750i modular piece. I have a machine sitting on the other side of the room that I use for testing different things, and this 32gb (4x8) G.SKILLS RipJaws memory has been run on 3 tests for the long test.
I'll continue this in a bit...the Updates beckon!
I appreciate your time and input, 'essenbe'...Thank you!

tim

 

[essenbe]

In theory, as long as you make only minor hardware changes, especially the Motherboard, you should be able to reinstall as many times as you want, with no problems. You should be able to use a retail DVD disk or an ISO and install it as well. That may possibly require a robo call to MS. I used to always use a retail disk any time I had an OEM machine. As you said, if using the Manufacturer's generated installation disks, should automatically activate. Using a retail installation media, may or may not. The robo calls I made were very easy and usually quick. I just did a clean install of 7 on an OEM machine and it activated with no problem without the call. But, with the way Microsoft has been about pushing windows 10, it anyone's guess, but they should have to activate it.

If it were me, I would try to find an installation DVD of the same version and bitness as yours and do a clean install. Then I would make images of it right after activation and save them for later use. I always do that so I can avoid the updates you are doing and the process of a clean install next time. Just restore the image.

I just assumed, maybe mistakenly, that you were referring to this forum. If not I apologize But, either way what I said was fact and I was not angry or upset at all. I have been in your position too and understand quite well the level of frustration it can cause. I can only assure you that we will keep trying to help as long as we can do some good. I was not upset in the least when I wrote what I wrote. Anytime you have any questions or need an explanation of anything I ask, feel free to ask. I don't mind at all.

A couple weeks ago when I did the 7 clean install, I also noticed that the updates were coming pretty slow. I don't know any way around it. I just assume they are giving Windows 10 the priority right now. Images are a life saver.

Avast has been mentioned twice as has memory corruption/memory management. Right now I would like to determine if we have a hardware problem or a driver/software problem. Thus the sfc (System File Checker). Due to the fact that you are doing a clean install right now, it could be beneficial to install no software other than Microsoft Security Essentials and see if the problem continues on a clean virgin install. A clean install with only Updates and Microsoft drivers should not cause problems. If you have a BSOD, please upload the BSOD Posting Instructions again. Do the same for each BSOD you get. Hopefully enough of the files will give us a direction to go in. If you have any questions, or I didn't answer one of the questions you did ask, please let me know or ask for an explanation.

 

[essenbe]

These are the instructions I usually give for memtest86+. The Windows built in memory diagnostic is not very reliable.

Please Run Memtest86+​

   Information

Please download from this site only http://www.memtest.org/ in the middle of the page are the Download links, you can download the ISO.zip or the Auto USB Flash Drive installer.zip

Extract the Zip file. If you chose the ISO image, burn it to a CD using Windows Disk Image Burner or any Image burner you may have. If you downloaded the Auto USB installer, extract it, insert your USB 2.0 Flash Drive and take note of the drive letter. Run the installer, select the Flash Drive Letter, check the format box and press next. It will install memtest86+ to a flash drive. You can use either V4.20 or V5.01. Boot from your selected media. If you use V5.01 it will tell you to press certain buttons at the start, please press no buttons. The test will begin on it's own and continue to run until you stop it. It needs to run for 8 complete passes or until you receive an error. If you receive an error, stop the test. Even 1 error is a fail. Each pass tests a different part of the ram and each of the 10 tests in each pass tests something different. It takes a minimum of 8 passes to completely test the ram, more passes are better. It is quite a long test and will take several hours depending on how much ram you have. Due to the time length it is best to run overnight. If you have any questions, please do not hesitate to ask.

The real issue is with 32GB of ram, it will take close to 40 hours to run 8 passes. I have 16 GB and it takes me about 20 hours to run it.

If you have a monitor section in your BIOS, see if you can give me the readings for the +12V, +5V and +3.3V. Failing that we can do other ways. If you have or could borrow a Digital Multi meter, that should give you very accurate results. There is some software that will do it, but I don't ever trust what software tells us. I work BSODs but am basically a hardware guy at heart. I understand exactly what you mean by OEM PSUs. Anymore, almost every computer part comes from China. The best we can do is stick with companies who go good quality control like Corsair, Seasonic, Antex, XFX and EVGA. I'm sure a few others I didn't mention.

 

[timw128]

Here's a reply to your MemTest post... I have bootable MemTest, MemTest86+, and Passmark's MemTest. I'm going to provide a link for you to review about MemTest86+, and I certainly trust the guru's at Passmark, as they are a standard diagnostics source by all the credible review sources-

Memtest86 vs Memtest86+

No, there's no monitor in the BIOS- I have yet to see an OEM machine with American Megatrend's Legacy or UEFI that does.
The mobo is manufactured by MSI to HP spec, code named Kaili2.

PSU's- Seasonic is a major supplier to OEM's and even makes some of the lower and mid range PSU's for Corsair. I have an old XP machine that has run a Bronze rated Corsair 450w unit for almost 12 yrs. now. As far as EVGA goes, I was going to install one of their higher end pieces- until I read the bad reviews. When they work, they work well...but when they don't, well, that's another issue that I'll not get into here. Anyway, I see no point in metering out this OEM PSU, as it's rated max output is 350w, and I'm going to install a decent Graphics Card soon, thus needing more power. So, I have no issue dumping $140 on the Corsair RM-750 or 850 modular unit.

Back to the memory testing... My 20 yrs. of experience with computer's, as a hobby, has shown me that if memory passes within 3-4 passes on MemTest, or 86+, 99.9% of the time it'll pass 8. ANY bad memory I have encountered has failed in the first pass, if not immediately. That is why I start with simple tests and work up to MemTest. If it passes Windows, or OEM's memory diagnostics short test, we'll run the longer test, and then the MemTest last. Our statistics have shown that if it fails the Windows or OEM tests, it surely will fail the MemTest. Trust me, it's a time saver.
Like I mentioned earlier, I'm going to test one module at a time on another machine. That way, this machine is still functional. If the memory passes all diagnostics, then I'll replace the PSU sooner than I had planned. One other thing, the CPU passes diagnostics via the built in program. When I first got this machine, we ran it through Sandra and checked everything out. We do that with new builds, new OEM's, and friend's machines that we repair.

Thanks for the input.

tim

 

[timw128]

Well, 'essenbe', good news, depending on perspective. After running modules individually on two separate machines at a time, we found a failure. One module failed on the 4th pass. We have RMA'd G. SKILLS after a phone call, and they're going to take care of it. Since day one, even with the OEM supplied 8gb module, this machine has been crashing the 'igfx.exe' Display Adapter, which is the driver for the Intel HD4600 integrated graphics. I'm not certain that has anything to do with anything, as that appears to be an ongoing issue, at least via the Intel, and other, forums.

Certainly appreciate your input on the matter. Have a Happy New Year!

Kind Regards-

tim

 

[essenbe]

Thanks for letting us know, Tim. I'm glad you found the problem.