Solved Win7 Ultimate x64 SP1 Explorer.exe The Oddest Issue Ever

well... just another report of z issue occurred while explorer process size around 90MB...

nothing new - neither event(s) in win7 logs nor any preferred dump, nor C:\LocalDumps folder itself... and all right clicks are ok in Explorer++

A couple of attachments:

1. Another view of a broken fonts in explorer.

2. Another dump by Process Explorer.

Rgds,
 

Attachments

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Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
Howdy Callender,

I hope you'll be back online soon.

Meanwhile:

1. Sorry I've undone the registry patch for creating dump in your way as confirmed useless in my case.:cry:

2. Special thanks for you prompt concerning UVK app. Its logging is quite informative, although it gave me no direct pointing to the root of issue.:confused:

3. I've performed the complete win7-as-it-was in-place upgrade / repair and m$ clean updating next. Surprisingly it passed very very smoothly this time and left behind just a few re-adjustments to be done. Also it's convenient when this in-place repair takes just an hour & half with SSD & win7 full oem install dvd @ usb-flash. However, after this repair the issue occurred again once.:devil:

4. Then I've already started an uninstall of some of apps with shell extensions aimed to locate a culprit.

Now testing.

Thanks.

Rgds,:)
 
Last edited:

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Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
Thanks. It would appear that other users can get those dump files.

http://www.sevenforums.com/general-...aste-not-working-post3283671.html#post3283671

Yours is the first case I've seen where it would not work.

RE: UVK. The idea of the log was just to look at (global) context menu entries and see if there was any software with currently known issues. Also a version check for suspect software (UVK lists installed version of softwares)

As the issue remains after your efforts I still suspect that it's a software issue.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
RE: Previous post. Sorry I got threads mixed up!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
RE: Fonts. I'm not expert on system wide font settings. I had a bit of a struggle to configure my own machine to get fonts to display the way I like them to.

However see this post:

http://www.sevenforums.com/general-...wrong-characters-post3207100.html#post3207100

RE: Your last dump. Seems to point to an issue with qlbase.dll

Don't know much about that one. Is seems to be part of Protector Suite QL. Does that seem familiar?

Anyway suggest checking for updates or reinstalling the driver.

UPEK TCEDA3CA000, v.5.8, A01 Driver Details | Dell UK

If you need help with that it would be best to ask in the Drivers section.
 
Last edited:

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Thanks. It would appear that other users can get those dump files.

http://www.sevenforums.com/general-...aste-not-working-post3283671.html#post3283671

Yours is the first case I've seen where it would not work.

RE: UVK. The idea of the log was just to look at (global) context menu entries and see if there was any software with currently known issues. Also a version check for suspect software (UVK lists installed version of softwares)

As the issue remains after your efforts I still suspect that it's a software issue.


well... from my point that has been already prompted to you somewhere sooner no your way dumps seems at least logical when @ time of issue there is neither errors, nor warnings, nor even event record in win7 log. thus win7 simply doesn't see any problem when explorer.exe freezes...
 

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Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
RE: Fonts. I'm not expert on system wide font settings. I had a bit of a struggle to configure my own machine to get fonts to display the way I like them to.

However see this post:

http://www.sevenforums.com/general-...wrong-characters-post3207100.html#post3207100

RE: Your last dump. Seems to point to an issue with qlbase.dll

Don't know much about that one. Is seems to be part of Protector Suite QL. Does that seem familiar?

Anyway suggest checking for updates or reinstalling the driver.

UPEK TCEDA3CA000, v.5.8, A01 Driver Details | Dell UK

If you need help with that it would be best to ask in the Drivers section.


Yep, I surely know what is that qlbase.dll. And it's obviously the one of my suspects!
It's a part of Authentec (aka UPEK) Protector Suite 2012, which is very much useful fingerprint security app! The already mentioned above problem is that Authentec has been purchased by Apple and there is no any updates available from 2012.

This app data is quite precious for me but it's surly in my shortlist to remove with leftovers and reinstall then!

Moreover, this app is my no.1 suspect concerning another oddest issue of this laptop - m$ .net framework install error. I mean that this issue is again very special one and doesn't hurt me much in general:

If I put z standard .net framework (4.6.2 for instance) standalone or web installer (in .exe format!!!) to drive c: (SATA2 SSD with win7) or drive d: (IDE HDD in DVD slot with data) and then try to install or repair .net framework I always get z fatal error as below:

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Event ID: 10016
Task Category: None
Level: Error
Keywords: Classic
Description:

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{000C101C-0000-0000-C000-000000000046}
and APPID
{000C101C-0000-0000-C000-000000000046}
to the user ................ SID (S-1-5-21-1849313865-1520466201-311305386-1000) from address LocalHost (Using LRPC).
This security permission can be modified using the Component Services administrative tool.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="49152">10016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-09-14T22:12:41.000000000Z" />
<EventRecordID>275749</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>...PC</Computer>
<Security UserID="S-1-5-21-1849313865-1520466201-311305386-1000" />
</System>
<EventData>
<Data Name="param1">machine-default</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{000C101C-0000-0000-C000-000000000046}</Data>
<Data Name="param5">{000C101C-0000-0000-C000-000000000046}</Data>
<Data Name="param6">..........</Data>
<Data Name="param7">..</Data>
<Data Name="param8">S-1-5-21-1849313865-1520466201-311305386-1000</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
</EventData>
</Event>

And it's impossible to repair this error in common way by adjusting z security permissions of this DCOM = Msi server thru win7 component services & registry.

However, this error occurred only due to some issue while auto-unpacking of .exe installer to its parts (to either drive d or c).

I mean that if I manually unpack .exe installer to any location and then start same install by the appropriate extracted .msi file - it's all OK!

Also this issue doesn't occur if same .net .exe setup is placed to any usb drive!

Also this issue doesn't affect any other non-m$ .exe installers at any(!) drive of laptop.


Thanks.

p.s. forget about fonts when it's not a culprit but a result.
 
Last edited:

My Computer My Computer

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Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
RE: NET Framework issues. I'm afraid that I don't really understand those errors. I do know that I've had .NET Framework issues on my own machine in the past and have always managed to fix using .NET Framework Cleanup Tool:


Check installed versions using this portable utility:


Actually it's been really hard to detect if there are existing problems. The only way I noticed it - I have an app installed that highlights problem software with a red X like this:

It's fixed now
NET Framework 2.jpg

Previously had a red X like this. (Shows other problem program here)
NET Framework 3.jpg

Then trying to uninstall the problem version of .NET Framework via Add/ Remove programs would fail!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
NOTE: If you run those .NET Framework tools leave 3.5 alone!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
Okay surprisingly enough it's telling me there's a problem with 4.6.1 but I've also been busy downloading KB3179949 published today

http://www.sevenforums.com/windows-...etin-s-september-13-2016-a-2.html#post3284188

Downloaded and currently a reboot is required to complete installation so that might be why the red X is showing!

FModule.jpg

Anyway I can't really recommend the software used for checking.

See here for why that is:

http://www.sevenforums.com/software...ions-programs-pc-post3209845.html#post3209845

It is possible to clean install it. (Tricky)
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
RE: NET Framework issues. I'm afraid that I don't really understand those errors. I do know that I've had .NET Framework issues on my own machine in the past and have always managed to fix using .NET Framework Cleanup Tool:
Check installed versions using this portable utility:
Actually it's been really hard to detect if there are existing problems. The only way I noticed it - I have an app installed that highlights problem software with a red X like this:

It's fixed now
Previously had a red X like this. (Shows other problem program here)
View attachment 391916

Then trying to uninstall the problem version of .NET Framework via Add/ Remove programs would fail!


oops.... sorry... you got me in a bit wrong way... not so common...

I don't have any problem with z installed .net applications.
it's just m$ .exe format installer glitch...

I've mentioned this another issue here just because it may be linked to explorer.exe process loop.... and fingerprint security software installed...:mad:


anyhow please wait for a while... I've just removed another couple of suspect apps...

now testing... it may take a day or so...:(


thank you;)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
Well if you've got the installer saved for that fingerprint app just try uninstalling it.

RE: m$ .exe format installer glitch.

Maybe try looking at Windows Installer Cleanup

WICU.jpg

If you check the list and know that you've uninstalled an app that still shows up - that's when to use it.

https://www.raymond.cc/blog/safely-delete-unused-msi-and-mst-files-from-windows-installer-folder/

If you have a system image backup you could try this fix (and the one listed below it)

UVK - Fix.jpg

Anyway I'm going to be busy. NET Framework 4.6.1 is still a problem even after a reboot.

That app I mentioned still shows that there's a problem. It's not detectable any other way except via trying to uninstall.

Programs and Features.jpg
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
and my latest driver,
this was auto-installed 2 days ago by windows after i removed the device.

Roy
 

Attachments

  • fprint.PNG
    fprint.PNG
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My Computer My Computer

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W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
Okay surprisingly enough it's telling me there's a problem with 4.6.1 but I've also been busy downloading KB3179949 published today

http://www.sevenforums.com/windows-...etin-s-september-13-2016-a-2.html#post3284188

Downloaded and currently a reboot is required to complete installation so that might be why the red X is showing!
Anyway I can't really recommend the software used for checking.

See here for why that is:

http://www.sevenforums.com/software...ions-programs-pc-post3209845.html#post3209845

It is possible to clean install it. (Tricky)


1. KB3179949 naturally isn't offered in my case when z latest .net 4.6.2 installed!

2. wow. interesting. there were total 4 optional updates offered today (and installed),
and both explorer.exe & shell32.dll files' versions updated. so let me check around...

3. I don't use Advanced Uninstaller Pro but Revo Uninstaller Pro z latest paid version.
but, frankly speaking, I don't like uninstallers in general, so use of Revo only for some particular cases...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
Well if you've got the installer saved for that fingerprint app just try uninstalling it.

RE: m$ .exe format installer glitch.

Maybe try looking at Windows Installer Cleanup
If you check the list and know that you've uninstalled an app that still shows up - that's when to use it.

https://www.raymond.cc/blog/safely-delete-unused-msi-and-mst-files-from-windows-installer-folder/

If you have a system image backup you could try this fix (and the one listed below it)
Anyway I'm going to be busy. NET Framework 4.6.1 is still a problem even after a reboot.

That app I mentioned still shows that there's a problem. It's not detectable any other way except via trying to uninstall.


yep, z Windows Installer Cleanup is a good utility. and it's installed in my case... but there is no any visible problems with .net installers.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
and my latest driver,
this was auto-installed 2 days ago by windows after i removed the device.

Roy


yep. sure my driver is literally same. not many options are available here.
it's z only latest driver as released by/thru m$ after Authentec purchase by Apple:mad:
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1u OEM Dell & OEM AsusIntel Core 2 T9500 2.60GHz & Core 2 Duo E7500...DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB Ge...nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Laptop & Asus Desktop
OS
Windows 7 Ultimate x64 SP1u OEM Dell & OEM Asus
CPU
Intel Core 2 T9500 2.60GHz & Core 2 Duo E7500 @ 2.93GHz
Motherboard
DELL PRECISION M4300 & ASUS P5Q-EM
Memory
DDR2 - 2x4GB Hyundai SODIMM 800Mhz & 2x2GB GeIL DIMM 1066MHz
Graphics Card(s)
nVIDIA Quadro FX360M & Mobo Integrated Intel4500
Sound Card
Mobos' Integrated SigmaTel & RealTek ALC1200 8Ch HD Audio
Monitor(s) Displays
Samsung 15.4" LCD & Samsung SyncMaster 245B+ Monitor
Screen Resolution
1920x1200 both
Hard Drives
SSDs Kingston, HDDs WDC & HGST - many
PSU
DELL & Some PSU of 450W
Case
DELL & IRBIS
Cooling
Dell & Cooler Master
Keyboard
Dell & Logitech
Mouse
Logitech & Genuis
Internet Speed
100Mbps
Antivirus
N360 + MalwareBytes on both
Browser
IE11 + latest Chrome on both
RE: Revo Pro. Yes it's good. I only mentioned the other app because it flags problems that nothing else seems to pick up. I still don't recommend it except for advanced users who can clean install it.

I've just done a full removal and reinstall of NET Framework 4.6.1 and am currently installing the updates. Seems okay so far.

RE: .NET Framework issues. I notice that if running the offline installer setup files are unpacked to the drive with the most space. Just wondering if free space is an issue?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
I really know nothing about this fingerprint app and don't have a DELL machine. Last one I used had XP installed.

If you kept your UVK Scan log did it show anything for the app under "Image hijacks and Global context menus" ?

That ShellExView program doesn't pick everything up.

Would like to attempt to disable the shell extension to test and see if it resolves the issue.

Another app worth a try: AutoRuns


Right click and "Run as administrator"

Watch the bottom of the window and wait for the scan to complete. When finished check the "Explorer" tab and see what shows up.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...AMD C-60 APU with Radeon(tm) HD Graphics4.00 GBAMD Radeon HD 6290 Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
ASUS
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
AMD C-60 APU with Radeon(tm) HD Graphics
Motherboard
ASUSTeK COMPUTER INC. X501U
Memory
4.00 GB
Graphics Card(s)
AMD Radeon HD 6290 Graphics
Sound Card
(1) AMD High Definition Audio Device (2) Realtek High Defi
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
Hitachi HTS545050A7E380 SATA Disk Device
Antivirus
Comodo CIS & FW, SecureAplus App Whitelisting, Threatfire
Browser
Cyberfox 64bit, Opera 64bit, Airfox
Other Info
Spy-The-Spy, HitmanPro.Alert, Norton Connect Safe, MJRegWatcher, BitDefender TrafficLight, Voodoo Shield, Zemana AntiMalware
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