External Hard drive, computer does not recognise and I/0 device error

[Koolman511]

Hello, I believe last week I had the similar problem with my Memory card but I could still gain access and now my External HDD is acting up. I am not sure if I downloaded a file which may have caused a virus and damaged it.

Basically I don't even know if it is possible for me to data recover my files as I tried with 2 different machines and still displaying I/0 device error

I forgot to mention the drive makes a ticking noise

 

[Megahertz07]

Please edit your profile and add all specs about your computer.

Open disk manager, expand the columns so we can read them, and, with sniping tool, take a snapshot.
Post the image as an attachment (open Go advanced, at the bottom open Manage Attachments, browse for the image, upload)

Ticking noise may be saying: I'm Dead

 

[Eric3742]

Hello, I believe last week I had the similar problem with my Memory card but I could still gain access and now my External HDD is acting up. I am not sure if I downloaded a file which may have caused a virus and damaged it.

Basically I don't even know if it is possible for me to data recover my files as I tried with 2 different machines and still displaying I/0 device error

I forgot to mention the drive makes a ticking noise

The HDD may have failed.

 

[Koolman511]

I tried to initialised it but keeps throwing the same error or anything I do even using CMD

 

[torchwood]

Its using the wrong format
should be NTFS NOT FAT32,
Have you reformatted it lately, if not been using any tune up utilities, reg cleaners etc??

Roy

 

[Megahertz07]

As an external drive, it can be formatted as Fat 32 for compatibility.
It's small for today disks (29G). How old is your disk?
What kind of case it's installed? Is it a SATA to USB?
IO error means a hardware failure to communicate.
Go to device manager and see if there is no yellow alert mark.

 

[Koolman511]

Its using the wrong format
should be NTFS NOT FAT32,
Have you reformatted it lately, if not been using any tune up utilities, reg cleaners etc??

Roy

As an external drive, it can be formatted as Fat 32 for compatibility.
It's small for today disks (29G). How old is your disk?
What kind of case it's installed? Is it a SATA to USB?
IO error means a hardware failure to communicate.
Go to device manager and see if there is no yellow alert mark.

Sorry Disk 1 is my memory card which I am using as a temporary storage and Disk 2 (500gb) is the external hard drive

 

[Megahertz07]

Give us all information from Disk 2 (500G). Type, size (3.5 or 2.5"), enclosure, brand etc.
Did it fall when on? Even from vertical to flat?
Go to device manager and see if there is no yellow alert mark.

As it has ticking noise I would say it has died.

 

[Koolman511]

Give us all information from Disk 2 (500G). Type, size (3.5 or 2.5"), enclosure, brand etc.
Did it fall when on? Even from vertical to flat?
Go to device manager and see if there is no yellow alert mark.

As it has ticking noise I would say it has died.

It is a Western Digital 500gb my passport external hard drive. I am not sure what size it is but I guess it is 2.5 from reading. There is no exclamation mark in device manager.

 

[Megahertz07]

Don't try to fix it, or you may loose all data on it.
Ask Jumanji for help. He is the disk guru. Send him a private message.
http://www.sevenforums.com/member.php?u=163641

 

[jumanji]

A clicking /ticking HDD always indicates a hardware failure. No software solution will work in such cases to recover the Data.

You can check the health of your drive with Western Digital Datalifeguard Diagnostic for Windows Software and Firmware Downloads | WD Support.

If the HDD is not recognised at all or after recognition the tests fail, no DIY data recovery is possible. You have to consult Western Digital Data Recovery Partners for professional data recovery, more so since the Passport drives are hardware encrypted. Data Recovery | WD Support