Itunes 9.0.1.8 on windows 7 crashes when opening

[diegaogarcia]

I had itunes 9 x86 on my windows 7 and it worked ok, but when I installed itunes 9 x64 it couldnt get it work, I tryied uninstalling, reinstalling on another folder, on another disk partition, and tryied the same with quicktime. It happend after I did a defrag on my HD. (I could get the x64 working before the defrag)
And I even tryied to install itunes 8 , 9 x86, uninstalled all programs, deleted all folders... and the same damm problem..

The description is in portuguese, but its almost like any problem that happens on windows 7.


Assinatura do problema:
Nome do Evento de Problema: BEX
Nome do Aplicativo: iTunes.exe
Versão do Aplicativo: 9.0.1.8
Carimbo de Data/Hora do Aplicativo: 4ab809c1
Nome do Módulo de Falhas: StackHash_0a9e
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 00000000
Deslocamento de Exceção: 00000000
Código de Exceção: c0000005
Dados de Exceção: 00000008
Versão do sistema operacional: 6.1.7600.2.0.0.256.48
Identificação da Localidade: 1046
Informações Adicionais 1: 0a9e
Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789
Informações Adicionais 3: 0a9e
Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789

 

[zigzag3143]

I had itunes 9 x86 on my windows 7 and it worked ok, but when I installed itunes 9 x64 it couldnt get it work, I tryied uninstalling, reinstalling on another folder, on another disk partition, and tryied the same with quicktime. It happend after I did a defrag on my HD. (I could get the x64 working before the defrag)
And I even tryied to install itunes 8 , 9 x86, uninstalled all programs, deleted all folders... and the same damm problem..

The description is in portuguese, but its almost like any problem that happens on windows 7.


Assinatura do problema:
Nome do Evento de Problema: BEX
Nome do Aplicativo: iTunes.exe
Versão do Aplicativo: 9.0.1.8
Carimbo de Data/Hora do Aplicativo: 4ab809c1
Nome do Módulo de Falhas: StackHash_0a9e
Versão do Módulo de Falhas: 0.0.0.0
Carimbo de Data/Hora do Módulo de Falhas: 00000000
Deslocamento de Exceção: 00000000
Código de Exceção: c0000005
Dados de Exceção: 00000008
Versão do sistema operacional: 6.1.7600.2.0.0.256.48
Identificação da Localidade: 1046
Informações Adicionais 1: 0a9e
Informações Adicionais 2: 0a9e372d3b4ad19135b953a78882e789
Informações Adicionais 3: 0a9e
Informações Adicionais 4: 0a9e372d3b4ad19135b953a78882e789

DC

Itunes 9.0.1 is giving us grief. Its either a hit or miss.. Most ppl have no problem but at least a dozen, mine included, puked and died. Uninstall doesnt work reinstall doesnt work. I got mine to work by re-installing an older itunes over the un-installed 9.01. Sorry I cant be of more help but till they figure this out Im staying off itunes (.

Hope this helped and let us know if you need help

Ken

 

[diegaogarcia]

yeah its really strange, I've installed on another computer running windows 7 x64 and it worked great, I have no idea what to do anymore.. I spent the day trying to fix this, and now I'm updating my windows hoping its gonna work!

Thank you!!

 

[Adrian]

Bad sector

Diega, I suggest that the defrag put ITunes on a bad sector.
You will need to do the following:

1. back up all your Itunes files usually in "My Music"
2. You need to remove every Itunes files, ITunes Mobile, Bonjour Quicktime, Itunes installer. If its ITunes get rid of it.
3. Download the X64 version from ITunes, I believe its 9.01? Not sure about this one.
4. Locate Itunes.exe, this is an extractor file. Right click on it, run compatability mode vista x64 sp2, runs as administrator.
5. ITunes will now install.
6. Import your play list from your back up.

That should do it.

Regards,
Adrian

 

[therealjustin]

I keep getting a privileges error message telling me my library cannot be saved and that my iPod cannot be synced.

 

[Adrian]

I keep getting a privileges error message telling me my library cannot be saved and that my iPod cannot be synced.

Install as administrator.

 

[diegaogarcia]

Diega, I suggest that the defrag put ITunes on a bad sector.
You will need to do the following:

1. back up all your Itunes files usually in "My Music"
2. You need to remove every Itunes files, ITunes Mobile, Bonjour Quicktime, Itunes installer. If its ITunes get rid of it.
3. Download the X64 version from ITunes, I believe its 9.01? Not sure about this one.
4. Locate Itunes.exe, this is an extractor file. Right click on it, run compatability mode vista x64 sp2, runs as administrator.
5. ITunes will now install.
6. Import your play list from your back up.

That should do it.

Regards,
Adrian

it didnt work ...
i'll try formatting, it might work then!!

tks!!

 

[Adrian]

Diega, I suggest that the defrag put ITunes on a bad sector.

You will need to do the following:

1. back up all your Itunes files usually in "My Music"
2. You need to remove every Itunes files, ITunes Mobile, Bonjour Quicktime, Itunes installer. If its ITunes get rid of it.
3. Download the X64 version from ITunes, I believe its 9.01? Not sure about this one.
4. Locate Itunes.exe, this is an extractor file. Right click on it, run compatability mode vista x64 sp2, runs as administrator.
5. ITunes will now install.
6. Import your play list from your back up.

That should do it.

Regards,
Adrian

it didnt work ...
i'll try formatting, it might work then!!

tks!!

Dieaga, I read over the post again and I made an error.
Itunes is now Windows 7 compatable!
Remove all the Itunes software again and reinstall the latest Itunes version and simply install as administartor!
Many apoplogies.

Adrian

 

[SlideRulz]

Try going into your bios and turn on "C" state.
I had the same problem with system hanging up when I connected my iphone. I did the uninstall the install routine 3 times with no results. After reading about turning on the c state, I did that and now there are no issues at all.

 

[diegaogarcia]

it worked now!!


I formatted my computer and installed windows 7 again.. tryied everything before, only this worked...

thank you all!

 

[Adrian]

it worked now!!


I formatted my computer and installed windows 7 again.. tryied everything before, only this worked...

thank you all!

Very good. Well done!

 

[scuba922]

Not uncommon but it is hit or miss

Let me say this first...i am not a computer genious but i do know my way around and how to solve the problems i have come across before

I was talking to some of the people working for geek squad about the issue and they say that they have seen the issue numurous times. They also say that itunes also works fine on alot of windows 7 comuters as well.

i have had 2 identical commuters and reinstalling itunes worked for one...so far. The other continues to crash anytime i try to do anything with itunes

Bottom line...itunes might function the first time or after fennessing it or not at all.

 

[diegaogarcia]

actually i guess 2 problems may happend:
-Disk defrag
-windows 7 validation


I dont know why my windows 7 didnt work well before i valitated it. dont know for sure if i've validated it itunes would work because i formatted my computer with a valid serial.

Well, if some gets the same problem by now, all I would say is: format your computer.

 

[kingtilly]

I think I may have...

... a less destructive solution. I've had this exact same problem for a bout two to three weeks now with my iTunes. Turns out the problem was with the AceMegaPro Codec Pack, I guess the Codec Pack does not like Quicktime, and vice versa. To make a long story short I uninstalled AceMegaPro Codec Pack (today actually) and my iTunes works like a charm! This was the error message:

Source
iTunes

Summary
Stopped working

Date
‎03/‎02/‎2010 9:58 AM

Status

Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe

Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 9.0.2.25
Application Timestamp: 4afca401
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 64696c53
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Extra information about the problem
Bucket ID: 835292472



See the BEX and StackHash-0a9e ?

Anyway if any of you still have this persisting error AND have AceMegaPro Codec Pack; uninstall it before you go reformatting and installing.