Solved After fresh install, only power button wakes laptop from sleep

[tgp1994]

I have an HP Compaq 6730b laptop that I just installed an SSD in. I put Windows 7 (Pro 64) on a flash drive and reinstalled it fresh. After booting up to my new desktop, I discovered that after my laptop goes to sleep, I cannot wake it up with the keyboard, mouse, or by opening the lid. Only pressing the power button wakes it up. I used to be able to do this on my old installation.

I've tried installing all updates, all drivers from HP's website are installed and updated, and the current power plan does not have hybrid sleep enabled (supposedly this was causing problems). Neither my keyboard nor my mouse have the Power Management tab in device manager. They are both recognized as PS/2 devices rather than USB devices, and they are grouped under an Intel ICH9M LPC Interface device in device manager, rather than a USB hub.

Can anyone figure out why waking from sleep with my keyboard and mouse is no longer possible after a reinstall?

 

[Megahertz07]

I can see that you have some experience. Just to be sure:
- On device manager, is there any yellow alert mark?
- On power settings, does it turn off USB on sleep?

 

[tgp1994]

I can see that you have some experience. Just to be sure:
- On device manager, is there any yellow alert mark?
- On power settings, does it turn off USB on sleep?

Everything is ok in Device Manager, no yellow alert marks. Are you referring to the USB selective suspend setting? It was enabled just now (and I believe it was on the old system too), so I disabled it and rebooted. Unfortunately, I still can't wake my laptop with any of the keyboard buttons or trackpad buttons.

Something at the back of my mind makes me think that the root issue is bigger than a device-by-device setting, or limited to a specific class of devices. This issue apparently affects USB and PS/2 devices, so I wonder what may be controlling their power management?

 

[Ranger4]

@ tgp1994. Restart your laptop & get into the BIOS & look for keyboard & mouse settings that allow waking from sleep. Enable these & make sure you Save the setting changes & see if that fixes your problem.

 

[tgp1994]

@ tgp1994. Restart your laptop & get into the BIOS & look for keyboard & mouse settings that allow waking from sleep. Enable these & make sure you Save the setting changes & see if that fixes your problem.

The closest thing I can find is "Wake from USB", which has been enabled. Besides, I'm not sure how a windows reinstall would affect BIOS settings?

I have tried updating my BIOS to the latest offered, and that hasn't fixed the issue unfortunately.

 

[Ranger4]

Have you had a look at Advanced Power Settings. Open Control Panel, Select Power Options, then select Change Plan Settings, then Change Advanced Power Settings. Look through all the options that can be changed & see if that helps you. Don't forget to press the Apply button to save changes.

 

[tgp1994]

Yeah, I've been through there several times. I tried disabling the selective suspend, no dice... I can't remember, but I think there was one other setting... Hybrid sleep maybe? That one's off to. What really stumps me is that I have my desktop in high performance mode a la power settings, and I can sleep it and resume it just fine with my USB keyboard. Yet this laptop, freshly installed, and with an internal keyboard recognized as PS/2 can't? I'm getting the feeling my princess is in another castle, if you know what I mean.

 

[POMMIER45]

I am facing this same problem of my Dell Inspiron 15 5000 series.

 

[Ranger4]

tgp1994. You could try uninstalling the keyboard in Device Manager, then reboot the computer & it should then be reinstalled by Windows. See if that helps.

I don't suppose you are using a hub to connect the mouse & keyboard to the computer, as hubs will not usually work for Waking the computer.

I also run an SSD in my computer & it is set for High Performance, in Power Options, & the mouse & keyboard will wake the computer, but they are both USB devices.

 

[tgp1994]

I should have mentioned in the OP, but I did try uninstalling the keyboard driver as well. When I rebooted, Windows reinstalled it as a generic keyboard rather than the enhanced driver supporting my function buttons. Unfortunately that still didn't fix the sleep issues, and my function keys were broken too! Even trying to force Windows to check for a better driver wouldn't make it detect the specialized driver, so I reinstalled the quick launch button software and I think that put it back. So I'm still at square one. :huh:

No hubs or anything fancy here. This is just the built-in keyboard for the laptop, and the trackpad as well which isn't working. Both are recognized as PS/2 devices.

Thank you for the help, please keep the suggestions coming!

 

[Megahertz07]

Windows has a CMD very powerful that can help to see what's wrong.
powercfg - Wikipedia

Run on a CMD window

powercfg /a
to see what kind of sleep state

powercfg /devicequery wake_from_any
to see if mouse and / or keyboard are on the list

 

[tgp1994]

I remember running a few of those commands - IIRC, my system support S3. And the only device listed under wake_from_any was the internal 56k modem for some reason...

Edit: Actually, a lot of devices are returned using that command, none of them being my keyboard or mouse though.

 

[Ranger4]

Have a look at these HP websites there might be some ideas worth trying.

HP PCs - Troubleshooting sleep and hibernate issues (Windows 7) | HP® Customer Support

This one deals with Windows 8 & 10 but it might help pointing you in the right direction.

HP PCs - Sleep and Hibernate Issues (WindowsÂ*10,Â*8) | HP® Customer Support

 

[tgp1994]

Yeah, unfortunately I've been through that too... The keyboard's device manager property page doesn't have a Power Management tab (neither does the mouse/trackpad), BIOS is updated, updated software and drivers are all downloaded to the best of my knowledge, Windows is completely updated, I tried running HP Support Assistant once and didn't find anything, and I ran the Windows Power Troubleshooter which didn't find anything wrong.

For the 8/10 troubleshooting, it looked mostly the same as the Windows 7 version, but the Management Engine Interface was a new addition. Unfortunately, it seems to be for Desktop boards.

Edit: I take back what I said about running the powercfg /devicequery wake_from_any command - that only the modem was being returned - actually, a lot of devices are showing up, including the modem. USB hubs/devices, various Intel chipset devices, but not my keyboard or mouse.

 

[Ranger4]

While searching the web I found this, which might be worth trying. As you already have Hibernate Off, you might need to enable it beforehand.

"Most sleep and hibernation problems can be fixed by doing the following:-
Open a command prompt as administrator.
At the command prompt, type powercfg.exe /hibernate off, and then press Enter.
Restart your system.
Now go back to command prompt (as admin).
At the command prompt, type powercfg.exe /hibernate on, and then press Enter. (that is a space between exe and /)
This should resolve the problem whereby a computer will not resume from sleep or hibernation".

If that fixes the problem it seems that Hibernate has to be on & disabling it has also disabled the wake from sleep. Anyway it's worth trying as it might work. If it does work having Hibernate available doesn't mean you have to use it.

 

[tgp1994]

No luck... I ran the command, verified that hiberfil.sys was removed from the system drive, then rebooted. I ran the second command, verified that the hiberfil.sys file was replaced, and rebooted again just for good measure. Once I was back, I tried sleeping... and still no wake up from keyboard or mouse. The keyboard also still doesn't have the Power Management tab in device manager that it is supposed to have, I guess.

 

[Megahertz07]

Go to HP site and download all drivers and install them.
Update your BIOS.
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

 

[tgp1994]

Yeah; been there, done that. I wish it was just a missing driver...

 

[Ranger4]

tgp1994. Do have a look at that HP website posted by Megahertz07 as one of the items is an update for Power Management. This is the one called "Software System Management" & is the second last one listed. Click on the Details tab & read what it says.

 

[tgp1994]

Oh, the System Default Settings download? Yeah, that was one of the things I installed. I just ran the installer again with the Repair operation just in case (and rebooted), sadly no luck. As far as I can tell it just adds another Power Management template and selects it as the current power plan, but darned if I didn't jump on that when I saw it in the downloads section! Thank you guys both, Megahertz07 and Ranger4 for your help thus far.