Random BSODs throughout the day with BAD_POOL_HEADER error

graynk · Feb 12, 2018

So, as the title says: one of the working machines recently started crashing with BAD_POOL_HEADER. Sometimes without the BSOD even, like the power just went out (system journal and mini-dump still show BAD_POOL_HEADER), even though it's connected to the UPS. If I understand correctly, it's either a driver problem, or a faulty RAM stick. If this is a driver issue, could you help me identify which one?
Logs, dumps etc. attached

axe0 · Feb 16, 2018

Please post the report of Windows Genuine and Activation Issue Posting Instruction

graynk · Feb 16, 2018

axe0 said:
Please post the report of Windows Genuine and Activation Issue Posting Instruction

Here you go:

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F79RD-63FPM-6PB4R
Windows Product Key Hash: ae1ESpc+zBeNLa1b2zud2melkOM=
Windows Product ID: 00346-OEM-8949874-00462
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170913-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6PB4R</PKey><PID>00346-OEM-8949874-00462</PID><PIDType>3</PIDType><SID>S-1-5-21-3067526271-2274642200-201845556</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0608</Version><SMBIOSVersion major="2" minor="7"/><Date>20120810000000.000000+000</Date></BIOS><HWID>A4173607018400FE</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>RTZ 4 (зима)(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Версия службы лицензирования программного обеспечения: 6.1.7601.17514

Имя: Windows(R) 7, HomeBasic edition
Описание: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Идентификатор активации: 774d5df6-d8dd-4d92-98bc-58825849d249
Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
Расширенный PID: 00346-00178-498-700462-02-1049-7601.0000-0102013
Идентификатор установки: 004843126041139265895131904076954495891513835005338361
URL-адрес сертификата процессора: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
URL-адрес сертификата компьютера: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Используйте URL-адрес лицензии: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
URL-адрес сертификата ключа продукта: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Частичный ключ продукта: 6PB4R
Состояние лицензии: имеет лицензию
Оставшееся число возвращений к исходному состоянию активации Windows: 3
Доверенное время: 16.02.2018 15:21:47

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln04j5S1Gl186UrVMOGygnC/LnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl

torchwood · Feb 16, 2018

Hi Graynk,

Your system is currently Activated but NOT registered,
please run KB971033. It should clear the following, rerun the tool copy/paste the results

File Scan Data--
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154

You have not been recieving all updates, including drivers, for a while.
Reboot the machine let it update, its possible that this will cure the problem, but we need it to be up to date for troubleshooting purposes

Rerun the BSOD tool if the problem re-occurs

Roy

graynk · Feb 16, 2018

torchwood said:
Hi Graynk,

Your system is currently Activated but NOT registered,
please run KB971033. It should clear the following, rerun the tool copy/paste the results

I installed KB971033, this is the new report.

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F79RD-63FPM-6PB4R
Windows Product Key Hash: ae1ESpc+zBeNLa1b2zud2melkOM=
Windows Product ID: 00346-OEM-8949874-00462
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_ldr.170913-0600
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DC35E625-8FD6-4CD6-B7D3-10B1E2D133D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6PB4R</PKey><PID>00346-OEM-8949874-00462</PID><PIDType>3</PIDType><SID>S-1-5-21-3067526271-2274642200-201845556</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0608</Version><SMBIOSVersion major="2" minor="7"/><Date>20120810000000.000000+000</Date></BIOS><HWID>A4173607018400FE</HWID><UserLCID>0419</UserLCID><SystemLCID>0419</SystemLCID><TimeZone>RTZ 4 (зима)(GMT+05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Версия службы лицензирования программного обеспечения: 6.1.7601.17514

Имя: Windows(R) 7, HomeBasic edition
Описание: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Идентификатор активации: 774d5df6-d8dd-4d92-98bc-58825849d249
Идентификатор приложения: 55c92734-d682-4d71-983e-d6ec3f16059f
Расширенный PID: 00346-00178-498-700462-02-1049-7601.0000-0102013
Идентификатор установки: 004843126041139265895131904076954495891513835005338361
URL-адрес сертификата процессора: http://go.microsoft.com/fwlink/?LinkID=88338
URL-адрес сертификата компьютера: http://go.microsoft.com/fwlink/?LinkID=88339
Используйте URL-адрес лицензии: http://go.microsoft.com/fwlink/?LinkID=88341
URL-адрес сертификата ключа продукта: http://go.microsoft.com/fwlink/?LinkID=88340
Частичный ключ продукта: 6PB4R
Состояние лицензии: имеет лицензию
Оставшееся число возвращений к исходному состоянию активации Windows: 3
Доверенное время: 16.02.2018 23:30:50

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEAln04j5S1Gl186UrVMOGygnC/LnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl

Now I'll install pending updates and will report if the issue persists.

Random BSODs throughout the day with BAD_POOL_HEADER error

graynk

New member

My Computer

axe0

BSOD Analyst

My Computer

graynk

New member

My Computer

torchwood

Well-known member

My Computer

graynk

New member

My Computer