Solved IP address

[neilck]

Hi I wonder if you can please help or advise me with the following problem.
I have 6 devices running from a Virgin router, 3 android, 1 Chrome book and 2 windows PC 1 using Win 7 the other one Win 10
The problem is with the PC using Win 7, it frequently changes it’s IP address, showing my location in Germany, Sweden, France etc, causing BBC to change from bbc.co.uk - bbc.com, closing and restarting the PC restores the IP to the normal IP address, the other devices are not affected.
Any help advice would be much appreciated.
Neil

 

[Paul Black]

Hi neilck,

First off, let's get your system specifications sorted out in your UserCP > Edit System Spec setup. This will enable us to give you better advice!

The tutorial below [Published by Brink and written by CyberZeus] let's you easily see all of your system information, along with the option of making filling out your system specifications here at Seven Forums easier.

How to See Your System Specs with "System Info"

I hope this helps!

 

[z3r010]

The IP of your post is correct for your ISP, try posting in this thread when it happens again and I can see the IP/ISP details of the post and that should help get to the bottom of the issue.

 

[neilck]

Hi z3r010 / Paul Black

This is sent with the incorrect IP showing, also I have updated my system info, hope this helps.
thanks for trying to sort this out for me.
regards
Neil

 

[z3r010]

That is odd, you are now coming from a Frankfurt datacenter (M247 Ltd).

What browser did you use for that post? and can you reply with a different on so I can see if it's browser related?

 

[neilck]

Hi The previous reply was sent using Chrome browser, this one is sent using IE.
thanks
Neil

 

[z3r010]

That one is still coming from Frankfurt, so we can rule out browser hijack/extension.

Have you installed any VPN or privacy software?

 

[z3r010]

It may be easier for you to run our diagnostic tool and upload the results so we can see what is running.

Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Help Forums

also, samuria is very good with networking stuff and has some great diagnostic tools, maybe he will have some suggestions when he comes online.

 

[samuria]

Check your browsers are any set to use a proxy server as that would cause it

 

[neilck]

View attachment INTEL-PC-06_08_2018_120519_00.zip

 

[neilck]

Hi Samuria
Thanks fro getting in touch, I don't no what proxy sever is or how to check it sorry about that, also z3r010 said he didn't think it was browsers related as it both browsers that get changed.
thanks
Neil

 

[z3r010]

View attachment 404756

I notice you were back to a virgin media IP when you posted that, can you run it and upload again when you are having the IP issue as nothing is jumping out at me from the results so far.

In the meantime, it would be worth doing a quick scan with the free Malwarebytes.

 

[samuria]

Just looked through you zip file your running Google photos backup that stopped ages ago remove and get Google sync that has replaced it.


What's giving your problem is your av it's installed a network adapter when it's activated everything then goes in and out via their server this is done so it can scan network traffic for virus. You can remove it , disable the adapter

 

[neilck]

Hi Thanks for helping. I have removed Google backup and installed sync OK.
Not sure how to find and disable network adaptor, can you please advise.
thanks
Neil

 

[Megahertz07]

The last IP of the chain is the computer IP and it's assigned by the router via DHCP. Dynamic Host Configuration Protocol - Wikipedia
What type of internet service provider (ISP) you have (cable, fiber, satellite)?
It can be that your ISP is using a server on Germany and with a specific DNS.
Domain Name System - Wikipedia

 

[z3r010]

The last IP of the chain is the computer IP and it's assigned by the router via DHCP. Dynamic Host Configuration Protocol - Wikipedia
What type of internet service provider (ISP) you have (cable, fiber, satellite)?
It can be that your ISP is using a server on Germany and with a specific DNS.
Domain Name System - Wikipedia

It's something on his PC, nothing to do with the router or ISP.

 

[samuria]

I told you the problem if you activate secure connection in the AV it goes via their secure VPN type of connection just Google it

 

[z3r010]

A quick scan of the internet suggests that you can just uninstall Kaspersky secure connection via Add & remove programs

How To Uninstall And Remove Kaspersky Secure Connection

 

[Megahertz07]

why not just disable it from loading at win start?
K. Secure Connection: how do i unistall/disable it? - Kaspersky Secure Connection - Kaspersky Lab Forum

 

[neilck]

Hi Guys ,especially z3r0110 and samurai thanks for all your help, I have tried suggestions and the problem appears to be fixed (fingers crossed), your help is much appreciated.
Cheers
Neil